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September 2023 by Roseann Taylor
I have to say that during the most difficult time of your life, Steuerle Chapel helped with making the necessary decisions. Staff was very patient and accommodating.
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August 2023 by Renee Cieslewicz
Steuerle funeral services were a comfort to me. When you are so filled with grief, you need the people like those at Steuerle. Thanks for helping my family during this time.
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July 2023 by Kimberly Schramek
During one of the most difficult times in my life the people at Steuerle Chaple were wonderful and most comforting when it came to making arrangements for my mom. They were so quick to ease my stress of making arrangements and handled everything with such care. They really were amazing and went the extra mile to make sure that everything was perfect and that I had no additional stress even after the funeral They reached out and sent me comforting information/resources for help with estate handling. I'm very happy I chose them for my mother's wake/funeral.
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March 2023 by Steven Larson
Very comprehensive. Very caring.
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July 2021 by Celeste F.
This was a terrible experience from beginning to end. I won't bore with the details and skip to the worst part. They not only lost my loved one's ashes, but rather than being apologetic and trying to fix it, they blamed the USPS and were only combative with me over the phone. I ordered three keepsake urns and two pieces of jewelry for my daughters to have a keepsake of their father. One urn arrived in a sealed box. Nothing else. I assumed the rest was coming in a separate box, but when it didn't arrive by the following day, I was concerned. When I reached out to inquire where the rest was, they asked if the box appeared tampered with. It was not. It was a sealed USPS box. The owner called me today and was immediately combative with me, blaming the post office, talking about weight, etc. He was lying. It was clear they simply didn't order them or send them. They made a mistake. Had he simply said, "I am so incredibly sorry, we messed up, will do everything we can to fix this", I would have been upset, but not like I was during that phone call. Not once did I get an apology, but just an angry man on the phone continuing to tell me how it wasn't their fault. This is insanity. I now have to explain to my children why they won't have the ashes of their father to keep.
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December 2020 by Nic F.
First off they did a beautiful job for my Uncle Lou's wake, especially during these difficult times of Covid. Secondly, they saved our bacon by helping my son with his car that had a dead battery in their parking lot. Such kindness on a very difficult day. I would highly recommend them if you unfortunately need their services.
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January 2020 by Jessica F.
I don't know what we could've done without Steuerle when my Mom passed away few days before Christmas. Years ago when they were the landing base of my Dad's cremains from another state, owner Hank was so kind & generous that my Mom said when she dies she wants Steuerle to take care of her. My Mom, the pastel flowers, the coffin, down to the smallest details were absolutely beautiful, everybody noticed. The mass, burial, documentation was seamless, went smoothly. The professionalism, kindness and care of Hank and his staff made this journey a lot more easier for us, her family.
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November 2018 by Carl F.
Ok so, my Dad is dead. Not just regular dead... the kind of dead that leaves everyone either in utter shock or in a horrified recoil type of reaction and the extra kicker is that I live over 2000 miles away from everyone in my family and somehow I'm the only one sane enough to put together this whole post-life thing for the one person who was MY person in life. It's ok. I mean it's not "okay". At all. But, it is... what it is (hate that phrase) and it really is as bad as you think. But it's worth finding a place with people who are honest and well-versed in these things to help you carry the weight of grief and won't pounce at your disadvantage. Several years ago I was involved in a rather turbulent argument with a local funeral home (not this one) and because of that we could no longer use them (and just for the record, the only way I would go back there is *literally* over my dead body) and because I was the person who was engaged in the battle with them (supported by my Dad, though), when my Dad, aka my favorite person to ever exist took his life, I was the person tasked with finding a new family funeral home and planning all the arrangements. My best friend's mom helped me find Steuerle as she'd gone to high school with Hank, the owner, and his wife, about 45+ years ago and they'd kept in touch and I'd also been here on several occasions for funerals as I grew up in this town and my grandma (my Dad's mom) lives about a mile from here so I figured it was a good central location for most and while it is on the older side and not fancy at all, it would do just fine for my Dad, whose wishes were clear that he didn't care what we did as long as he was cremated. When I was a kid he'd say he didn't care if we threw him in the trash, just get his body cremated first. I loved his dark humor... of course, I didn't know at the time how soon I'd have to access that information. Hank and Brian helped me from beginning to end and even let me conference in from across the country while my poor mother sat in shock and signed where I told her. They were not only kind and compassionate but they made us feel like we were family that they just hadn't seen in a while. The whole process was something that seemed daunting at first, from having conversations with the county coroner to city detectives, and then of course, the part where you're warned your whole life that the funeral is where you're really taken for your money and emotions, but that wasn't the case here. They walked me through everything and all our options. They were frank yet compassionate and didn't question or push through any of my decisions, based on what I thought would be a safe compromise between my Dad's wishes and my families emotional needs. There's a small parking lot and plenty of street parking as well as a divey dive bar (Ardmore Lounge) right next door if you need to pop out for a noble drink. It's not a huge place and there's only one room for a service but I like that you're not at a place where multiple services are happening at once. The place is the opposite of modern and for as many funerals as I've attended here, the thing that sticks out the second most are the worldly (and maybe a bit homely) ceramic dolls in the back glass cases (not my fave but boy will I never forget them), and the thing that sticks out the most is the hometown comfort and blue-collar nature of the place. It's not for everyone, but it was for us and while my Dad may have rolling over in his proverbial grave over our insistence of having a to-do over him, it meant so much to have this space that was able to welcome our friends and loved ones and our family. Oh! And the one last major favor they allowed us since there were two days where they weren't booked after my Dad's service, was that we were able to leave a lot of the floral arrangements there so we could come back in trips since we were not prepared for the amount that peop
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January 2018 by Janelle M.
My gramma passed away a couple weeks ago. Hank and his team were beyond wonderful. When they picked her up from the nursing home, the gentleman made sure we'd had enough time with her and took care of my gramma as if she were his gramma. When it came time to make the final arrangements, Hank was patient and kind. He explained everything to us and made sure we and my gramma were taken care of. The day of the service came and my gramma looked as beautiful as ever. They did such a wonderful job. Thank you so much for everything! You guys are truly wonderful.
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March 2015 by Chara Your worst nightmare (THE GOD OF HYPER DEATH)
My experience was wonderful considering my circumstances. I would highly recommend that if you ever need a funeral director and need someone with much professionalism, kindness and respect Hank is it. His assistant Brian was also very kind. They made this as painless and peaceful as possible. They helped me through a most unexpected passing of my grandma just before Christmas.I was scared after the experience of another funeral home with my mother but, Hank was quite the opposite and I just couldn't have asked for more of a kind person. This is a hard business and he was a miracle for me. Thank you tot he Steuerle Funeral home for making the transition as smooth as possible. Thank you. Susana M. Regan
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January 2015 by Susana M.
You couldn't ask for a kinder place of people to get you through a funeral. They were a God sent to me and I will never forget the kindness and smooth transition. Thank you for being so awesome to our family. God Bless Susana M. Regan
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August 2014 by LOIS B.
It is a small funeral home in what appears to be the old downtown area of Villa Park. It is old, but welcoming. Every funeral home has their own system so I did have to ask about cards in the office. They did not offer cards or envelopes to fill out while you were there ~ come prepared. Pay your respects and move on.
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December 2013 by Denise H.
Steurle is "the family funeral home". Sounds odd, but it is very true. Over the years, we have had services for, I think, six family members, including my Mom and Dad. Hank is very helpful, as is the rest of the staff. My most recent personal experience was almost two years ago when my Uncle Ray helped with having the ashes (cremains) of my parents buried in the family plot at Mount Hope Cemetery in Evergreen Park. Now, let me tell you, my Dad passed away in 1992 and my Mom in 2004-but my sister and I were at odds as to what we were doing with their ashes. When my Uncle said that "we're going to bury your parents", I wasn't about to argue. So he talked to Hank, Hank said that he and his wife would take a drive with my parents and stay there for the entire time. I can't express how much my family and I appreciate Hank and his staff and that we can call Steurle "our family funeral home".
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February 2011 by Michelle F.
When my grandpa died in January 2011, our family used Steuerle Funeral Home for the wake and funeral arrangements. This was actually the first funeral I'd ever been to, so I don't really have anything to compare it too, but I thought it was a nice sendoff. My grandpa died on a Sunday, but we didn't have the wake until the following Friday and the funeral that Saturday. I guess it costs a little extra to hold the body that long and have the services during the weekend, but the funeral home was accommodating, nonetheless. I can't really talk about the costs involved, since my dad, aunts and uncles took care of that. The facility itself is nice. At the wake's peak, we probably had 50 to 60 people in the home's main room, and it didn't feel overcrowded. The room did have a divider, so if you had a smaller group you could section it off so it doesn't feel empty. The home also had an area in the basement that we used for refreshments. It has a refrigerator, sink, coffee pot, tables and chairs and couches, so attendees could take a break and grab a drink or eat snacks. Drinks and snacks, however, had to stay in the basement and couldn't be brought upstairs, which was sort of a drawback since it was so hot in there; it would have been nice to bring up a bottle of water. The home had four bathrooms (two for men and two for women) which wasn't really sufficient when it got crowded. I thought staff at the funeral home was very respectful and organized. The funeral procession to the church, past my grandparents' home and to the cemetery was well organized by the funeral director and his team. Overall, it was a sad experience to have to go through, but Steuerle helped make it a celebration of life and helped give my grandpa the proper sendoff. I would definitely recommend using this funeral home.