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March 2024 by Julie Singh
Very easy to get ahold of if I have a problem. I couldn’t open the gate once and a quick call remedied that. Very helpful!
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February 2024 by Dierdre Kelleher
There is no management on site at the Warrenville location. I rented my unit over the phone and was assured I could move in that night: I showed up with a packed load and found a bank of snow and ice blocking the unit. It was impossible to access. I called the store the following morning and was reassigned to another spot. I returned that night to again find an inaccessible unit blocked by a snow drift and ice. I then canceled my rental, and was assured my money would be refunded. A month later, I got a bill emailed. Not only had they not refunded my money, but they didn’t even cancel the rental. When I called, I was assured that they had to mail me a paper check with the refund and that they would cancel the reservation now. I’ll believe it when I see it. Will NOT recommend.
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December 2023 by Peter Milovic
Great customer service by Ron. He made the whole application process as seamless as possible.
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July 2023 by Steven Verive
We met Ron there a couple of times. He was always very helpful and made moves very easy.
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May 2023 by Bajes Faraj
Terrible customer service, I had everything stolen. I would 100% absolutely never recommend this place to anybody. There are so many other storage facilities nearby that will take care of the customers. DO NOT GO HERE DO YOURSELF A FAVOR PLEASE. It's most likely safer to leave your stuff in your driveway!
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May 2023 by Stevie Gibson
If I could give it negative stars I would. Where do I Begin…. First they don’t get back to you second they don’t care about you… all there “cameras” can’t see anything because of the “light” “ security gate” were you used to have to put a pin in to get is now just open and they don’t care and if someone breaks in to your stuff you better have your own camera because they don’t give a careand will not pick up your call or be there I would never recommend this place to anyone that is trying to store anything because there is absolutely no peace of mind of having a storage locker here. You have better luck renting a shed in your own backyard because this place and the managers don’t care what happens.
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May 2023 by ONE HUNNID GANG
Terrible customer service, I had everything stolen and they refused to talk to me. The organization seems as if it is being run by someone who has NO regard for anyone's storage privacy and security. I would 100% absolutely never recommend this place to anybody, they only want your money and do not care about keeping your belongings secure, there are so many other storage facilities nearby that will take the effort as a REPUTABLE business to help out paying customers. DO NOT GIVE THESE GUYS YOUR MONEY
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May 2023 by Christina Eddy
My review keeps getting removed. We’ve been renting a storage unit at the Warrenville location for about a year now. The last 7 months the gate has not worked. We called about it and were told it happens all the time and they had an order in to have it replaced. We never did see it closed again. Yesterday, our storage unit was broken into and items missing. A kind customer tried reaching someone and eventually called the police. Who came out and had to call Naperville location, to be transferred to the Aurora location to have someone come out over an hour later. When we were finally informed, nothing had been done to secure unit and they had no idea what DAY someone could come to repair it. The guy behind the desk would only show the view of one camera, which doesn’t have the best picture and at night you can see absolutely nothing except the flood light shining into it. I had to request a new unit, it wasn’t offered to me. I was told the lock was ok, it wasn’t and I had to again ask for a new one. After moving units we noticed many cameras at all the gates. We asked if they saw anyone on those cameras and they stated they never looked at any of the other ones and didn’t know. We were not given the correct number for corporate and then they refused to give us the correct one. We can’t get ahold of anyone. Overall this entire experience has been very rdisheartening and disappointing
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May 2023 by Noah Murrow
Families all shapes and sizes welcome, free of charge come out to the local Carnival (Warrenville CubeSmart) for a free clown show. Place is ran by crooks. The other night we had 2 quads stolen out of our unit. All of a sudden the fog lights are shining directly into the cameras? All of a sudden management forgot how to answer telephones? If you are spending money here you are making one of the most uneducated choices of your life. Wipe Warrenville CubeSmart off the map. Unbelievable.
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May 2023 by brenban basa
Had a bad experience here. After my property was stolen out of my LOCKED storage unit, they were not cooperative in assisting me with getting my items back. They stopped returning my phone calls as well. Horribly unprofessional service and horrible place to store your things. Steer clear.
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May 2023 by Jeremy Gallagher
A very good friend of mine had some atv’s stored in his storage locker. He went there pulled them out and started a few to put them for sale and magically they were stolen that night right from his locker. No where in the pics did it show any garage numbers or anything so its weird how they magically knew what garage to break in to and stole 2 out of the 3 that were in there. And to top it all of when police went to pull camera footage there was magically a set of floodlights pointed at the camera to blind it. Huh seems fishy. Almost like guy at counter told his friends what locker it was. Will not return any calls or are willing to help out with this situation either. Don’t go here. Better off storing belongings in an abandoned garage somewhere.
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May 2023 by Dominic Rinaldi
Had my unit broken into had two of my quads stolen owner will not return any calls emails or texts from me . They also left my unit broke into and opened for 5 hours before they called me . Don’t bring your business here .
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May 2023 by Rich Wilson
My friends storage unit was broken into and it's not a simple lock being broken it was pried open from the bottom and everything was taken and no one at this facility will answer the phone or give him any information in regards to the break-in and there are cameras EVERYWHERE its something real real shady about this place and its staff of employees and I recommend that no one patronizes this business
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March 2023 by Rachel Pandya
Everything was as expected. Instructions were very clear and the unit was cleaned and ready for us. The main gate was wide open from the time we came, until we left so that felt a bit unsafe. Especially since this was our first time and we were planning on using the storage for our business. Also - I wasn’t aware that $12 monthly fees for insurance is mandatory - I already have another insurance for my business so not sure why I am paying for this separately?Other than that, the place is easy to find, staff is very helpful and friendly. Storage units are nice. One thing to keep in mind is that there is no insight help - I was told that the Aurora location handles admin for the Warrenville location. And they start to shut down around 5:30 (6pm closing time…). So just keep that in mind.
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December 2022 by Nalani Jensen
Ease of renting online. Great customer service at the facility. Facility always clean.
