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February 2024 by Vince Martorano
Great help.
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February 2024 by ben brizuela
Waited 20 minutes just to be told to call a number. No effort of providing information aside from just the phone number. Ozzie literally said he doesn't know anything. Complete waste of company resources to have a brick and mortar store if its sole purpose is to just call a number.
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February 2024 by muaid momany
They did a bad customer support with my T mobile router which cost me $250. They have no experience how to handle the T mobile wireless router.
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November 2023 by carlos Ramírez Creador dijital
Good. 7 years paying insurance not even a free good Everyone gets paid. ☺️
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November 2023 by Ekansh Aggarwal
Very slow and rude staff, especially a guy named Andrew.Visit some other branch or train employees better
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August 2023 by Lauri Wade
Iliana at the store was extremely helpful. She went above and beyond in assisting all my needs.
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May 2023 by Sergey N Podrez
This is really refreshing experience and the best one up to the date. I was helped by Juan. Great knowledge of mobile plans and cell phones. Friendly, customer oriented and really multitasking.Thank you!
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May 2023 by Marissa A
Didn't like girl who was helping my mother and I was very rude and didn't want to do her job made sure to let it be knowing. That we were annoying her for sure then she made a rude and snotty remark then I got rude back. Not be going to that location actually had it with TMobile looking for different service company they changed been with them for 18yrs since they started.
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April 2023 by Mina Coman
We were Verizon customers for the past 20+ years and we decided to switched to T Mobile because of their excellent customer service. We want to give a special Thank You to Roman and Elena for taking their time in explaining everything to us in detail. They really made us feel like valued customers and we are so glad we came over to T Mobile!
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January 2023 by Noelle Triukas
Had a wonderful experience! Wes was super helpful and friendly. He was able to get back my photos that I thought I lost forever. My boyfriend just joined t mobile and we had another good experience!!
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December 2022 by Konstantin Tarnorutskiy (Cryptik_One)
Entire staff is always friendly and helpful. Aldrin helped us out on BF weekend and was super helpful.
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October 2022 by Chandra
One T-mobile store at 850 Milwaukee Ave #104 Vernon Hills, IL gave very poor service. They could not resolve the issue with why T-mobile SIM card was not working and blamed it on the non T-mobile phone device. They Did NOT even call the company Technical Support Line. And told us to buy a new phone.Later on same day, we went to a different T-mobile store at 1140 W.Maple Mundelein IL. The store manager Aaron C. tried and then had to call T-Mobile Technical Support who helped fix the problem. The SIM card is working fine now!
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October 2022 by Courtney
they failed to do the screen cover properly they got fingerprints all over it coworker had to go over and show him how to do it properly and nobody ever even asked me permission to touch the screen cover or my tablet in the first place he just opened my items I had purchased . This is how it looked when I open box when I got home .He also chose to throw away all the screen protector packaging and didn’t even give me a cloth so I could clean his fingerprints off myself at least . I had to ask for another one and the one he gave me is a smaller piece of fabric . I wish they communicated more as they did the process
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September 2022 by SONDRA MILLER
Can not say enough amazing things about this location. They went above and beyond to help me today. If you need anything go to this T mobile
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September 2022 by Martha Zuno
Román helped me pick my car charger. He saw I was in a rush and got me out of there in 5 mins. I been to 2 other team mobiles stores and they didn’t know or care to help me. This was A+, thank you Roman for being Awesome!
