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March 2024 by Johnny F.
This place has the worse customer service and the furniture is garbage.i wouldnt recommend this place to my worse enemy.they also sell used furniture that is touched up do you won't notice.my table had a Crack in it and the finish started to wear of within 6 months.dont shop here
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March 2024 by Bryan M.
Large selection but I would not purchase from this company again. Purchased coffee table based on the 2 display models in store. The color was way far off what was shown in store. It was mostly grey wood and cool tones when store model was warmer and color is called rustic honey. Had to pay a restocking fee which I don't think was fair when it was not as appeared in the store. Customer service claimed the word rustic covered them. Be aware also if pick up you have to go to Vernon hills or Crystal lake.
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January 2024 by Patrick V.
do not i said do not purchase any furniture from this store they push the warranty onto the customers to make you think you have peace of mind in case anything happens to your purchase and that's exactly what it is for but not really . Guardsman was there warranty co. at the time and i called and got no satisfaction even though the booklet they gave me to explain everything that is covered and what is not and the problem i had was indeed covered they gave me the run around and worded the damage not covered just because i do not know exacty how it happen told them just noticed damage after we had dinner and wiped the table off noticed peeling on table top was not enough enfo for themso warranty was denied and called the store and no help from them also customer service is a joke they got there mone and flew the coop. Worse experiece ever out money for warranty and no help from the store what does that tell you!!!
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January 2024 by John G.
Now Steinhafles delivered screwed furniture a 3rd time. No one is looking at what they are delivering, except us... Unbelieveable... Now they want to attempt a 4th delivery. I'm not a betting man, but if I was ...
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January 2024 by Lynda O.
Glad to read all reviews. Looking for new bedroom furniture, won't be going here. Way too many bad reviews. I appreciate those that take the time to post.
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October 2023 by Yusuf Alma
I had an extremely frustrating experience with their customer service. We bought a couple of carpets, but one didn't match our furniture. When I tried to return it, I found out about a 15-day return policy that I was never told about when I made the purchase right before closing time. Despite explaining my situation and the fact that the carpet was untouched with its original packaging and receipt, the customer service representative insisted that I should have been informed about the policy, leaving me with the consequences of their sales specialist's actions.
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October 2023 by Chris S
My wife and I visited this store in late September to look at a replacement couch for one we had purchased via Steinhafels Online. Unfortunately we couldn't find anything comparable based on the reselect value. When we found out that we would be paying an extra ~$300 for a downgrade, we asked the sales associate and manager if we could just do a return & refund. They said yes; however corporate is saying we can't get a refund, only store credit.The sales staff were nice, however due to the misinformation we were given at this store, we are now without our money and our furniture.
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October 2023 by Michael Perrenot
We have been looking for couches and never find what we really want and usually settle. Well, Jose Martin was able to get us exactly what we have been wanting for years. Thank you Jose for knowing your stuff and your ability in deciphering our thoughts for us.
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October 2023 by Marcia Johnson
I would think twice before buying furniture here. The sales person was great. Delivery was quick. BUT within 3 months the fabric began to pill. Pretty bad. I submitted a clain to their insurance plan and was turned down. I called their customer service and they told me this was "natural wear and tear". I hve never had furniture fabric do this. This is a flaw in the fabric. I'm sure even if I get a tool to remove the pilling it will just be back.Very disappointed and will never step foot in that store again
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October 2023 by Marcia J.
I would think twice before buying furniture here. The sales person was great. Delivery was quick. BUT within 3 months the fabric began to pill. Pretty bad. I submitted a clain to their insurance plan and was turned down. I called their customer service and they told me this was "natural wear and tear". I hve never had furniture fabric do this. This is a flaw in the fabric. I'm sure even if I get a tool to remove the pilling it will just be back. Very disappointed and will never step foot in that store again
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October 2023 by Darlene B.
Beautiful show room! So many selections, the sales people are well informed and helpful. They have design services for people like me that have no clue where to start...the best! The quality was great overall. Would recommend
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October 2023 by Lee V.
They have 160+ reviews and a 1.8 rating. shame on me for not reading before I bought. I am having similar problems to everyone else on here. Shame on you if you read this and still buy from these people. Absolute trash product and trash service.
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September 2023 by Anne DeTommaso
Don is a Great salesperson. Extremely knowledgeable and helpful but not pushy. I definitely appreciated and needed his input and patience as i chose my furniture. I always find great quality furniture at a awesome price.
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September 2023 by Vadim Plavnik
Five years ago I purchased a table and a sales person convinced me to purchase a Guardsman coverage. He said if it won’t be used within 5 years Steinhafels will refund a purchase price of the coverage in a form of store credit, which can be used for any purchase. When after 5 years I came to the store they said it can be used only towards furniture. I don’t need any furniture at this moment and wanted to by an elephant statue, but they refused to apply the store credit. And store credit is good only for 2 weeks. So, when you’ll be shopping here, divide all sales people’s promises by 10.
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September 2023 by Morgan Gaus
We have purchased home furnishings for many years with Steinhafels and never been disappointed. The quality is exceptional and the sales staff is always available to answer questions and provide recommendations without “hard selling”. Good selection of furniture, beds, accessories. We have furnished literally all 5 of our bedrooms, dining room, living room, family room and basement rec area.