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October 2023 by Mit M.
Had a great experience and excellent help from Sal. He was great and totally knew the product and explained a solution without fail. I can honestly say it was above and beyond any help I have received from a store in all my years. Sal should be recognized as the associate of the year. Great job. Thank you
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August 2023 by Simon Q.
I used to work here. I got injured and Dave (the manager) accused me of faking it, he is a horrible person. Do not support this business.
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August 2023 by Annette M.
Had to be the worse place. I couldn't find a single employee. All upfront. Other customers were complaint.no one in tile I could of walked out with merchandise no one would no. Absolute worse service. Is there a manager even. They place is a joke. A woman comes in there not knowing what to buy get more more people or close
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May 2023 by Nancy B.
I needed help selecting paint for wainscoting. The team member had no idea of what wainscoting even was so I asked for help from the front desk. They called the manager who just referred me back to the first person who did not know what wainscoting was. I left with no paint.
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March 2023 by David F.
Nothing stands out about this location, good or bad, other than Jeff who works in the kitchen/cabinet department. He couldn't be nicer, is very knowledgeable about their products, and is detail oriented. Most importantly, he is responsive but never feels pushy. He has gotten several accolades from Home Depot and it doesn't take long when working with him to understand why.
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February 2023 by Paula H.
Over the years, I have spent thousands of dollars at Home Depot, and most of it at this store. Much of it because they promise that they will make things right if they go wrong. I have not returned much. A couple things that come to mind are a few boxes of extra Pergo we bought to be sure we had enough to finish (the sales person recommended we do this) about 6 years ago, and last summer, a hammer that dented when we used it. Today, I was appalled that they refused a return of a $10 fig tree that I bought last year. The fig, which came in a 9 inch box and was less than 5 inches inside, did not take. It is still under HD's return policy (1 year for perennials) but "Maggy" decided that it did not qualify for a return because "the stick was lacking the root". I explained to her that HD sold me a stick with a few hairs attached to it, and that when I pulled it out, that's exactly how it looked - it lost the hairs. Maybe the root stayed in the ground. She said that she didn't think so, and that she needed to see a picture. I asked, a picture of what? She said "a picture of the plant", which sounds like that part of the training was not well explained to the employees - how would a picture help Maggy could no explain, but she wanted one. I asked to speak to the manager. "Gary" did not want to come to the returns desk, I suppose that a $10 plant is not worth his while, but he sided with Maggy that a plant that is still under return policy is not actually returnable because they don't like how it looks. I came home and cancelled my HD credit card. They issued me one under the false pretenses that this would make things even easier with HD. Even that was hard. The lady tried really hard to get me to talk to HD customer service so they could escalate my complaint. But why would I want to do that. It's just a $10 plant.
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September 2022 by Carol Meder
No manned checkouts. They don’t care about customer satisfaction. I am not a trained cashier. Taking jobs away from people who need jobs.
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July 2022 by Jennifer H.
First of all, save your sanity if you can and do not go on a weekend. I have to say I have come to the Home Depot on a weekend and just wish I had actually stayed at home. That said I did come during the week and had awesome customer service. I had to buy a bunch of different lumber to fix my back deck and the person helping me could've been more friendly, offered me lots of tips after I asked and stacked up everything to get it out front. I also had a lot of little things to pick up in different departments, and I found someone who actually walked me through motor to the store to find what I needed. From a new cage to cover my dryer vent to changing out the hardware on one of my doors. I think the key if you're looking for good service it's just not show up when they're 50 million people there. So if you can get in there before work starts because they open at like 6 AM in the morning, or go after work you'll be doing yourself a huge favor.
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April 2022 by Brent C.
I went in to buy some patio furniture for my small apartment balcony. I greatly underestimated the size of the box the set I bought came in. Not only did the box not fit in my car, two larger pieces didn't fit individually when they were removed from the box. One of the customer service representatives came out to my car to help without my even asking. He must have spent 30 minutes helping me to remove all the pieces from the box. When we realized the only option was to tie the larger pieces to the roof of the car he expertly did so. Everything made it in one piece to my apartment, and my car didn't even get scratched. Overall this was an exceptional experience.
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September 2021 by Bren Luterbach
Beware if you are considering renting a Penske truck and/or trailer from this location.
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September 2021 by John B.
Bought Generac Generator from Lowes in Vernon Hills. Had 3 other estimates and all were within $50 of each other in price of unit and labor. Lowes came out and they were between $600 and $800 more for labor than the other authorized Generac dealers for labor. Why would anyone pay $800 more to Lowes for labor when you can get an authorized Generac dealer for a lot less. People need to look around the price for labor at Lowes is way out of line. And no one at Lowes cares. To big to care. I am going elsewhere for the install.
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September 2021 by Maria S.
Shout out to amazing Home Depot assistants in Painting! I've been coming for supplies and paints for several months and always got everything I needed. And today, one of the assistant really shoved one of the most challenging tasks: to match a greyish-white color which I had in my living room. It took some time, but the result is amazing. The new paint completely matched the old unknown one. Thank you, guys!
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August 2021 by Cynthia Limas
wonderful professional staff Great help with my 12ft skeleton
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June 2021 by Chuck B.
I ordered something from homedepot.com for pickup in store. Within an hour I received a phone call from the store saying it was out of stock and they were very sorry. Less than 10 minutes later I got a second phone call from the store saying that they called around to other home depots and found my item. I was able to drive to the other location and pick it up quickly. I really appreciated the personal touch and going above to help me. Thanks very much.
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May 2021 by Lynn D.
I had purchased a piece of wood and needed pieces cut. As soon as I entered the store I was greeted by Dave. He was extremely friendly and tried to assist me. I was then directed to Jason, who was extremely pleasant and friendly. Jim & Tom assisted Jason in cutting the wood to my specifications. It was a wonderful experience. These employees should be recognized for "going the extra mile" to help a customer. Thank you!
