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November 2023 by Loukia Mastrodimos
Easy shopping experience in Bob's Outlet. Chair I bought was in near perfect condition for half the cost the chair is still selling for on the floor. Easy checkout, easy pick up. No hassle.
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November 2023 by Kim Bracy Bracy
My sales person Quinton was awesome. He listened to my needs and was able to help me find the sectional I needed which would have to fit through a small door. Boy, I was getting so frustrated and he made the process effortless. Will definitely see him agai. For any other needs I might have to complete the look of the apartment.Bob’s, he is a Keeper. Great customer service which is hard to find these days.He is very professional. Can’t wait to get my sectional.
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November 2023 by Codi Steward
We had such a wonderful experience buying a dream couch here. They really took the time to explain the product. Shipping was pretty standard, and once it was delivered, it was installed perfectly. Loved the Bobs guarantee we got with the couch too!
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October 2023 by sydel harris
James at the Lombard location was very accommodating and knowledgeable. I didn't feel pressured at all and he made the experience feel like a consultation rather than a sales pitch. I will definitely be back to do more business. Thank you James!
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October 2023 by PAMELA Roland
Simone is the best sales associate ever. She's instrumental in helping you find what it is you're looking for, but she also help you to choose what pieces are most important. She has a great personality, and she's a natural at what she does.
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September 2023 by Abdel-Karim Mughrabi
This is my third time coming to buy something from this Bob’s store. This time it was a great experience. James was our salesperson he was efficient, helpful and knowledgeable. He even got me on the protection plan. I would definitely recommend him to friends and family.
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September 2023 by Arnita Rudd
Shout outs to Rachel, Sweet Simone and Big Sean for the exemplary Customer Service during my visit. They went above & beyond to make sure that I had a great Bob’s experience. I came to Bob’s because other furniture stores couldn’t deliver in the expedient manner needed. Bob’s managed to pull my special requests off with a smile for a fraction of the price.
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September 2023 by Anthony Fragomeni
Sales associate Simone was fantastic. Not pushy and willing to explore many buying options with us. Very pleasant experience.
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September 2023 by Jedda Jones
It was hard to find help one guy said he couldn't help because he's gonna clock out, the next guy was very helpful but he was overwhelmed with customer. Next day pick up rang the bell at 11:20 am, sign posted said open at 11:00 am no answer I drove around to the front entrance and a guy Omar help me load my furniture into my truck he apologized and I felt better. Love the tables.
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August 2023 by Sandra Ramos
J.R. greeted me at the door. I just simply said point me to recliners a small one. He knew exactly what I wanted and sent me upstairs. Just as I made my decision he appeared and asked if I need more help. I said no and purchased the one I wanted. He was so friendly and helpful. I will be back if I need more furniture.
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August 2023 by Bernadette B.
I'm not satisfied at all. First time buying from them and the first set had to be returned because the attached recliner started separating after being in my home for 2 days. The second set they sent has a bunch of splinters in it that I keep pulling out of the fabric and it looks refurbished and both recliners on either side have gaps. The cushions are all different shapes and sizes. Talk about discount furniture. It should say discounted material used! Not happy at all!!!
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August 2023 by Deontai Young
From the cleanliness to the well-structured displays when you walk in this establishment really makes you feel the need to look no more because everything you need for your home whether indoor or out, it's applied right there. What makes the atmosphere even more amazing is the incredible staff. I know as a sales representative it's your job to be friendly but the authenticity that we felt when being welcomed in and asked if we needed any help and when being helped, we felt the genuineness. A special shout out to our salesman Alexander(Alex) who helped me and my mom when we came into the store last time. He was able to help us find exactly what we were looking for the process was very quick and we were out within 10-15 minutes. All this to simply say if you are looking for furniture and mattress I do highly recommend you go to Bob's Discount Furniture and Mattress at the Villa Park location. And ask for Alexander(Alex)
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August 2023 by LaVerne Davis
This was a first time visit for my husband and I. Once we entered the store, we were approached by Salesrep Quentin, who introduced himself and then offered assistance. Quentin was appropriately distant, yet always available when we had questions. He was also patient and friendly.We then made our selection/purchase. It was a good experience for us and now consider Bob’s Furniture in Villa Park a definite option for future purchases!
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July 2023 by T K
Professional and courteous workers. Very efficient. Love it! Set up was quick and easy. Communication throughout delivery. Very satisfied with furniture and Bob’s.
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July 2023 by Melissa Lankford
Simone was amazing! Very attentive and sweet. Paid attention to all the little details. Ensured I found exactly what I was looking for and needed! She knew the product extremely well and showed great knowledge in explaining everything!
