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March 2024 by James A.
Needed a specific bird food (Cockatiel feed). Didn't want to go all the way to a pet store...tried Target first and struck out...but Walmart had it. Also had for rabbits as well. Ended up picking up some other stuff as well. It's a full grocery store with more freezer sections than a typical super market.
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March 2024 by Adam H.
I am writing to address a distressing incident that occurred during my recent visit to Walmart. As a loyal customer since June 2022, I have always appreciated Walmart's commitment to providing quality products at affordable prices. However, my most recent experience has left me deeply disappointed and unsettled. Upon entering the store, I had intended to purchase a pair of "FUBU" shoes for nostalgic, humorous reasons and some Great Value Mint Chip Ice Cream to ease the stress of a difficult day caring for my ailing mother, who is currently recovering from a medical procedure. As the primary caregiver for my mother, I rely on brief moments of respite to recharge, but unfortunately, my visit to Walmart only added to my stress. While shopping, I noticed that I had inadvertently been charged twice for paper towels, as evidenced by the duplicate entry on my receipt, which I have attached for your reference. Understandably, I proceeded to the self-checkout to rectify this billing error and complete my purchase. However, instead of receiving assistance, I was met with suspicion and accusation from one of your associates, Germain. Germain's accusatory tone and insinuation that I was attempting to steal from the store were not only unwarranted but deeply upsetting. This incident, compounded by his past unprofessional behavior in customer service towards me in November 2023, has left me feeling targeted and discriminated against. I want to clarify that I apologize if my response during the encounter offended anyone, but it was in response to the unjust treatment I received. As a college graduate with a background in business management and loss prevention, I understand the importance of security measures, but I also recognize when such measures cross the line into discrimination and harassment. Being profiled and unfairly targeted as a Black man in America is a distressing experience, especially considering the significance of Black History Month, which just passed. The disregard for basic respect and dignity during my visit to Walmart on March 1st, 2024, has shattered my trust in your establishment.
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December 2023 by Sheri B.
Buyer Beware. Bought a Black Friday Special on Walmart. $80 off a $250 item. Probably too good of a deal to give out. After taking my online purchase they said the order was delayed. They than cancelled the order. Called Walmart.com. They wouldn't honor the price but gave me a $25 promo code. I tried to use the promo code but the item was no longer available online. (Out of stock). Went into two different Walmart stores they both had the item in stock but neither would honor the Black Friday price. Neither store would accept the promo code because it was Online only. Basically Walmart gave me a useless promo code for the item I wanted to purchase and would not honor their Black Friday special. Plus they took my order and canceled it. Total deception
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August 2023 by Marie D.
So far, trying to get prescriptions filled while traveling has been difficult. The Walmart system isn't as easy to work with as I was lead to believe. Prescriptions needed to be called in again directly from my doctors in NY. Not just transferred in their computer. Plus: their hours are not as posted on Yelp. They are 8/7/23: M-S 9 to 7 PM CDT Sun 10 to 6 PM CDT And the drug I really need is back ordered and the App is telling me they don't have my insurance information.
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April 2023 by Tracy R.
Can I give no stars? The line was 30 people long, and only 2 self-checkout lanes open, and 2 cashier lanes that only took cash were open. Finding someone in the store to help? Not a chance. If you can't staff it, close it!
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July 2022 by Justin B.
Over the course of the last year I have rarely come here because of the fact that the lines are extremely long unorganized and the worst part is that they have completely taken out the human aspect of being able to check out. Many people including elderly are not very understanding when it comes to using the electronic ways of checking out by yourself in the last year I have never seen a cashier behind the register always resulting in ridiculous lines stay away at all costs!
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October 2021 by Donna K.
Store is expanding but honest the aisles are very tight. I visited on Weds to find shelves a mess. Not worth your time and checkout only has two registers that accept cash or check open at any time. I will be going back to the Gurnee location for future purchase.
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May 2021 by Bat G.
Customer Service Yesterday, I had an awful attitude approach of a Customer Service associate at the Customer Service Counter. When I asked for her name, she would NOT give it to me. Nor did her co-worker share or provide her name. The name tag, was turned over and one could not see the name/s. The Customer Service Supervisor, did not even know the correct spelling of the name. All three ladies said "what do you need?" HOW ABOUT "how can I help you?" - doesn't it sound more appropriate and polite? I do not like to give negative reviews BUT, some workers should be retrained in approach and mannerism before serving customers at any store. Most staff are really pleasant and customer savvy.
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March 2021 by Judy E.
Very rude greeter this morning 3/16/2021 Very rude to customers. Had one little old lady very very upset. And she doesn't even say good morning to customers
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January 2021 by Edwin C.
If I could give them a negative rating I would. What is the point of having workers at the front entrance if you're not going to enforce the masks? This place is absolutely ridiculous. Don't even bother telling customer service. It'll fall on deaf ears. Several workers walk past customers with no masks on and don't say a thing. It's quite obvious this is a regular occurrence if they're going to be unphased to this. Yikes! You're better off ordering things online. If you care about your health don't even risk going here. Did you know that despite having signs that say "masks are required" they are actually not? According to Steve the manager of this location, Walmart has to let them shop there still. So pretty much it's okay for customers infected with COVID-19 to walk in there infecting everyone else who's trying their best to not be infected. Thanks for nothing Walmart!
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December 2020 by Cesar N.
This Walmart was the only one in my area that had the item I needed, ordered it, drove 30 miles to pick it up and they cancelled my order and said they couldn't sell me the item at that price. Said there was a "Glitch in the system" and the price was wrong
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November 2020 by Sam S.
Walmart service is horrible. They dont care about there customers. Bought bluetooth from walmart site and they came as being reported as lost/stolen to Apple. So went to go return them at Store #1489 in Vernon Hills @6:15 PM CST on 11/20/20. Nakayla @ customer service saw the box and the barcode walmart.com gave. Now on Walmart.com does not say that you have to box it up in orginal box and packaging that it was shipped in to return to store. She was rude go home get your box and packaging so they can take the return back. So I ask for CSM(Casandra) stated we can ship this without the box. But Nakayla didnt want to do the return. Instead she is like we need the box. So CSM goes to find me a box but she still didnt want to do the return. So I asked for Store Manger and she stated Manager already left for the day. So i was ok will do my shopping. Funny 10 mins later see the store manager with HR manager walking by to the back of the store. So I asked another csm and she stated GM is going to be working till close. I was like really lying by Nakayla. And when I asked her for her Name she is like its kayley so she was intentionally trying to get someone else in trouble. So went to buy my Blackfriday Stuff, at first could not find it but walmart.com said 17 of Hover vaccum in stock and 6 of Air fryer in stock. But when I found it price was incorrect. So I went back to CSM to see if they will match it. But they are like our website is wrong and we cant match it. Plus our customer service does not know what they are doing, but we cant match our corporate listing price. It sounded like what franchise store would say to their customers. On top of that when walking out of the store saw Nakayla walking out so it made it look like she was about to punch out for either BREAK OR LUNCH is the reason why she didnt want to help. Worst experience from walmart. I would not recommend anyone to go to store #1489 to go they are lyers in there and they probably dont care about customer service. I'm going to escalate it BBB about this poor service. Plus this location does not force there employees to wear masks. Walmart said on news they have best customer service and they will compete with Amazon. After this experience yeah right. With amazon this would never happen they would have resolved it, instead of making customers hate their company.
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November 2020 by Beth B.
None of the self check outs were wiped after customers used them. None of the workers seamed to care when I asked to have one of the check outs wiped down with alcohol before using it. When I finally spoke with a manager and told he Lake County was a hot spot for COVID right now and she needed to take safety of the customers seriously, she said she was on it and walked away. Today Walmart Corp announced a reduction in customers but no one was taking count at the door either. Very disappointing.
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September 2020 by Lauren D.
The MOST unorganized and chaotic Walmart I have ever been to. We've had repeatedly bad experiences here wether it be purchasing products and unboxing them just to find them completely destroyed or rude and unhelpful sales associates. Go to target right next door and don't waste your time.
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August 2020 by Jacqueline M.
Came here to make a return of some water shoes. Never worn and tied together with tags. I bought a few pairs because I didn't know which ones my husband and step-don would like. They can not take them back at this time due to covid and I should just hold on to them and wait until they can take returns again. ( But they don't know when that will be) Apparently this has been the policy since March. So if you need any clothes or shoes be sure of the size and fit because you cannot returns these items at this time. I was able to return some water shoes I purchased at Target recently with no problems. They may be a bit more flexible on the return policy or I just got lucky. The employees were really nice about it but it was a little frustrating. I wish they would have had signs up by the shoes explaining the updated policy.