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December 2023 by Roy B.
Came to get a prescription filled. They were a little busy, the cashiers/techs were fine, but pharmacist morin odeesh was the worst. Extremely rude, negligent, and disrespectful. He made several HIPAA violations during our interaction. He is prejudiced/racist as well. After my bizarre interaction I went to the store manager, Caroline, to explain the situation. She agreed that moron odeesh was extremely inappropriate and was going to write a complaint to Walgreens corporate about him too. He was also rude to her when she inquired about what was going on. She was apologetic to me which I appreciated, but walgreens cannot have a racist negligent pharmacist, morin odeesh, on staff that violates HIPAA regulations.
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December 2023 by Chris Brown
Pharmacy is slow. Getting prescriptions that are already called in should not take long to pickup. Get better organized.
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December 2023 by Laurie H.
They are definitely short-handed, so patience is required. We've used the drive-through for many pick-ups. Slow, but they get the job done. Today, I decided to go inside for a pick-up and wanted info about a couple vaccines and ask about a delayed prescription. At the pharmacy, Lydia took great care of me. She was polite, professional, and persistent. She was able to straighten out my account and found the eye drops that are in short supply. Phew! She set me up for two vaccines, even though I didn't have an appointment. I waited about three minutes at the clinic before I got my vaccines. Painless. Quick. The young woman was very pleasant and professional. Great experience!
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October 2023 by Geneva C.
If there was a zero I would have posted that. This Walgreens 24 hour store on Roosevelt & Summit, Villa Park, IL., is the worse place to try and get answers or have a medication ready when they said it would be ready. No confidence at all for Walgreens, it is a huge muli-million dollar business and was told the other day they do not have my medication in stock and do not know when it will be available. This is America right? Since hydrocodone has been abused by some, I have to suffer in major pain. I have Neuropathy and arthritis for years. there is nothing that can be done. I suffer with major pain if I do not have my medication. I go to the doctor's office every month (40 minutes away from my home) drop it off at the Walgreens only to be told it will not be ready for a few hours to a few days. Severely understaffed and they need to hire ALL Walgreens are the same. It is a crap shoot sometimes I get my medication no problems (I can count on one hand the times that happened). Most times I am told too early to fill medication. I have to wait till the next day or two days and come back again to pick it up that is if they have it in stock. I am a senior citizen, why do I and many others go thru this? many other pharmacies are the same. I tried other pharmacies all are the same. I go to the same Walgreens every month; don't they know that? Don't they know by now I am not a "drug seller" or go overboard and take too many. Clearly I am just a number to Walgreens, there is not one person there I could give a good rating to. I have been going back and forth with Walgreens and so has my doctor for 3 days now. Why do senior citizens have to jump through hoops to get our medications? I WROTE TO THEIR CORPORATE OFFICE COMPLAINING OF THE SERVICE AND LACK OF MY MEDICATION, 2 DAYS AGO, TOLD BY EMAIL SOMEONE WHOULD RETURN MY EMAIL. NOTHING...NOTHING - WHY????????? I need my medication I do not take too much I am very careful to take what is prescribed by my doctor. Don't know what to do anymore, have to call my doctor again.
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March 2023 by Slayer Of All Virgins S.
Here I am again, dropped off at 6:00 actually there was no one in line, I think people are realizing this is the WORST place to get a prescription!!! I was asked if I'm waiting or will I come back? I knew I couldn't sit here waiting for 3 hours so I was told 7:20 ..... I KNEW so I came back at 8:30 and guess what... here I am waiting again !!! The Next customer in line was told the same thing, it's not ready. He said "when how many hours I waited an hour came back three hours later and now you're telling me more hours" that is exactly part of what he said. I spoke up and I told him yes you are 100% right here I am every single time, the same thing every single time!!! At this point I am ready to go to Walmart for my prescriptions because no place in the world could be as bad as this Villa Park Walgreens, not even Walmart!!!!!! Oh and another thing I have to leave at least one star which this place does not even deserve one star they need to add negative stars on these reviews So people can truthfully rate them...
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February 2023 by B M.
It's true, this Walgreens is better stocked than most (better, not best) but customer service is severely lacking most of the time. There will usually be just one checkout person in the front covering the register and photo, on rare occasion there are two people. The pharmacy is ridiculous. You do literally wait 30 minutes whether it's the drive up or in store. I waited 30 minutes with only 3 people in front of me the other night. I had already paid for my medicine through the app. Just needed to pick it up. The fast lane is there but there isn't an extra body covering it. There is always an issue with almost every person. Sometimes it's their fault but most of the time I can see it's poor communication from the pharmacy and one person helping customers. The first person had not been to Walgreens before so it was a lot of questions and checking. I get that. The next person had insurance issues where they were telling her she had no insurance and the woman was like I just filled a script here 3 days ago with my insurance on file and that all took 15 minutes to sort out. The next guy gets up there and they tell him they don't have his medicine. He tells them I got a message it was ready and he shows them and they tell him, "well we had to order it. It'll be here in 2 days unless you want me to check if another store has it. The guy was polite but he asked why they wouldn't have called him to tell him that after waiting 3 hours and now it's 7pm at night. CVS is just as bad. The best thing we can all do is find a smaller, community pharmacy that actually cares about its customers. They are understaffed and that is corporate Walgreen's issue but the people they do have are pretty lackluster in my experience. Until a lot of us go elsewhere their business model is that we depend on them regardless of how they treat customers and that's why all of these enormous monopolies stay in business.
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February 2023 by Sara S.
Expect to wait at least 30 minutes to get your prescription. Severely understaffed and they need to hire.
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November 2022 by Brian N.
Bad experience. I rang the customer service bell several times looked for staff to help open the cabinet for razors but no one would/could assist. Then waited in line at the pharmacy (about 12 people long) with one rude pharmacy tech. I had to wait about a half hour in line then when I got there, the tech said I don't have insurance for medication. Ive filled probably 10 other prescriptions this year with my insurance without issues. I asked she re run my insurance and she insisted it didn't work. I ended up having to pay $75 for generic antibiotics
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September 2022 by Lulu M.
I was in need of medicine for my very sick daughter. The rep told me to take a seat and said they would be ready soon. I waited 40 mins and went back up to check and she said that I should've been told to leave and come back because it would be another 40 minutes. She wasn't apologetic or nice. They were incredibly rude and i will never be back. For those looking for a 24 hour, just drive down the street to the Glen Ellyn one. Much nicer people.
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August 2022 by Mike Terracciano
I can’t speak for other Walgreens, but this one is just downright awful. When my doctor or my wife’s doctor calls in prescriptions, it’s like pulling teeth to get them. There’s always problem with their computers. Good luck trying to get a hold of anyone At this location. I’ve been sitting on hold for over an hour now trying to reach someone there. Completely unacceptable. This is just a horrid location. No one knows that they’re doing there. It should be shut down. I’m sitting here in great pain and I cannot get my medication because even though the doctor called in my prescription, it’s not in their system. Total bulls**t. I’m done with this nonsense. Going to move my prescriptions to CVS in the morning. Screw this crap!
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May 2022 by Christina B.
Worst pharmacy ever!!! Every time I stay in the burbs tans I send my prescription over, they either won't give it to me or can't find it. Rudest people and I've been on the phone countless times trying to sort out my prescription because they don't know what they're doing. Never coming back to this location. I had them delete my information but I. Bet they screwed that up too.
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December 2021 by Susan G.
Pharmacy seems to be very slow and lazy. I came here a few years ago and there was a huge hole in the ceiling lol then I move out of state for a lil bit...and it's even worse now. This store is very comfortable being slow and ghetto like that. Not embarrassed at all with their lack of work ethic or literal hole in the wall. They want you to wait. They are on some type of sad power trip bc they're miserable demons. Happy New Year ya filthy animals. Waiting forever in pain from oral surgery but they're taking their sweet time. Bunch of losers. Do not come here if possible.
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December 2021 by Patricia m.
This Walgreens is a bit of a problem, especially the Pharmacy but I recently had a very positive experience with the cashiers and photo department so I feel it deserves to be noted. I was preparing pictures and posters for a funeral service and quite honestly did not correctly select the proper boxes. I was there 4 days in a row trying to get it right. Each person I encountered at the checkout was patient, and extremely helpful. One of the cashiers, young African American lady/girl, spent 20 minutes on my phone trying to help me with my order. Needless to say I got it done and it was less frustrating because they were all so helpful.
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December 2021 by Kathy G.
I have the WORST experiences picking up medicine. And I have to wait for long periods of time whether I go in or through drive thru. Recently I tried to get my medicine delivered per their advertised FREE delivery and they did NOT GET IT DONE. I have tried different times of day etc. always a long wait. I am changing pharmacies in the New year.
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November 2021 by Tito M.
Horrible pharmacy. I get a text saying my prescription is ready. I go there and it is out of stock. They ask why I didn't call. The next time I get the text a call and the person on the phone tells me it's ready and come on in. I get there and they don't have my meds i am told to connect two days later. Two days turns into a week. Today I went there cause I forgot to change my son's pharmacy. Same thing was told it was ready now it is out of stock. My son needs these meds and him not taking them could harm him. They don't care and tell me they can't transfer the prescription to another Walgreens store. Hopefully this is the last time I am ever here.
