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June 2025 by Sarah Reardon
No customer service. Current Postmaster is too busy to help when packages are delivered to the wrong person. Refused to help even with the geotagged incorrect location of delivery.
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February 2025 by Ethan W
Great customer service! My favorite USPS!
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February 2024 by Yvonne Brownlee
The two men in this post office are jerks they talk down to you they don’t listen to what you say. They can’t explain how to fix the situation like my mail isn’t getting delivered to where I’m sending it. This is the worst post office I’ve ever had experience with they should be investigated.
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September 2023 by Ashley Matzenbacher
Sadly, no one can be bothered to be welcoming, or explain things kindly when it comes to shipping items or holding mail. I use the online features most of the time because unfortunately every time I go here it’s been negative. The East Peoria location is better stocked and has friendly workers.
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June 2023 by Josh Adams
Absolutley Worthless, Payed to have my Passport done here, they Did not read Oath or have me sign oath and now i will be missing my terminal Fathers last vacation with him. No excuses
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April 2023 by Kristen
Made an amazon purchase without my husband knowing. Realized on the day it would be delivered, I wouldn't be home. Left a note asking the carrier to please leave in the garage and take note. Found the package in the garage and note no where to be seen. Husband never found out. 12/10 customer service.
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March 2023 by Megan Courson
I was supposed to get a package today and it says it was delivered in my mailbox but yet the mail person drove right by mailbox watched it happen on my security camera but yet it said it was delivered and of course you can’t call and get a person to answer I think they should have to wear a camera or something because obviously just scanning the package is not enough so now I don’t know when I will get my package or who has it
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January 2023 by A Mat
Sadly, no one can be bothered to be welcoming, or explain things kindly when it comes to shipping items or holding mail. I use the online features most of the time because unfortunately every time I go here it’s been negative. The East Peoria location is better stocked and has friendly workers.
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September 2022 by Cheryl Wireman
If I could make this - 5 I would. This location does not want to do their job.
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August 2022 by John Grieves
Excellent service and knowledgeable
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August 2022 by Vicki Patterson
All of Melrose subdivision hopes they keep Travis as our mail carrier. He on time don't throw packages and doesn't put mail in the wrong box. Good job Travis.
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March 2022 by John Williams
This is not the only USPS in the area, so go elsewhere. The tall gentleman at the desk is a hole.
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July 2021 by ruby grimes
The service I experienced today was terrible. I don’t usually come to the post office but had a package to mail out. The woman behind the desk was extremely rude & said “most people have their packages packed already”…even after I politely asked her which box she thought I should use. This is what her job entails-helping people mail packages. I will never return here due to her snippy attitude.
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January 2021 by Josh Edwards
Friendly local post office. Warning that the lines can get long!
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December 2020 by Anthony Affector
Walked in to mail 4 packages. The associate behind the desk was extremely rude and displayed a very negative attitude. He told me i had to hand write the address on all of my packages because “shipping labels fall off”. After 15 mins he started to weigh my packages, entered the address into the computer, then printed off a shipping label with all the information he made me write out. I couldn’t believe it. I absolutely will not return.
