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February 2024 by Chris Hris
Jan 30/24 I pull up 8.45pm guy says he’s closed
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January 2024 by Katie K.
Jordan (if that is in fact his name) was the most rude & condescending sales associate I have ever come into contact with. I walked out without my items because the experience was THAT bad. I will be calling corporate, this was MINDBLOWING.
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January 2024 by Jill Hartman
The customer service at this Addison Rd location is top notch. The manager installed a battery for me last minute. On my next visit, he OFFERED to install my wiper blades while the other location told me no due to inclement weather. I won't go anywhere else for auto parts!
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January 2024 by Mathew T.
I've been back to the Roosevelt Advance Auto five times, asking them to honor the warranty on the bad battery they sold me. Today, as expected, they refused again, so this time we took the battery to the Advance Auto on Addison. Within several minutes they were able to determine that the battery was faulty. Given my previous experience, I expected a lot more push back/attempts to convince me that it was a different issue on the car, but the guy who helped us (his name was David) remained very calm, collected, and understanding. He clearly wanted to help more than the other store could even be bothered to, and he showed that by going above and beyond, taking the time to listen and genuinely doing all that he could to rectify the situation. I feel I can trust Advance Auto as a company again. Thank you, David.
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October 2023 by Jeremy Silva
Great shop with helpful folks. Niko greeted me and assisted with all my needs. He even offered to help install my new wiper blades for me. Great customer service. Will definitely be going back again.
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October 2023 by Ken
Friendly and helpful counter people but they're understaffed
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September 2023 by Mary Priola
I have had great service at this location, especially from Tiffany. She always gets me my parts fast and if they are not in stock she gets them coming fast. Always very kind and helpful. It's a pleasure working with her.
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August 2023 by Mary P.
I have had great service at this location, especially with Tiffany. She has a lot of knowledge and always gets me my parts fast. Very helpful and nice to work with.
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July 2023 by David Olson
Oh wow the girl working there don't remember her name didn't have a name tag was so helpful did everything she could to get me out of my jam
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May 2023 by Bartlee Anderson
I got a cabin air filter, license lights and pick up my oil here when needed.
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January 2023 by brook escalona
I was buying windshield wipers and when I went to pay, the employee asked what kinda car I have so he can make sure I got the right size. He said I had the wrong sized wipers, so I went with the ones he recommended .Tell me why the ones he told me to get were way bigger than what I needed? so thanks for the wipers that go over the roof of my car.The ones I had originally turned out to be the right size .
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July 2022 by F R
Best customer service, great inventory. First go to for auto parts for me!
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June 2022 by Matthew C.
Worst location by far. DONT GO HERE! I went in for a new headlight bulb and the guy said its $150 (after I was just at another location that showed me on screen 8 different prices) so I asked the guy, do you have any cheaper ones I can order. He said no thats the only one we sell. Then I tell him (thats weird because the location in Mundelein told me that they can order me cheaper ones and showed me them.) he said no we do not. I said okay thanks and walked out. Checked on advance auto parts.com they have 4 different ones as low as $74. Dude lied to my face. Horrible customer service! DONT GO HERE
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April 2022 by Chris Burdin
So today is Friday April 14 2022. I went into the store with my receipt for 2 idler arms that printed on the receipt stated limited lifetime warranty so when the salesman scanned the receipt the computer said there were no returnable items so imagine my surprise when the told me there was nothing they would do for me the didn’t even try was like oh well to bad can’t help you I am a professional auto tech and I do a lot of side work and over the years I have bought a lot of parts from them so I won’t be doing that anymore can’t dealWith a company that won’t honor their warranty And won’t even try to help you really bad customer service If I treated my customers that way I wouldn’t have any so I guess that I am done doing business with Advance auto parts
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March 2022 by Angelam Moore
The best customer service from a group of guys.. thanks alot for helping me.
