-
October 2023 by Judy T.
I recently had a very bad experience with a used car purchase at this dealership, literally a week ago. I would not recommend any purchases from this dealership based upon my personal experience. In hindsight, this is definitely a purchase that I personally regret and unfortunately will likely incur a significant and unexpected additional expense to remedy a problem that I feel that they knew about unless they are truly inept. I will NEVER do business with this dealership again and would recommend that you do the same.
-
July 2022 by John H.
Once again I am beyond happy with the service I received today. I dropped off my 2017 acadia for air conditioning service. It wasnt working. The service advisor Pedro took up all the information. Previously I was told at my last appointment I did not have an extended warranty and because the car was in the shop when my wife gave birth to my daughter a month early. So looking into if I had a extended warranty was not.a priority. However today Pedro found the extended warranty and when I brought up the fact I had to pay over a year ago the service manager Steve became involved, made some calls and the warranty company is mailing me a check for the money I'm out after they process it. This dealership has always taken care of me when I needed something and I will end up buying something from them when I'm ready again! Thank you!!!
-
August 2021 by Brodie R.
I had an amazing experience buying a car here. Very knowledgeable sales team and wanted to make sure on got the correct car and not just what I came looking for. Highly recommend!
-
November 2019 by Erica C.
Used car buyers beware! Back in July, my mom and I were looking for a reliable, used vehicle and found a car we were interested in on Haggerty's website. I called and spoke to Al who said he'd have the car ready for us when we arrived. We went there a few hours later, test drove the car and decided we liked it. We talked at length with Al about how we wanted something safe and reliable and how we'd be taking it to Missouri (where my mom lives) to do safety & title inspections. They knew this furthermore because we did not pay sales tax upon buying since we'd be taking care of that in MO. Al swore up and down this car was such a great car, he'd let his daughters drive it and there were guys in the dealership that were hoping to take it home (I find this hard to believe since the car was on the lot for a month, but I digress). We asked him many different times about the inspection the dealership does and he promised us we're getting a good quality car in safe working condition. He (and his manager) said Haggerty stands by their cars and want to make sure they are putting safe vehicles on the road. My mom and I felt good about buying from them and closed the deal. We were duped. Not even 2 weeks later, my mom took the car for safety inspections and failed them. 3 different mechanics (including one licensed Buick GMC dealer) told us we shouldn't have been allowed to drive it from Chicago to STL in the condition it was in. The torque strut mount and rack & pinion were broken and the power steering was leaking (an additive was found to help mask the problem), among other issues. We asked all three mechanics if this was an issue that happened in the last 2 weeks and all three agreed it was in poor condition prior and that any halfway decent inspection should have caught it. All three quoted us between $1,000-$1,800 to make it safe to drive and pass inspections. We called Haggerty, hoping they would stand by all the promises they made and instead they told my mom "maybe a rock hit it" and then told her she signed an agreement that the car was sold "as-is". So much for standing by their inspection and cars TWO WEEKS after selling it and performing a "50-point inspection'. After continuing to press them to stand by their word, they offered my mom ~$200. What a complete joke. Don't buy into their "used car inspections" and "trusted reputation". If you do have problems, they will talk down to you and not stand by their cars.
-
October 2019 by Kaeleen E.
Tremain white is the guy to look for! This was my first time buying a car and he is very helpful, patient, organized, and makes the process easier. He is very time efficient, answered all my questions, and made sure I left with the perfect car! I was able to get a great price with Tremain. He also ensured I had copy's of all documents and that I understood them. He went the extra mile to make sure my car new car was cleaned exceptionally and even gave my other car a cleanout for free as well! Next time I am getting a car I will definitely be coming back here and back to him!
-
September 2019 by Zach L.
This will not be a good review. Ultimately, I like the vehicle I purchased but in hindsight, I found the overall experience to be unfavorable. Let me start by taking accountability for my own actions in buying this car. At anytime I could have taken a step back, realized I was unhappy with the sales tactics and walked away. I could have also, taken a closer look at some of the imperfections of the vehicle that upon later inspection, I was unhappy with. I signed the paperwork without reading the details throughly, I was excited to buy a car that I liked and I moved too fast. That's on me. This dealership presented some basic tactics that help perpetuate the bad reputation that comes with being a used car salesman. There was some "good cop/bad cop", some quick change fast talking, and a few flat out lies that in retrospect, really soured my experience in buying a vehicle from haggerty. Everything seemed to be fine with the deal until we reached the finance office. The finance person told me that the monthly bill was much higher than what I was quoted by the salesman. This still had nothing to do with sales tax, financing, or warranty. I asked where the mistake came from, I was told it was a miscalculation. Another misleading factor was the 3 day return policy. I was explained by the salesman, a manager, and the finance person that if at any point I was unhappy, I could "just bring it back within 3 days" and they would take the vehicle back. The fine print actually stated that it was an exchange policy. So i couldn't bring the car back unless I basically got "store credit" and exchanged the vehicle for another vehicle. I kept finding imperfections on the upholstery that I didn't see when I first drove the vehicle in the first week of owning the vehicle. I should have inspected the interior of the vehicle more closely before purchasing. One of those instances was the fact that the car had no floor mats. I called to ask about that, and was told by the salesman that he could cut me a deal on new mats. I replied "I just paid X amount of dollars for a car with no floor mats and you want to sell me floor mats? Don't worry about it, I'll buy my own somewhere else" Providing good customer service promotes return customers. I will not be a returning customer.
-
August 2019 by Felecia H.
Me and my husband received great service from Treman White he was very nice and explained everything to us he took his time and he didn't treat us any different because we were looking to purchase a used car versus a new one we ended up buying only because of the service we received from Treman days later we received a thank you card very nice and shows that he really appreciated us I plan on referring all my family and friends to Treman you were God sent Bless you. Mr & Mrs Hall
-
August 2018 by David B.
This place really screwed me, after going in and telling the salesman how my parents just passed and im about to be homeless but need a car to try and get my life back in order so he helped me with a "Certified pre owned car"? Which i dont see how that makes it any better how they sold me a car that ran fine on test drive and a month later everything began to fail. Currently trying to find a place that will replace my transmission, and thats just the beginning of problems that ive been having. (Suspension, mass air flow sensor, rpm gauge, inside of the car falling apart, car always dies, bad tires,etc) ive already dumped a thousand into fixing it and now i have to deal with the trans. Now i know what my parents were talking about when they said watch out for car salesmen.
-
April 2018 by Jennifer H.
I bought my son a 2008 G6 & I brought it here to have the fob reprogrammed. They are so nice. Just sitting here in the waiting room watching their customer interactions. This Service Department was a nice to place to do business.
-
February 2018 by Betsy V.
I can't say enough good things about my recent purchasing experience with Tré White and Haggerty AutoGroup. I've been putting off buying a car for some time because it is something I DREAD, but when my 2006 Suburban with 225000 miles on it finally went into hospice, I had to bite the bullet. I had visited or called/emailed several other Chicagoland dealerships without success and was becoming overwhelmed & frustrated. I am an extremely busy Mom of 6 with a full time job and i do not have time for being jerked around or for playing games. So just when i was getting really stressed out about literally having to waste an entire day on the usual shenanigans of a dealership, a trusted coworker suggested that I contact Tré, and I am SO GLAD I did! Tré had the EXACT car I was looking for ready and waiting for me, as well as 2 others for "comparison". They gave me their "best price" without screwing around (& I knew my number because I had done extensive research & knew what the market was), and were even able to arrange better financing than my credit union could compete with. The process was smooth, easy, comfortable and most of all, PLEASANT! And I drove away today with a gorgeous new GMC Acadia that I'm already deeply in love with, which is high praise from a woman who drove her beloved Suburban into the ground because she was so attached to it! So take your business to Villa Park and the lovely people at Haggerty, especially Tré, my adorable salesman!!
-
December 2017 by Jack P.
Bought a certified used car (LaCrosse), the Sales guy Jim B. was low key, informative, conversational. No b.s. The service dept has been excellent; the service folks have a professional and friendly demeanor, they listen. Have taken the car there for oil changes, and routine maintenance, they get me in and out as promised. Had brakes done yesterday, they had given me a worst case estimate but called saying they didn't have to replace the rotors or rear pads, they didn't sell me what I didn't need. Their dent removal guy also pulled out a door nick at a nominal charge when brakes were done. Kudos to Steve and Bill in service for keeping things honest and smooth.
-
July 2017 by Alexandra K.
Christopher Walker was my service adviser for my oil change and tire rotation and he was very polite, helpful and pleasent to work with!
-
June 2017 by Anthony T.
Purchased a vehicle for my mother. Within 6 months major components began needed repair. Most recently the transmission blew. The vehicle was purchased for 10 k and they quoted my 72 year old mother 4400 to fix it. Not impressed.
-
May 2017 by Amanda Y.
Joe was great to work with. We had stopped in with the intention of looking - and left with a new Terrain. He was knowledgeable about the vehicles features, and was patient/flexible while we went back and forth between models. As we weren't quite anticipating purchasing that day, we were in a bit of a time crunch, and Joe along with Tony and finance were willing to hurry some to fit our needs. They even were able to provide a box and offered to help us move stuff from one car to the next as we weren't expecting to trade in our old car that day! Joe helped assist in setting up the OnStar and even advised how to get the most out of the free trial. Shortly after departing in our new vehicle, a light already came on - and due to a previous poor experience with a completely different dealership, I feared the worst. A quick phone call the next morning, they assured us it would be taken care of on our schedule and fit us in immediately upon arrival the same day. Thankfully it was just a software update that was needed (who knew?) and we were on our way. Hopeful that all future service needs will be as painless.
-
April 2017 by Lynne K.
I've always been happy with the service dept. It was time for an oil change but since the mileage was close to 100,000, they suggested the maintenance get done at the same time if it was acceptable to me. They gave me a loaner for over night, explained everything that would be done and I picked it up the next morning. Yes, it's more expensive to get work done there, but I feel like they're honest, they know what they're doing and they back their work up. I will definitely keep using them!
