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November 2023 by Mary Quick
Absolute great customer service Chad the manager was super helpful had me in had me out in no time I have the product I wanted with no hiccups. Would highly recommend Washington US Cellular I will definitely be returning
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June 2023 by Richard Motsinger
Don't even deserve 1 star!!!Customer service is terrible, they will lie to you to spend money then tell you it will cost more for them to help you. If you go here they will make you feel as if you are bothering them
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March 2023 by Christina Klokkenga
Do not waste your time here, all employees will make you feel like a nuisance. Horrible customer service and communication from all employees. Pekin is the best one in the area.
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February 2023 by Lisa Smith
It was great the guy that helped us was awsum
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December 2022 by Diamond Johnson
Ordered two new phones iPhone 14’s and are switching to US cellular. Regardless of them being on back order or not. We called and asked what the deal is 3 times now to see if there are any updates. They say oh will call the order processing team and see what the hold up is, They never call or call us back, I just called us cellular Peoria they have the phones in-stock there. This store is a joke!
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July 2022 by Terry Fitzgerald
Blane did a great jobFirst time I have ever been asked about military background I have been a customer for yearsTop notch service highly recommended Blane
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July 2022 by Sarah G.
Somehow with all the technology available cell phone companies can not figure out how to apply the discounts on the first two bills. It amazes me they continue to legally get away with this scam of charging customers for two month for a free phone because their billing department can't figure out how to do their job.
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February 2021 by Terri Doremus
Very polite & helpful
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December 2020 by Paul Dennis
Awesome as always
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July 2020 by David Hale
Not helpful seemed hurried
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June 2019 by kyla huntsman
Chad is the best one to take care of you and he's awesome!!!
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February 2019 by Amanda Wagner
They were very helpful, and kind. Great service provider as well as provided great service!
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October 2018 by Holly Mixon
I really enjoy going in and feeling right at home. Chad is always so friendly and helpful. I always feel like I can ask any question and he's knowledgeable about all the phones and I get REAL answers.
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October 2018 by Lisa Zimmerman
When our Cellular Plus store closed in Galesburg, I literally tracked down Chad to have him help me with my phone upgrade! He takes time to explain things and makes sure you are getting the best deal in terms of plans. Love his personable approach!
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October 2018 by Brian Lee
Marissa was v helpful showing the deals that they offered and helped me find phones with features that I was interested in. She's the best U.S. cellular employee in Illinois and, dare I say it, the U.S.! She makes me proud to shop at a phone company named after our great country! :~)-K
