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December 2023 by Robin Pelfrey
Warrenville staff is great! Very friendly, knowledgeable and will go out of their way to take care of your needs. Been with them for over 10 years.
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December 2023 by Muriel Garncarz
Leena and Becky are so patient and kindThey help me very often and all of Old Second benefits are great. Thank you so much!
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December 2023 by Rosa Nunez
I meet Chantel while at supermarket and she convinced me to come in and open an account. I'll be visiting very soon. Muy bien persona
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December 2023 by travieso travieso
Hena and Priya were very helpful with my credit card inquiries. They answered all my questions and even made a call to get the information for me.
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December 2023 by Yolanda Cortez
The cashier treated me very well, she is very friendly and sociable.
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December 2023 by Larry Filpi
They were very polite and helpful they are a great group of people
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September 2023 by Donna Pallas
Wouldn't recommend this bank. It states on the questions and answers when they changed over from West Suburban Bank that the customers will still have overdraft coverage. It clearly said we did. Well that's a complete lie!Spoke with a lady over the phone and questioned why I received a $36 NSF charge. When the bill was being paid today and I had pending deposits. She said that the bill was paid yesterday and so did the money??I asked why my overdraft protection didn't cover it and she said you don't get overdraft protection here. WOW, for real.Looks like we're looking for a new bank. I'm done!! Try sending out a letter to customers instead of leading them on thinking that you still have coverage
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July 2023 by janet escalante
This branch has the rudest employees EVER!!! They lack customer service skills starting with Henna! It’s an inconvenience for her to do her job! You walk in here and they look at you like you are about to rob the place. She told me she couldn’t print a debit card for me after 5pm which clearly was a lie! I’ve had debit card printed before. Definitely don’t recommend this branch!
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March 2023 by Jackson Connolly
This branch was very kind and helpful as well as quick. Great branch!
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February 2023 by Kurt Larson
So nice that Dalton and others greet me by name. I really appreciate that they all know me & I feel like I am valued.Great branch !Highly recommend them.
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February 2023 by Kirk Hammond
Very personable and knowledgeable bankers. I much prefer doing business with a locally owned bank
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February 2023 by Kamil Dirilten
Hena, Becki, Leena and Dolton were in on this snowy Saturday.Very pleased with the service and anticipation of needs.Thank you !
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February 2023 by Ken
Everyone was very happy and productive when dealing with me
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November 2022 by Denis Mikalayenia
Nice and clean facility. ATM had a problem of scanning one of my checks though.
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August 2021 by Rivka P.
It's not often that banks receive reviews because of identity theft concerns, but I have been banking at this branch exclusively for 5 years because I get so many extra amenities with my FREE checking account. For example, I can deposit any kind of check by snapping a photo of it and using the app. I also get complimentary Overdraft Protection for when I make a mistake and overdraw my account. Also, the Fraud Prevention Department is on top of suspicious activity because I live in Florida, but bank in Warrenville. Also, I have consistently received 5-star service from the Personal Bankers. All of them, every time that I phoned for assistance. And of course, there is the benefit of having a debit card with a VISA logo. West Suburban Bank is a very good place to bank. Thank you for 5 years of excellent service.
