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August 2025 by Patrick Rule
I have been a CEFCU member for 10 years, and it is so much better than a bank.
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August 2025 by Jennica Laythe
I have been banking with CEFCU since I was 16 (I’m 22 now). I never really had good experiences with them, as time went on. It just got worse and worse. About 1-2 years ago I had to get a new card about 5-6 different times in ONE year. All because they “turned it off for safety” then stated “I cannot turn the car back on, you have to come get a new one”. They would turn it off even when I was just trying to get breakfast, was very inconvenient for me especially that was when I was working night shifts at the hospital. I have also spoken with one of the managers at the time; quote “It’s really not my problem that you keep spending your money and we have to watch you” even though there was no need. I also have financed two different vehicles through them, never had an issue. This year I’m having my first baby on the way, so I need to upgrade to an SUV. As the car I had was very small, holding by a limp and a toothpick, and not safe for a newborn baby. I went to Honda to find a car through them, but no CEFCU stated in front of me and two Honda workers “She does not need a new car. We’re denying it for that reason”. I was baffled! I thought since I’ve built trust and credit, I would have a better chance. But that was it, that was all. I had to bank through somewhere else just to make sure I can have a safe and reliable car. Lastly, I did travel a lot the last few years, I would always call in advance so my cards didn’t get turned off, they still did. Then made it a long process when I was trying to get gas, very inconvenient and very little to no listening. It’s been years and I’ve been keeping my mouth shut about this company. Please consider they do not look out for you, they don’t care for you. They will do you dirty no matter how long you have banned with them. They truly only care about money and their “numbers”.
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June 2025 by Macy Brown
mia was extremely rude. she didn’t make eye contact and spoke to me in the most degrading tone.
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September 2024 by Troy Ackley
Washington staff is very nice. CEFCU is a good credit union in the area. Will give it a 4 star rating. The only complaint I have is that if you have a credit card with CEFCU, fraud alerts happen way too frequently for credit card purchases. If you do not opt in for approving/denying purchases from your phone/app , it is a serious annoyance to have to get ahold of CEFCU over the phone to get your card turned back on. I have had to do this over 20 plus times, no exageration on that number. I appreciate the security department, but that is a serious issue that needs to be reevaluated for people who do not want to opt in to the notifications.
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July 2024 by Cassie Koeppel
Tiffany helped us a lot with getting our car refinanced, she was very nice and professional and made the whole experience feel easy.
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May 2024 by Paige Bishop
The drive through tellers are terribly rude human beings.
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May 2024 by Blake Hutter
I left this Cefcu today in complete disbelief regarding an interaction I had…
Went to the drive up window to see if that had any euro’s on hand for an upcoming trip.
They didn’t- and that wasn’t an issue as I figured it was long shot….
The teller then asked if were traveling soon - we simply said yes and then she told us to write down, when, where and the method of travel.
Nearly done, writing down my travel plans as requested by the teller….
Then all the sudden in panic, she insisted we leave the drive through as I’m blocking the window from other members….
There were 5 lanes open…
And one other car next to us….
Best part is she walked away before we could respond.
We have been a members here for 15+ years and don’t like they way the treat people like numbers…
They say they’re not a bank- “they’re better”.
Would like to know how…
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May 2024 by Kayla Kerr
Shouldn't have someone whose rude working the drive thru window, went to cash my check today and met the rudest lady I've ever had to deal with at cefuc and I've banked with cefcu for many, many years and have never had a single bad experience until today. The lady was just mind-blowingly rude for no reason.
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November 2023 by John Street
Shout out to Andrea Schuster for helping me with a personal deceased account. I had alot of anxiety and Andrea worked above and beyond and helped me out. Appreciate making a difficult time easier.
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June 2022 by Jakob Spitzer
Always a pleasant experience working with great folks. Everyone is professional, courteous, and timely.
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February 2021 by Josh Edwards
Better than a bank! Always friendly and helpful. They are very focused on the customer and consumer of their products. Bonus is the special year end dividend!
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October 2020 by Adam FTM
Dont deal with hayley for a home loan.. worst experience ever.. shes a joke..
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August 2020 by Paula Hale
Very disappointed. You no longer have the experience of it being Hometown. Now you're just a number. It's definitely run like a business & not in a good way. Sad I use to recommend them highly. No longer.
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June 2020 by JustIn Rennick
Great people with an all around easy time to just get in and out
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January 2020 by John G
In the 15 years I had CEFCU, I never had a good experience. I regret not switching banks sooner!
