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November 2023 by Saleh Alkalab
Definitely the worst customer experience I’ve ever had. they are thieves
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October 2023 by Valiant Digital
Scam artists. Wouldn’t recommend this place to anyone.
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July 2023 by HBAZ 3
Great experience!The car I was supposed to rent came back damaged and needed to be towed. They handled the situation very professionally and generously, giving me a last second upgrade at NO additional cost. 5 stars!!
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May 2023 by banging womack
If the credit reader don't work go somewhere else they take your money of the top for anything $150 cleaning fee and very unprofessional
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May 2023 by Reese Girl
Alex is amazing, truly made the experience easier than usual, will definitely be renting again.
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May 2023 by shareef mohammad
I have rented a car from DDE Rentals and they have amazing customer services I have booked a car with another company in Chicago they had canceled my reservation and tried to make me rent a charger instead of a Bentley I figured that ds luxury standard for bs luxury
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May 2023 by La Donna McDonald
Amazing evening with Chris as my daughters driver. Very professional, friendly and communicated very well. Made us feel safe and comfortable with our precious cargo. Vehicle was spotless and prompt. Thank you !
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May 2023 by Teri Lynn Hamilton
I attempted to rent a car in Crown Point, IN and was referred to this company. The customer service and the behavior of the employees does not line up with running a successful business for these reasons: 1. personnel did not discuss and/or provide details regarding large cash security deposit to book the car, 2. details mileage not verbally discussed, and 3. did not write down the mileage or provide me of the 10 plus page contract with my signature . However, when I returned the car on Sunday their true colors came out. Three or four of them walked the car to view for damages, asked for additional money for mileage which was not discussed as well as informed that I only had a 100 miles ,which it takes more than a hundred miles round trip to get to my house and return the vehicle. So , I would not have never rented a luxury car to sit in my drive way and look good.They are not honest and lack integrity which is going to ruin their business. I never received copy of all the sign documents and when asked for copy , he would not give it to me unless I signed to further charge my credit card which I refused. What was suppose to be a nice experience and surprise turned into a financial nightmare!!! This company does not deserve any stars. Unfortunately I had to put one star to get this message posted to stop them from ripping off other honest people.Teri Lynn
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May 2023 by H H
Recently had my wedding on May 5th and got the Mercedes S580. These guys are kings of customer service, they are very understanding and will absolutely recommend them to all. 10/10 for everything. Thanks guys.
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May 2023 by Michael Sarafin
Great car, great rental, Corvette C8 Stingray is on point in the Satin Grey. Thank you for an excellent rental experience. Only thing is they don't take credit card, but zelle was easy, no issues.
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May 2023 by Moe Khattab
Best car rental company in chicago. Professional, and great service. Thanks to Adam who helped me out every time I’m in there.
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April 2023 by Kay A.
This is not about this location, but about their so called "rewards" program which is GARBAGE and completely as backwards as it can possibly be! I was a "Platinum" member do to the fact that I rented with them so much in 2021. I did not rent with them at all in 2022 yet I remained a Platinum member. I decided to start renting again with them this year, and on my very first rental, I was immediately dropped back down to "Gold" status. Called Corporate to inquire about this and get an explanation, I was told it was because I didn't rent with them at all last year which made absolutely no sense, since I remained a Platinum Member despite the fact that I hadn't rented with them for over a year. So basically, had I decided not to rent with them again, my Platinum status would still be in tact. I guess once you start renting with them again, they feel it gives them carte blanche to screw over their customers after they've gotten your money. And then have the nerve and audacity to try to gain my business for our Executives rental needs......NEVER!!!! While somebody will definitely get that contract, it most certainly WILL NOT be Enterprise!
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March 2023 by Donnie Matthews
Horrible Car Rental company. Ruined My Birthday & didn’t even pick up the phone to rectify the issue. I rented a BMW I8 from this place in December. The deposit was in the 5 figure range. The car ran smooth for 1 night until the battery died (the car runs on half electric, half gas). After sitting in front of my hotel for hours trying to start the car , a BMW technician who was sent to the site said whoever had the car before me put 83 in the car (a car this nice can’t run on 83). I called the company and they offered to downgrade me to a Tesla model S with no discount or compensation. I would be paying the same amount for the Tesla as I did for the BMW I8. When i declined and asked for my deposit back , they gave me the run around for days, stopped picking up the phone, stopped coming to the office, and ultimately never gave me my deposit back. This issue has yet to be rectified and I am disgusted with this rental car company. And after looking for more reviews on social media platforms, it’s seems this is a re-occurring theme with their other African American customers & other Customers of color. Don’t believe me, check out their reviews on facebook. 0/10 WOULD NEVER RECOMMEND. THIS PLACE IS A SCAM!
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November 2022 by Jack Storms
Excellent experience from start to finish. Very easy to book. Car was ready when stated and entire staff was super friendly and knowledgeable when showing us the Corvette and how to use everything. Would absolutely rent from them in the future.
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November 2022 by Tom Sidlauskas
Super chill dudes and crew! McLaren was a whole lotta fun!! ?
