-
January 2024 by Elle C.
HORRIBLE!! my mom went to drop off a package and the indian lady working was SO rude to her for no reason. My mom had a bad experience here before and she just wanted to double check that the package was going to be sent today. The indian lady (don't know her name), instead of reassuring her, accused her of not trusting her. she said, "do you not trust me? why don't you trust me" in a condescending tone. mind you, there are other people waiting in line. she not only embarrassed my mom in front of everyone, but told her to never come back to her again. who says that??!!!! she needs to be replaced asap as other reviews on google have said the same things about her. i am so upset!! someone like that should not be working a customer service job.
-
January 2024 by Michael M.
I went into this UPS store to drop off an Amazon return. I already processed my return on Amazon and had the return QR code all ready. One of the store clerks argued with me when I got there, saying I needed to have a QR return code for both identical packages. I said that this is what Amazon gave me and they know I had two of the same items. The UPS store clerk argued how he couldn't use the same return code for both packages. I suggested that they be taped together. (Gee...You think I could have used or bought some strapping tape at at store that ships packages?) The clerk never acknowledged my suggestion and told me it was not his job. Horrible customer service.
-
November 2023 by simpilicity_corp
Very rude owner. Does not know how to run a business. Avoid this place not worth it.. Libertyville one is much kinder..
-
September 2023 by Eric Sirinsky
I have been using Hemant and this UPS Store since it opened for everything from notary services to purchasing shipping supplies to sending packages. I am always happy to have an excuse to go in and see Hemant. I could buy packing supplies a little cheaper elsewhere, but this store is super convenient and Hemant is awesome!For the first time this week I used Hemant for something more important: to package an expensive item for shipping (via FedEx). Hemant was great in that his price was reasonable, he did it quickly and let me send him a FedEx label and schedule a FedEx pickup at his store. I felt like this was very customer-focused concierge service that was well worth the price.Unfortunately, the $2k alabaster sculpture arrived to the receiver damaged. It was insured for the full amount through FedEx and a claim has been filed with all relevant photos and info.I called Hemant to let him know what happened and that it appeared to me and the receiver that there was not sufficient packing material and the claim could be denied by FedEx as a result. Though Hemant said he thought he packaged it sufficiently, he took the tough news in stride and asked to send the photos of the damage and keep him updated on the insurance claim.I have such high regard for and faith in Hemant that I am leaving this review knowing that if FedEx does deny the claim, Hemant will do the right thing and pay for the item in full. He is that kind of person and businessman.The character of people and businesses only shows its true colors during trying times and when mistakes are made. I have the utmost confidence that Hemant will make it right, if necessary. I will update this review accordingly.
-
September 2023 by Farid Zahra
I got my vinyl banner and business cards printed out on demand from this store, the job was professionally done and delivered as committed.I will definitely be back for all of my business needs.Excellent customer service!!
-
September 2023 by Bo Wang
Highly recommended, they helped me picked up a small item close by and sent to us, great communication, prompt service, and fair prices. Thank you so much!
-
August 2023 by Venus Williams
Best UPS Store customer service is amazing and staff and owner are very helpful and kind! This UPS store offers mailbox with street address and amazon delivery! They also do shredding and have great hours. They make you feel at home! Thank you for being the best!
-
May 2023 by Catherine Garcia
So.. I may or may not have a compulsive Amazon habit where I buy most everything on there including clothes, shoes etc.. well that means on many occasions I have quite a few things to return. I’ve gone to different ups stores along the north shore and let’s just say they don’t like having to process Amazon returns for whatever reason, it is always evident in their lack of kindness and the general feeling of discomfort when I’d arrive.BUT I am SO glad I found this store in Vernon Hills. The staff is so friendly and don’t make you feel bad for wanting to do an Amazon return, THANK YOU. Kindness and good customer service is definitely something the manager and his staff stand by. I appreciate you all ?
-
May 2023 by Mindy Brill
This is by far the best UPS Store I have ever been to. Family owned, Hemant, his wife, and his entire staff are so friendly and go out of their way to take care of you and ensure you have a great experience every time you visit. Highly recommend.
-
May 2023 by Ritz Mena
As someone in e-commerce (who has to ship often) I always appreciated the great customer service from the owner Kapoor. His level of customer service and dedication is unmatched.
-
April 2023 by Khrystyna Zatkhey
Highly recommend this location. I came here carrying a huge box and and the employee ran to the door to help me out. Very helpful and polite.
-
February 2023 by Laura L
I recently had some very fragile items packaged and mailed from this store and Hermant took the time to package each item very carefully and shipped them quickly to me. I highly recommend this UPS store. Really good customer service!
-
February 2023 by Ameya Padhye
Very friendly and helpful. I've been to a lot of UPS / Fedex / USPS locations but the first time I felt like writing a review of one! Speaks volumes!
-
January 2023 by Phillip J. M.
Such a great place!! Well run and efficient. Secure and accessible. I'm so happy to have a box here.Update 1/10/2023: had our Christmas gifts sent here instead of being left at our front door. Way too many thefts, this was a great way to have peace of mind.
-
November 2022 by Ryan Charnow
Super helpful and friendly owner! Helped my son and I with all of our packages. Will be doing my business here as much as possible.