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February 2024 by Walter R.
Excellent experience. Ask for Sheriff. Very patient and knowledgeable. We are return customers. 100% satisfied!!!
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February 2024 by Charlie V.
Michelle was a joy to work with and helped us pick the perfect piece I would recommend everyone come to see her
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January 2024 by C H.
First time at this establishment. It was recommended. I had my mother's engagement ring (not expensive) but sentimental. Missing a diamond chip. The sales girl said she needed to talk to the manager. She came back and said the Manager said they cannot do anything. The manager could not bring herself over to explain why or what options I can have at another establishment. Also, the other sales people gathered with her and just looked my way. Made me feel like a second class citizen that had stolen this memorable ring. The ring was my deceased mother's and cost was not going to be an issue with repairing. This place is not worth the visit. Rude employees and customer service training is definitely a must at this store
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November 2023 by Lisa M.
Had great service here both times . Cassandra was awesome helping us pick out our engagement ring! Would recommend her and the Jewelry Exchange .
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October 2023 by Monica Licata
Sharon was so helpful. It’s like she was in sync with me. Picking bands out before I could even point them out. She helped me build my perfect ring. I could not be happier.
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September 2023 by Philip Janisch
Cassandra was outstanding, very friendly, everyone was wonderful, service was impeccable. We will definitely be back…. 5 stars in every way!!!
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September 2023 by Maria Martinez
Amazing experience. They focus on what their customers want, and give the best suggestions custom to each client. Special thanks to Alesia for helping us and taking the time to find our dream rings. We will definitely be back for our anniversary’s to come. Its affordable and will work with your budget.
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September 2023 by Stephen Koch
Ever since I was a child, I've been captivated by the Jewelry Exchange commercials. The dream of buying my partner something special from there stayed with me. Recently, when I found myself nearby, I was ecstatic about the chance to finally make that dream a reality. I was genuinely impressed by the friendly staff who went above and beyond, even offering to help me order a custom piece they didn't have in stock.However, there were some hiccups along the way. The initial quote for a platinum setting was $110, but I was later informed that this was an error and the actual cost would be $250. Additionally, the stone they had delivered for me was both pricier and larger than what we had discussed. After making an hour-long drive back to the store, it felt as though I had been baited and switched.While I wanted to be a loyal Jewelry Exchange customer, this experience has left me with reservations.Despite these setbacks, I believe in giving businesses a chance to rectify mistakes. I hope that the Jewelry Exchange takes this feedback seriously and implements measures to avoid such inconsistencies in the future. For now, potential customers should approach with caution and ensure all details are confirmed in writing. I genuinely hope others have smoother experiences, as the allure and reputation of the Jewelry Exchange is one that many hold dear.
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September 2023 by Tesha Dean
Michelle was very professional helpful, informative and patient. I felt confident making a significant and beautiful purchase with them. Will definitely come back for future purchases.
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August 2023 by Jesse Wim
Our experience was fantastic. There was no pressure to buy our sales person Martyna, was knowledgeable and pleasant. We got a great deal and the earrings and ring was good quality and clear. We will definitely go to make another buy
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August 2023 by Alexis Aleman
Great place to shop for jewelry! I recently stopped by at the Villa Park Location looking for an engagement ring and the entire staff was super helpful and friendly. We were able to find the perfect ring that met all my requirements. Highly recommended!
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August 2023 by Aquino A.
I absolutely love jewelry exchange of villa Park. They have created lasting memories with the jewelry I have purchased. I have purchased an engagement and wedding band as well as earrings where I have been able to select the size and clarity of the diamond that has fit my needs and budget. The staff have always been friendly and courteous. Today I went to buy a new pair of diamond earrings and I was greeted by the smiling faces Cassandra and Brenton. They were professional and more than willing to help explain the clarity and quality of diamonds that I can certainly feel confident in my bling factor. I am truly appreciative of the service and experience I can depend on at Jewelry Exchange.
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August 2023 by Gina Defell
Brenton and Linda were both great and excellent sales associates. They greeted me at the door with a smile and was able to answer all of my questions.
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August 2023 by Julián J.
I came with my fiancé looking for engagement rings. Martina was the representative who took care of us. She walked us through the entire process and helped us find the perfect ring for us! Great service and attention to details.
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August 2023 by a kohn
I had a great experience at Jewelry Exchange. Ivonne and Mike were awesome and very patient with helping me select the biggest diamond ever.
