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December 2023 by Chelsea Jones
My mom bought a lot of things here throughout her life. The Hendricks family is a kind pinnacle in our community.
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December 2022 by Jeff Goldwasser
Immediate delivery. Service is unparalleled
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October 2022 by Gale Longmeyer
Walked around, saw 4 staff. NOT ONE ASKED IF I NEEDED HELP. And prices were outrageous.
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April 2022 by Mel Richards
Just needed to put this on here, a while back I gave a terrible review on this place, but I was wrong, the folks that ran the place before the ones they have now were terrible, but the new people reached out to me and have fixed all my problems and greatly appreciate how they treated me and my wife, thank u Hendricks!!!
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March 2022 by Robert Card
Great service and high quality items. I bought a bed and food island. Perfect!
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January 2022 by Emerald I.
My one star rating is specifically for their customer service. The furniture gets a 5 star rating. I had a family member recommend this store. Our sales lady (Stacey) was very nice, and we found a set of furniture that I really liked. I needed, tho, to have a few extra pieces ordered to complete the set. Total bill came to $8430.00. In my opinion, spending that kind of money gives me a reasonable expectation of great customer service. As we all know tho, demand is way higher than supply can keep up with right now because of covid. So I knew there would be a pretty good wait time on the ordered pieces. But this is where I became unhappy. Whenever I called to inquire on the status of my order, or after it had arrived at the store to inquire on setting up a delivery date, I was told.....we will check into that and call you back. Well, they NEVER CALL BACK. I'm not talking once or twice, more like 6 or 7 times I didn't get a call. When trying this week (AGAIN) to schedule a delivery date, there was no doubt that the guy I was speaking to was giving me the run around. Guess he feels pretty comfortable with his job when his last name is the same as the store. It became clear that he did not want to drive the 2 hours to my house, even tho I had paid a delivery fee already. I am convinced that he was going to him, haw, and stall to see if I would give up and drive there to pick it up myself. Ummm, when h**l freezes over. So I tried a different strategy. Had my other half call today and speak ONLY to the nice sales lady we had dealt with back in July. Lo and behold, she easily and quickly scheduled our delivery for this tuesday. Doesn't take a rocket scientist to figure out that the guy I spoke to several times wasnt going to be cooperative with a female customer, thinking that I wouldn't see right thru his flimsy excuses. So if you want quality, well made furniture, I give the store 2 thumbs up. If you want great customer service, only deal with Stacey.
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August 2021 by Candi
Great service and found just what we needed! Thank you!!
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July 2021 by Candi Scheuermann
Great service and found just what we needed! Thank you!!
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February 2021 by Greg H.
We've been buying furniture at Hendricks for more years than I can remember. We've never had a negative experience with the store, the staff or the furniture we've bought. Big box stores cannot compete with the service or quality.
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November 2020 by Jack Perone
We always try to buy local and we've been going to Hendricks for 30 years or more. This is the first time that we bought from their outlet store and was very impressed.
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October 2020 by Sheila Sims
Such a great experience! Amy was so helpful and got us set up quick. Delivery was awesome - we love the furniture!!
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September 2020 by Deborah Stoddard
Just another furniture store.
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March 2020 by Ellie S.
Hendrick's is the only store in the area to carry Smith Brothers sofas--in our opinion, among the best on the market. They have a nice selection of Smith Brothers styles as well as other brands and styles. We had our new sofa delivered today and absolutely love it! Hendrick's was easy to work with and the delivery guys were great. In our order-on-line, mail-order world, it is becoming more and more rare to find good quality furniture stores. It is good to have Hendrick's in Central Illinois--and so close to home!
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January 2019 by Jason Shepard
Purchased a loveseat and chair in 2017. Helpful staff, easy payment terms, and reasonable interest rate even with my less than stellar credit. When the loveseat had a break in the wood supporting the bottom cushions, they sent out a crew to pick it up very quickly and had it back to us in only a couple of days completely fixed, minimizing our inconvenience. You don't find service like that very often these days.
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August 2018 by Richard I. Osland
Had previously purchased bedroom set here and was happy with their service. Visited again looking for couches. Pleasant & helpful staff.
