AutoZone Auto Parts in Virden is known for providing the best customer service. The staff is fantastic, friendly, super knowledgeable, helpful, accommodating, kind, patient, professional, and willing to help as soon as you walk in the door. They are willing to go above and beyond, such as performing checks for alternators and batteries, identifying issues like a loose cable and tightening it, and navigating warranty processes. The space is clean and well-stocked, allowing customers to find what they need without leaving town. Reviews highlight a very good experience with efficient service, resulting in customers being in and out with no problem. The team earns consistent praise for A+ customer service, with many noting a five-star experience.
I went in needing a new battery and Curt and Colby were very helpful. They navigated through the process of getting my warranty to go through all the while the internet was logging them out but they were very patient and professional. Two thumbs up to Curt and Colby!!!!!
November 2023
Thanks to the fantastic team at Virden Auto Zone, I didn’t have to pay $200 for a new battery. I stopped in to get my alternator and battery checked because my car was having some trouble. They found I had a loose cable, tightened up for me, and the car passed the test with flying colors. A+ customer service above and... read full comment
November 2023
Thanks to the fantastic team at Virden Auto Zone, I didn’t have to pay $200 for a new battery. I stopped in to get my alternator and battery checked because my car was having some trouble. They found I had a loose cable, tightened up for me, and the car passed the test with flying colors. A+ customer service above and... read full comment
