Lily's Nails & Spa is a popular nail salon located in Waterloo, IL, known for providing high-quality nail and spa services. Many customers appreciate the welcoming atmosphere and the friendly staff, with particular praise for technicians like Steven and Helen, who have earned a loyal following. Regular visitors express satisfaction with their manicures and pedicures, often recommending the salon to others. However, some reviews highlight areas for improvement. A recent customer experienced a long wait time and felt rushed during their service. They were disappointed that the technician did not ask about their preferred type of pedicure and felt the overall quality of the nails did not meet expectations. The customer also noted a lack of communication regarding additional charges, leading to dissatisfaction. Despite these mixed experiences, many clients express their intent to return, citing the quality of the products used and the relaxing environment. Overall, Lily's Nails & Spa is a place where many find beauty and relaxation, but potential visitors should be aware of possible wait times and varying service quality.
They got me right in, was very gentle with my weak nails and took their time!
July 2025
1st time being here and I had my little dog with me and they welcomed him too. I had just the basic pedicure they did not push anything on me to buy. The pedicure was great and they were all so nice and very busy. I will definitely go back
June 2025
Nail techs are always very friendly and professional! They always make sure you leave happy. I have been getting my nails done and pedicures done here for years and have always been provided with great service.
