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February 2024 by jan ingold
Great service
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March 2023 by Mike Rampy
Great customer service!!! A+++
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October 2022 by Hayley Haynes
I cancelled my service back in June my auto pay continued to pulled out of my account until Aug. When I finally got through and they admitted it was not cancelled when it should have been. They refunded me only 1 month to my credit card. I now have a letter saying I owe $400 on a delinquent account. When I call the line just hangs up on me. Tmobile is the works service I have ever had.
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August 2022 by Jason Groze
Worst experience ever. Spent 1,400 on new phone, overcharged me for a hundred for with paying cash? Set phone up incorrectly. no text. all go to old phone? Told me to call customer service, once they took my $ now I get to talk to mideastern people with accents for a week with no solution.. told me to keep an eye on it????lol thanks for nothing...run from here!
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May 2022 by Alice Miller
Casey at the Washington store is extremely streamly capable and very well adversed with working with the more senior types citizens such as myself.. Cell phones can be quite a challenge to challenge to us more mature people and she's very patient and caring and wants to make sure that she covers everything with you.. I don't know what you pay her but it's not enough thank you
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October 2021 by Eli Runnwo
This store was very helpful, sprint corporate had already wasted 5.5 hrs of my time. They activated the phone in minutes
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July 2021 by Lori Blaine
The T-MOBILE store in Washington,ILLINOIS the young man was very helpful, ordered me pertecker for my G21 ph , answered questions I had about up grading my ph . Thanks Lori Blaine
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June 2021 by Carol Doss
Great customer service.
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March 2021 by Jeff Taylor
Excellent customer service, Super friendly, Very informative. 100 stars, if I could give it.
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March 2021 by Kevin Mogler
Great service as usual never disappointed
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December 2020 by Kent K.
T-Mobile reception in central Illinois, Michigan and Indiana is spotty at best. If you travel in these areas, think twice before you believe their advertising. Their coverage is terrible! Based on 9 months of experience, you do not want T-Mobile as your carrier!!
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November 2020 by I'м Dave
Helpful staff answered all of our questions.
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September 2020 by Frances Tubbs
This store is always a delight to visit. Nick helped today and answered all my questions.
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September 2020 by Hutch Fam
Hailey told me that Netflix was included in the new military veteran plan but when I got to the store she said that it wasn't included.
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July 2020 by Mary Babington
Awesome willing to help
