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November 2023 by John J.
These guys are my go to for car repairs and maintenance. They answer the phone, are skilled, fair and professional. They always go above and beyond. I highly recommend!
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November 2023 by Adriano Bonculescu
excellent mechanics it costs a little but if you want something good you also have to pay I will go back in the future if I have any problems with my car
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October 2023 by ACR Coodinator
Took my truck there and the team was amazing. Got my truck working. My service tech was Mike and he was on top of everything. They worked diligently with my car warranty company. They were honest and really helped me with costs. Thank you guys so much for getting me back on the road.Service: General repairs & maintenance
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September 2023 by I B
Took my car here after being overcharged by the dealership for an issue with my AC. Got a mu h better quote and the service was done same day. I'll definitely only be going to Star Auto from now on.
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September 2023 by Gent Hoxha
Brought my Shelby in for an oil change and some other work. The car runs perfect!
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July 2023 by Jeff Burisek
I can always count on the techs here to do a fantastic job on my car. Started to bring our company vehicles here and even bring my personal car. Not everyone can & even wants to work on a Mini Cooper. But they do a great job, fair pricing & even offer loaner vehicles. Great communication & follow up!
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June 2023 by Kevin Pak
Star has very clean facilities and they communicate well. They do charge much higher rates than other comparable repair shops. Most recently they charged $155 to diagnose my car for what likely took 30 minutes of labor. $75-$90 I understand. $155 to diagnose? If you did not try to extract an extra $60 dollars, you would still have a customer.
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April 2023 by Gwen J.
brought my car to them and was told it had a terrible oil leak. They informed me that the leak required they replace the oil pump for $1944. 81, plus a $75.57 charge to clean a de-grease following the repair (plus $60.71 for an oil change). While they were in there, they told me it made sense to replace the power steering pump ($1023.70). The total cost for all the work they did was $4,405.36 on 2/15. Driving away from the repair, I could tell something was off. It was making a weird sound. When my car started SMOKING, I brought it in to another shop who informed me it's still leaking oil (from valve cover gaskets) that's dripping onto the catalytic converter and is a FIRE DANGER. Oh, and the weird sound I was hearing was a bad power steering pump, and it's also leaking power steering fluid. I took it he car back to Star Auto and was told they'd replace the power steering pump (they have to; it's under warranty), but they take no responsibility for the oil leak and are telling me it's "a different leak" that seems so have gotten worse. Their argument is that they listed valve cover gaskets (a thousand dollar estimate) as something that MAY need maintenance , "down the road." We are a month "down the road" and the car they identified as having an oil leak is STILL LEAKING OIL. They refuse to address this issue and are insisting it's unrelated to their work. Who even knows if the oil pump ever needed replacing to begin with? All I know is that I brought them a car with an oil leak, spent a TON of money (my car has 120k miles) and my car STILL has an oil leak.In the interim, I grew suspicious of their honestly and integrity when they recommended my husband's car needed a new battery (among other expensive repairs) bc his, "failed the battery test" and was, "leaking battery acid all over." Knowing that we had recently replaced that battery, we picked up his car and brought it to a different mechanic who confirmed the battery was testing well and had ZERO leaking battery acid. Extremely frustrated and dissatisfied.
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March 2023 by Pearson Lau
Absolutely phenomena service. Ken was super helpful in getting me a quote and helping me discern between going through insurance and out of pocket. My car was repaired within 2 days and looks better than when I brought it in. Free loaner. Free car wash. They even did some extra painting on my car for free. Also used OEM parts (another local shop quoted me at the same price using aftermarket parts). Would highly recommend - you can't beat the service they provide.Service: Auto body & trim repair
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February 2023 by Chris Maier
I have been a customer of Star Auto ever since they opened in Vernon Hills. Chris and his technician team (most of whom have been employed there for years) are great. Although I took in my car for just an oil change, the mechanic found a substantial leak in my power steering pump (I had noticed some fluid spots in my garage). I got an honest evaluation of the problem and estimate to fix it before they proceeded. Chris also took pictures of a dead mouse on top of my transmission who had built a huge nest while my car was in my garage. What a mess (pest control technician is my next phone call). I probably could get my oil change, power steering pump, pump hose, cabin filter and engine cleaning done a bit cheaper somewhere else but Star Auto's policy is to warranty their PARTS AND LABOR for 3,600 miles or 36 months (whichever comes sooner). They also wash my car after each visit. That's customer service at it's best and is rare these days. I'll continue to be a loyal client and so are my children.
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February 2023 by Brigitte Goldberg
Not only was the end result perfect, getting the car back in the dead of winter cleaned inside and out was a huge bonus. Would definitely recommend them! Great work! Thanx.Service: Auto body & trim repair
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February 2023 by Nathen Ayres
Star Auto is a great, honest shop that backs their work and provides great service. I've never had a bad experience throughout the years working with them and the one time there was a hiccup they fully took care of my situation. You'll always have access to a complimentary loaner vehicle or ride to where you need to go when you bring your vehicle in for service.Friendly and knowledgeable staff gives great advice and support to build strong and loyal relationships with their customers.
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January 2023 by Pavel Elkin
Best garage to do both regular maintenance and serious car repairs. Fantastic stuff, very knowledgeable, easy to approach, and very open and fair pricing policy
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December 2022 by Brian Pozzi
Star Auto Authority is the only place for our family vehicles from now on. We have always used them intermittently but now it’s a must for all of our cars foreign or domestic. They are courteous, professional and look to establish a long term relationship not maximize their bill every time you come in. It’s such a pleasure to work with them.Service: Battery
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December 2022 by Grandlotus Iroh
I've been coming here for about 6 years and they've taken good care of my needs over the that time. Very professional, honest, and good about acting in your best interest.
