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May 2022 by Anabelle M.
This place has great customer service. They lend me help and even assist me. Some staff also help me grab the products I need when I can't reach the top part of the inventory. The food was a little bit messy. Where I can see some dust in the area. I also saw some products fall to the ground. They should put it in the right place because it can lead to tripping someone when in a hurry. There are also some empty inventory. They should fill it immediately so customer satisfied to this place. They have a great selection where you can buy anything you need. They have a lot of different varieties of products. They have wholesale products where they can save enough money. Some of their products are on sale and some have freebies.
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March 2022 by Sam S.
They did it again. This place leaves up to the reputation. CSM OR REP don't know but she is super rude. Long story shot, SIM she can not honor picture price, Hmmm. She went and looked at the sign and brought it back and she scanned the item and even told me I'M LYING AND SHE CAN'T DO ANYTHING. So went back there and got a picture and went to customer service to and Jake we can honor it since I have the picture. He even said we will couch her. CONNIE the manager is whatever attitudes. Sam's Club horrible experience.
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December 2021 by Lauren Rizzolo Pagliai
Great products but why is the store not addressing the mask mandate? I was in shopping yesterday and saw more then 10 people without a mask on.
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September 2021 by Mary H.
Plenty of parking, great selection and prices. Full service meat department, bakery, and pharmacy.
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June 2021 by Jim Ivo
Nice warehouse , clean and organized great selection of items.
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October 2020 by Socrates Vela
The safest Covid19 shopping experience at a warehouse. their scan and go app is Amazing and now I can also use it to pay at the gas pump. Sam's, your technology team has done a great job!
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July 2020 by Edwin C.
Gas attendant does not wear a mask or wear gloves despite the signs posted and the pandemic going on. Distance yourself from the gas attendant. Safety doesn't seem to be a concern.
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June 2020 by Julie L.
It's cheap, so I visit it often, and there's a sample machine that I can use before I buy it to help with my next purchase.There is a self checkout counter, which is convenient and I can use the amount of credits and credits I have used.A loving grandfather greets you in a friendly way.
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May 2020 by Barbara J.
Just left here , won't be back ! Way to many customers & employees not Wearing masks ! & if they were they were wearing them wrong ! I don't understand the ignorance of these people ?! Just reminds me why I don't normally shop here !
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March 2020 by Joy W.
I placed an order for two cases of Ground Beef with James in the meat department. My order was placed 6 days before scheduled pickup. When I arrived to Sam's in Vernon Hills to pickup my order at the scheduled time (a 24 mile drive from my home), I was told "sorry we don't have it." I was very disappointed and could not understand why they could not call me and let me know there was an issue, to save me the trip. James thought they would have my order the following day and promised he would call me "no matter what, to let me know if the order was available." I have never received a call from James from the Sam's Club in Vernon Hills. I am not so angry that they had trouble getting an order but I am royally pissed off that they couldn't pick up the phone and keep me informed. I did explain to James that I was traveling a distance for this order. Apparently he didn't give a damn.
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February 2020 by Andy P.
Sam's club in Vernon hills is the worst service ever! Good luck trying to call corporate and making a complaint. Our company comes in monthly buys over 500.00 just in pallets of water not including other shop and store items. I'm shocked that you would let a person walk in and not sell them an item. Due to it being to be a lazy sack, then have the nerve to send my driver out empty handed. Looks like Costco will be getting more business from this guy.
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December 2019 by Jlbxl H.
So we decided to buy tires from them. We included the installation but they supposedly didn't have any open availability until January. We were very unsatisfied with the service. I usually look up the reviews and this time I didn't. DO NOT GO HERE FOR TIRES!!!!!
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June 2019 by Paige C.
I love sams club. Been a member for over 10 years now. Some prices on stuff actually cost more buying it in bulk than just as needed at the grocery store. My baking stuff i buy in bulk here and diapers as well. They recently added in a gas station at this location and only ONCE has it been lower than anywhere else. Gas is extremly high here. I come to this location quit often too!
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December 2018 by A P.
I bought Tires at sams club several 10 years ago, never again, from reading these reviews, i can't believe they are still scamming. Don't buy tires here or any sams club.
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November 2018 by Ganga S.
From reading other views, it seems like there is a scam for the tires, but that aside, good staff, good options, clean store, and great service. Been a member for 15+ years, never had a problem. They now have self-checkout, which makes the process faster! Such sweet staff.
