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October 2023 by James A.
Had problems with a cash transfer after waiting on the line for what seem an eternity,finally, Jasmine came to my rescue . Assissted this old ,agitated, computer illiterate in an on-line transfer that would have been impossible without her expertise,patientance and cool .Thank you Jasmine
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October 2023 by Sparky
Seem to be very nice people but horribly understaffed , trying to get ahold of them thru phone is just short of impossible,
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August 2023 by Deanna Staggs
The location in Warrenville is closed for some remodeling project. Hopefully it's temporary.
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April 2023 by Añgela Smith
CAFCU they are always there to help when you need them. Never had any issue. They stay true to the service that they offer. Thank you keep up the good work.
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December 2022 by Susan Rolseth
I've used CAFCU for years. It's got that "friends are family" feel. Everyone has been incredibly courteous and friendly, even for quick trips inside.
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November 2022 by Tonee Sims
Crystal is amazing, the only person I trust with my account!
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November 2022 by Mayra De La Torre
Highly recommend! They are always so courteous and extremely helpful!!!
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August 2022 by cobraweasel
I Made a +$1k cash deposit for bills & they’re holding my money for 2 days!? Wont let me withdrawal $0 ... horrible. I just gave you $1400 & I cant use my own money!? they broke my deposit into 4? Smaller Deposits (why? ?) raising a flag from my bank. The deposit was verified. Dont deposit $$ here!? Imagine me telling the bank ? they have to wait 2 days for their cash. Total b.s. very unprofessional & unhelpful w/ an attitude. Give me my money!
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January 2021 by Sarah Poi
Another stupid bank with stupid rules
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October 2020 by Haleigh Hutchinson
They are so helpful and go the extra mile to explain all your options and guide you along the way. We highly recommend them!
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September 2020 by hrhcary
The branch has no working ATM with no plans to get one any time soon.
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January 2020 by Taylor P.
Disappointed. I've only been a customer for a few months but getting access to MY money is more difficult than ever . The app is always Down or has problems allowing my login Information. Since there is no branch close to me I rely on sister branches/ATMs to withdraw my money , which isn't an issue except when I go to transfer or pull money from savings , it says I do not have a savings account or it's not able to complete the transaction. Further frustration ensues because I can never reach an actual person to talk to about these issues. I think I made a huge mistake opening my account here. Now I have to wait until Monday to speak with someone just to access my own cash.
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January 2020 by Robin E.
If a single star were available, I would choose it. I once loved CAFCU but have not used the services in years - and now I know why. It is EXTREMELY DIFFICULT to a) get thru to them on the phone and b) when you do, you are given the third degree about who you are. My membership goes back to 1979 when the branch was local and the service was AWESOME. Now, it's clear that Corporate has taken over and made it so policy driven that it makes it virtually impossible to do business without any stress. I called merely to ask for assistance with my husband's HSA card, which has only $19.06 on it. Understand they are unable to give me info about someone else's information however "I" am the member, not my husband. He merely shares my benefits. After waiting 15 mins to reach a rep and then 10 identifying myself, all I got was direction for my husband to call and suspect he would also spend 25 minutes inquiring about 19.06. I plan to end my relationship with CAFCU and I suspect they don't care. We get better service with the BIG banks now. Bye Bye CAFCU
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October 2019 by Karen S.
Run! Keep running! I have had my account here almost 8 years! Applied for personal loan - with my direct deposit-they could not do it! Applied for used car loan - they could not do it!! Not much that they do do for members!! Except charge overdraft on -$1.11!! Really! nice to b a member here-not! Will switch very soon to another Credit Union that helps its members! Not just make money off of them!
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October 2019 by Carolina S.
i have had my account here for almost a year and really have never had a complaint and really like the way my account is set up. They have a easy to use online system. Each time i have a question they are very professional and helpful. The rewards program for the checking account has helped my little family so much. I have had almost a extra $100 in less than a year. i recommend banking here!
