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February 2024 by Litao Pu
Things are wrong all the time. Customer service and technicians are food, products not.
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February 2024 by Litao P.
Parts with defects. Always something break. Charge you $120 dollars every time things break. Avoid this business.
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February 2024 by Andy Murzyn
Great experience. Jason, Nate, and Jimmy were exceptional. They modified the existing fittings (at no extra charge) to provide softened water to the entire house. The install only took 2 hours.
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February 2024 by Kathy Watson
Johnson Water installed our water softener in 1994, and we had it serviced for the first time last night. Austen was our repair technician, and he was wonderful. He called to let me know he was running late. When he arrived, he had all the parts he needed, and worked very efficiently. I couldn’t find our lifetime warranty for parts, but was able to find our original installation contract, so we saved a bundle on parts. I would recommend this company to anyone needing a water system. Every person I had contact with (Sue, Julie, Greg and Austen) were helpful and professional.
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February 2024 by Alfredo Sierra
The service was very good. They punctuality for the appointment. It was excellent and the experience. These guys have on these products The installation was fast
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February 2024 by l Eversole
Great service- appreciated how quickly they were able to install a new iron filter. Will recommend …?
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January 2024 by Martin Weiner
Total waste!They sold me a system because I wanted alkaline water. The receipt says alkaline on it. I tested my water and it was NOT alkaline, the same pH as my other faucets. Now they say it only stabilizes the pH. My Lake Michigan water is always a stable 7.0.They refused to help, I gave the system away! I wasted $800. Not enough to sue for, but they deserve to be sued.
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December 2023 by John
Johnson Water Conditioning installed their unit and is exactly what I needed for exceptionally good water. The installation performed by a highly professional technician, Austin, was efficient and flawless. I'm very happy with the results, Thank You again!!
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December 2023 by I C
A little behind with the review. Johnson arrived late for their appointment time but I think they did a great job installing a new water softener system. The rotten egg smell is pretty much gone! The best part was their after hours customer service. We had an issue with system, we called them at 11pm and they walked us through steps to reset the system. Very nice gentleman!
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December 2023 by Keven Z
From start to finish the service, work, and installation was most excellent. Got a quote and installation done in the same week. Nate and team did a wonderful job installing the water softener and left the work space clean and explained everything about the install.
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October 2023 by Seth Zimmer
Johnson Water installed a new water softener in my home today. It was a great experience. The technicians introduced themselves, were polite and explained what they were going to be doing and reminded me that they would need to turn the water off for a bit. They had to make multiple trips out to their truck--each time removing and putting back on their shoe covers (nice touch). When the installation was completed, the technician explained everything I needed to know and pointed out where the information was in the user's guide. They left no dirt or debris.A great experience!
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October 2023 by Thomas Evoy
They made a bad situation good!
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September 2023 by Thomas E.
They made a bad situation good! They issued me a complete refund for a service call that wasn't needed. They were understanding and fundamentally fair.
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September 2023 by Jason Rosedale
1st With the install. their Technician tracked water through my whole house and had no towels to clean any of the water up. The setup last just over a year before starting leaking water over the floor. Of course out of warranty and had to pay for a technician to fix it. 7 months later we noticed the drywall behind the tanks starting to show water damage, looked at the tanks and found a water line loose , spraying water all over the backside of the wall. Turns out the technician used electrical tape to secure the waterline to the tank and it eventually failed. Of course Being out of warranty I was told that I would have to pay for another technician and they would not cover the cost of the water damage to my house. Their Quality is horrible as well as their Customer service I would stay away from them. The next time it breaks,I will just fix it myself since I have no trust in their technicians.
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September 2023 by John Tomaszek
Quick, polite service from the time of order to installation. Replaced an 18 year old unit from another supplier.
