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January 2024 by Esabel Jones
I’m going to be leaving a honest review Management is disrespectful, I came into the store on Saturday and one of the employees asked me why am I there. And why was I wearing a face mask? I have every right to wear a face mask even if I’m not sick. I was wrongfully fired from this job. I also felt that when I worked here that there was discrimination, and retaliation. I would have to say apply to a better job than this place.I had to call OSHA on this place.
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January 2024 by M Martinez
customer service was not it. i forgot my receipt back at college which is 3 hours away and had my phone number attached to the order and would not let me return my item. another time i forgot to bring my receipt they were able to issue a credit with no problem by looking up my phone number. the guy was giving attitude to me after explaining what happened.
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January 2024 by Viral
When I walked in today (12/27) apparently no one wanted to work here, as management I don’t know how you leave 1 worker to do all the work by themselves. I went in to sell clothes, and noticed only one person working. A far-cry from how many workers I saw about a months ago. I can appreciate how she was kind even though I noticed how overwhelmed she was… even if you don’t care about management and are looking at reviews for pricing etc. literally don’t waste your time, they have north face for $100… at this point am I buying from a thrift store or am I buying from north face. This really has to be one of the WORST Plato’s I’ve ever been to.
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November 2023 by Sarah P
Their pricing is absolutely insane. You might as well just go to the mall and buy the stuff brand new than shop here for USED clothes
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October 2023 by alex Sandoval
At first I wasn’t going to review this, but seeing as this store already has bad reviews I guess it’s just a common occurrence. I came in a couple days ago and the only positive I can really give is that the worker who was ringing me up on the registers was very fast, ( kinda seem overwhelmed / needing assistance because there was so many customers and there was only two of them up there)… the reason for my bad review is that there was an old short black guy who works there, and wow. He is the definition of one of those coworkers who don’t get work done. He just kept talking and talking and talking, I get it you want to be nice to customers… but not when your other co worker is doing all the work and helping most of the customers (PERSONALLY) as a customer I want to get out of there fast without wasting time, not someone just yapping. Besides that, I don’t think I’ll be coming back the place looks unprofessional as well, it looks run down and needs improvements.
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September 2023 by Quan Lillard
At first I wasn’t going to review this, but seeing as this store already has bad reviews I guess it’s just a common occurrence. I came in a couple days ago and the only positive I can really give is that the worker who was ringing me up on the registers was very fast, ( kinda seem overwhelmed / needing assistance because there was so many customers and there was only two of them up there)… the reason for my bad review is that there was an old short looking guy who works there, and wow. He is the definition of one of those coworkers who don’t get work done. He just kept talking and talking and talking, I get it you want to be nice to customers… but not when your other co worker is doing all the work and helping most of the customers (PERSONALLY) as a customer I want to get out of there fast without wasting time, not someone just yapping. Besides that, I don’t think I’ll be coming back the place looks unprofessional as well, it looks run down and needs improvements.
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August 2023 by Raven Johnson
The store needs a major revamp. Please vacuum, sweep, & mop the floors at least!It’s so uninviting to shop. I actually came in to sell. Nothing was bought which is fine. However, the young lady who went through my clothes had poor customer service.I gave her my ID in her hand, I waited for her to give it back. Instead she put it on the counter & walked off; it’s common currency to give it back nicely. She also just threw my items back in the bag any type of way. Not folded up how I bought them in. Would highly recommend the Harwood Heights location instead!! They actually bought the same items. Do better!
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August 2023 by Thea Grauer
Brought in a bunch of clothes from good brands and nothing was taken — wouldn’t recommend selling here there are better locations
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July 2023 by Bj S.
The young lady that looked over the clothes I brought was very snippy and talked down to me. I am 76 years old--very disrespectful. I will not return to that store.
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June 2023 by Silvia Varela
I came to to sell my clothes. 4 pairs of designer Jean and brand new men sandals with the tag. And only got $20.40 what a rip off Others customer were complaining too..very sad....
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June 2023 by K K
Really bad reviews from this store. I don't think they will be in business for long. All the clothes looked picked over because they are always refusing updated clothes. They are always having clearance sales because nobody wants to buy leftover clothes that nobody wants.
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May 2023 by Randal Bernthal
This was the last good location in my opinion but it’s just been worse and worse every time I go. I think I’m officially retiring. Easier just to donate than drag in five bags of nearly new items just to put everything back in the car. Not sure if they just have more sellers than buyers?
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April 2023 by Noel
Do not waste your time shopping or selling here. This place significantly declined (employees and clothing variety) within just one year. I’ve brought in multiple items to sell (tshirts, sweaters, leggings,shoes) in extremely good condition, name brands, not old, and it was “too fancy” and “not a style they are looking to sell in the store”. I was also told “we don’t take women’s clothes” and “we are looking for more teenage clothes”. As there are about 5-6 aisles of women’s clothes and shoes behind me. They will say anything to get you out of their doors. The workers will also tell you to go next door to Clothes Mentor which is the best advise they can give to their customers and loose them at the same time. They are right on that, go to Clothes Mentor. You won’t waste your time there and the ladies are extremely nice.Update: found three women’s shirts in my bag that are not mine. This was the same bag I picked up from my last visit there from my post above. Somehow someone else’s clothes he’s ended up in my bag. So check your bags before you leave.
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April 2023 by Anna S.
Do not try selling clothes here. They didn't take any of my NEW clothes but took random things instead. Don't waste your time, I should've listened to the previous reviews. They also tried STEALING my Nike shoes and pretended that they didn't realize they didn't put them back in my bag. Make sure you keep track of everything you bring, they are greedy.
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March 2023 by Nancy Davis
Really good. I got a beautiful red dress one sleeve dress (ready to be casted for the next season of too hot to handle), green Zara top, Nike green shirt, black long sleeve dress, Nike tank top, American eagle dress. Around $10 for everything. $25 for white Zara jeans. That was too expensive. Nice clothes. Please keep your prices lower. A little expensive but it’ll do.