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April 2024 by Raymond mild
Theresa was very helpful and knowledgeable. She took the time to explain things to me in detail and never tried to force me to buy. I'm more than satisfied with my purchase and most definitely will be a retuning customer. I give her 10 STARS.
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April 2024 by Courtney De bruin
Theresa is fantastic. She is a wealth of knowledge and doesn’t apply any pressure when you’re inquiring. Every time I shop here I get great service. Definitely recommend this store and Theresa.
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April 2024 by Bilbo of Bag'end
I would just like to say that the kind folks at Roger's & Hollands went above and beyond. I met up with them after looking around for an engagement ring for what felt like months. They sat with me and walked me through all the ins and outs of engagement rings. They were very kind and patient with me throughout each visit.Theresa and Carmen I truly want to thank you both. You both took the time to not only help me create a ring that fits what i was looking for but also took the time to educate me on it all. I still have to pop the question but when the time comes i want to bring her in and have her meet the fine people who made this all possible.
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March 2024 by Stanley Carter
Wonderful experience here at Roger's and Hollands. 5 star customer service from Theresa and her staff evertimeI come in. The best merchandise!
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February 2024 by Kelsey Keown
Theresa is absolutely amazing! Whenever I or my fiancé go in she is always attentive and extremely helpful! I can always count on this location and Theresa to provide a dependable service and get exactly what I’m looking for and more! Thank you again for making today a stress free purchase!!
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February 2024 by Julie Kelmis
I had a wonderful experience at the Hawthorn Rogers and Hollands Jewelers. Theresa and Jim were very patient as I looked for a very specific pair of earrings. I was trying to find something similar to a pair of earrings a friend had lost. They let me take photos over and over because they kept coming out blurry. The earrings they ultimately found are beautiful and I got a great price.
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February 2024 by Margaret Poteracki
I had a great experience working with Theresa. I have been a long time customer with Roger's and Hollands and just switched to the Hawthorn location from another location that I was not happy with. I am very pleased with the Hawthorn location . Theresa took her time with me and I did not feel rushed.
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February 2024 by Ben Belavsky
I've always been very well taken care of here, as has my wife! On multiple occasions Theresa has gone above and beyond and that's why we continue to come here for special occasions and anniversaries. Great service!
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February 2024 by Jennifer Watrous
Thank you so much Theresa for helping us find the perfect rings two years in a row!
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February 2024 by Lyn Immerman
Beautiful product, reasonable price, and great customer service. Purchased a necklace from Theresa. It was a great experience.
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February 2024 by Gemma Hickey
Had a really great experience here. The store manager Theresa and her assistant manager Carmen did a great job helping me pick out a pair of earrings for my nieces 3rd birthday. They showed me a plethora of options and helped me narrow down a selection without any stress or hassle. Highly recommend Theresa and her staff for quality customer service.
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January 2024 by Michele Curtis
My husband and I went into the store yesterday to return some earrings. Theresa waited on us. She had an attitude that was extremely rude and condescending. I came very close to walking out at one point and, honestly, I should have. She was getting upset with me because I was having a difficult time choosing a necklace. At one point, she said to my husband, “What do you do when you guys go out to dinner? How does she choose what to eat?” Her tone was very condescending and rude. I asked her if she would give us the 10 percent discount that they offer online and she snapped back, “Yes, I said that I would.” At that point, I said to her, “Well, I’m very hard of hearing and I may not have heard you.” She replied, “Well, I know that you heard me because you said ok.” It was the tone that she used. I replied back to her, “Well, you don’t have to get snippy with me”. That was my breaking point and I should have left. There was more but too much to list. Terrible, awful, horrible experience. It bothered me all day and the next. Thinking of returning everything as we spent around $1,000 and had such a terrible experience. If you go here, don’t deal with Theresa.
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December 2023 by Michael Kurowski
They are always great to us. Had our weddings bands resized. Very quick. Thank you
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December 2023 by Kendrey Santos
I came in with my partner because I wanted to get sized for a ring and interested in seeing styles/getting some education. As soon as my partner mentioned moissanite, the older blond white lady butted in and said: “Don’t get a moissanite. Wait until you can afford a lab diamond. Moissanite isn’t even a real stone. You might as well get a CZ.”I was willing to look at what they had, but this completely turned me off. She assumed my partner and I can’t afford a lab diamond, and insinuated we’re better off with cubic zirconia. Terrible customer service and not to mention racial profiling. Never coming again.
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November 2023 by Jason Bennett
I wish Rogers and hollands jewelers would come back to Stratford square mall. It was a shame that they left because the mall's is note doing so good hope thay come bake to the mall one day
