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November 2023 by David
We’ve been dealing with this place for over a decade. Still, every time we deal with them I am impressed with how thorough and honest they are.
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October 2023 by Thomas D.
Robert (owner) has always taken the time to understand the problem and fully explain what it takes to fix it, give any alternatives and offer honest and thoughtful advice.I've taken my cars to him for years and always been satisfied that the work was done right and that I was charged a fair price.Most recently I gave him a call to ask about an issue I was having with the dealer and my father's car. He took the time to look into the problem, called in another professional to consult, and talked me through my options and gave me advice on how to proceed.He did this without expecting anything from me and without suggesting I bring the car to him.I will always bring my cars here.
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October 2023 by Jennifer Taylor
They do great work here, have been coming to them for years. Reliable, knowledgeable, and thorough. I feel like they know me and know what I'm looking for. The shop has a family feel to it. Joy, who works the front, is awesome. I highly recommend them.Services: Tires
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September 2023 by John H.
Highly recommend A-Z Auto Repair. Had an emergency. Needed work quickly. Was lucky enough to Fit into an open slot. With the quote came a full explanation with pictures. All staff very friendly. Work completed well and on time. Fair prices.
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September 2023 by Mikey
I’d love to give a fair review of this place for the service. However I can’t because the customer service didn’t even let me get an opportunity.Customer service and communication is awful. Called about a week ago for an itemized quote to be emailed to me. I needed it in email form because my service is going to be paid for by a 3rd party company and they need proof of a quote. I explained my situation to them. Lady working the office stated that they are very busy and I will have to wait a day or two. No problem, I understand how busy these types of businesses get when understaffed. I even told her initially that it’s okay.I wait until the following week. Send a call back, I was thinking maybe they had forgotten because of their busy days. It happens. Before I can even finish my introduction sentence on the phone I was cut off - I was told she hasnt forgotten and she has my info right there but shes busy and hasnt been able to send it. I explain to her that this is somewhat urgent for me and I’ve been very patient but if she can’t guarantee she can send the quote today or tomorrow I need to know so I can go get my vehicle serviced elsewhere. She told me in a nasty tone that she will have it. A few days later she still hasnt sent it.I gave a call to another local shop. Got my quote 5 mins after that call ended. For nearly $300 cheaper, and with great handling of business.I wouldn’t and personally can’t speak of the service here, its probably great. However the customer service portion of this business needs refreshment. That is not how you handle business.
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August 2023 by Charles Wolf
They did a good job first time I brought a vehicle in to be worked on, scheduled a day, dropped off, fixed, happy camper.2nd time I tried to schedule an appointment on their website for an a/c recharge that I was willing to wait on(choice given on website), and some other vehicle issues to be scheduled also. Never heard back from them, stopped in to check it out, they saw the email but never replied back, said they were busy but told me to come in Monday at 8am to drop it off.Long story short, they had no idea when they would be able to get to it when I arrived Monday morning and it would be a long wait. Sometimes bigger is not the right choice, support smaller business to grow America when the big guy can't.I ended up going down the street to a smaller shop, no appointment, in and out in 30 min, and it wasn't jiffy lube.
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June 2023 by Nicoletta
I recently got a strut replacement from them after a minor accident. They are incredibly communicative and honest, and do good thorough work. I was called multiple times with updates on my car, along with all possible outcomes of the work they did. Overall, the issue was resolved perfectly. Highly recommend getting any issues fixed here.
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June 2023 by Zonice Alexander
I met someone here who dropped off their car I was visiting from out of town and it must be a nice place because it was definitely out of my way but it's the place they chose....
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May 2023 by Alan Marrero
Awesome place to get the munster family wagon tuned up and fixed the place is family owned and they're straight forward and honest with the cost of repairs very nice staff.
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April 2023 by Daniel Donaldson
They are Very Helpful, The Girls in the Office are helpful, But Ricki the Main Person I delt with & He was The Most Helpful & goes Overboard in a Good Way to make Sure You Are happy & your Vehicle back Tip Top Shape. If Ever Needed I Will go Back
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March 2023 by Martin L.
My Audi S5 was hit (while parked) and the front driver-side corner, front bumper, and hood were all damaged. About $6,000 in damage.My car was repaired by Ricky's team at A to Z Auto Body and they did a FANTASTIC job. My car looks brand new. While they were working on my car, they sent me daily texts which let me know they status & progress of the repair.I highly recommend them!
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March 2023 by James Z.
Very thorough and professional shop. You can trust you are getting best service here. Everyone knows their stuff and the honesty and trust they provide is above and beyond most other shops. My friends and family all are grateful to have found a place they can trust and recommend their friends and family too. I highly recommend them!
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February 2023 by Heather Zawacki
Cant say enough good things, I am so glad to have worked with them. They are honest, quick and efficient. I really appreciate the care and quality their company provided and a big thanks to Rob and Joy, awesome people.Service: General repairs & maintenance
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December 2022 by Linda Kloess
This is the most amazing auto repair company! I was visiting my son from out of town, and was stranded with a damaged transmission. A to Z ran a diagnostic on my car & drove it the day I brought it to them. They helped me & gave professional advice. Robert in particular, was most generous with his time! He was back & forth on the phone with me several times & even called the dealership where I go for servicing at home! Who extends themselves like that to help people anymore?! I am so thankful to this business for their help!Service: Transmission
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December 2022 by Donald Bloomer
Big blessing to have a trusted shop local to my home here in Villa Park. I have been routinely servicing 3 autos for many years. Joy at the front desk is very helpful and accommodating while Robert the owner has decades of wise experience and expertise to fix all my problems and concerns. Thankful to have this place appreciate the way they do business. Cheers-DonServices: Engine repair
