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January 2024 by K Clark
Excellent Service. Hassle free. Gave me a much better deal than other local insurance agents. Highly recommend.
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January 2024 by Andrea Kronenberger
Insurance shopping is always a pain to me but Stacy and Lisa made it very easy so we switched to them (State Farm). Everything was done online- easy and convenient! I now have the beacon in our vehicles and the app on my phone and it was very easy to set up. We are very pleased with the convenience, friendliness and speed of service that we have received! I would highly recommend to give them a try!
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December 2023 by Phil Frohn
Lisa was a huge help when switching insurance companies. She is very knowledgeable, honest, and easy to work with.
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December 2023 by Richard Meyer
Lisa was fantastic to work with. State Farm saved us a lot of money on our home and car insurance. Thank you!
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November 2023 by Tina Loughary
Lisa at the office is wonderful, kind, and has a world of patience. I am so happy I called. Any questions are never dumb questions to Lisa. Great place to deal with and will be telling everyone I know.
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November 2023 by Heather Rohr
I highly recommend Stacy and her staff. I called the office as a new Illinois resident and Lisa was able to get me squared away immediately. Very knowledgeable and helpful!
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November 2023 by Jill Smith
I cannot thank Lisa enough for her outstanding service! She has been a great addition to the office. Her level of professionalism, follow up and friendliness is very much appreciated. She is very thorough and does an excellent job at reviewing our coverage and presenting our options and providing recommendations. Thank you!
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October 2023 by Karen Waterman
Lisa Russel was extremely helpful explaining a new type of policy that I had a lot of questions about. Kuddos to her!
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September 2023 by Christina Renschen
Lisa Russell was a GREAT addition to this office. We were ready to switch agents before she arrived, but since she started, the service has improved immensely! Lisa really seems to take her job seriously. She is timely and thorough in her responses, and has always responded to me directly (not through a staff member). She would get 5 stars on her own!
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September 2023 by Jim S
If you want an agent that's helpful, keep looking. They never answer the phone and provide no help with claims.
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August 2023 by Lizzi Atkins
Lisa was able to answer my questions quickly and thoroughly, I was able to get what I needed for my policy and had flexible options for payments.
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June 2023 by Kathy Kehrer
Just want to extend a HUGE THANK YOU to Stacy, Lisa and Staff for all they do to make the insurance experience simple and actually enjoyable! State Farm offers affordable and excellent coverage...but it's all about your Agent and the customer service experience. Such great service and always a quick response when needing help and answers to insurance questions. They make it so easy! I also want to add how I love how Stacy, Lisa, and the entire State Farm Staff are so community-minded, always reaching out and engaging within the community...giving back!!! A rarity these days! So appreciate all of you!❤️
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June 2023 by Cole Kaiping
Lisa made everything super easy and was a huge help! 10/10 recommend this office!
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May 2023 by Ken & Michelle Flora
I called her office on a Tuesday. The ladies answering the phone were not able to assist and said Stacy would call me back later that day. By Friday I had yet to hear from her office so I called back. I needed a quote for a new vehicle. She had none of the vehicle information that I had already given to the lady that took the message. I was finally able to get the quote later Friday. We purchased the car Friday night and were advised to call back on Monday to add the vehicle. We have been calling everyday this week and apparently only Stacy can help because we live in Missouri now. It is now Friday and I have yet to hear from her and when I called yet again today am told she is out of the office today in meetings. I have since had to call the State Farm service center to get this vehicle added so we have insurance. I will be filing a complaint with State Farm and finding a new agent. We have had State Farm for almost 30 years and we transferred to Stacy when Chet Barker retired. We never once had an issue that Chet or Judy and Mardell were not able to answer same day. We miss Chet. He would be very disappointed knowing the way his customers were being taken care of now after all his years of exceptional service.
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April 2023 by Rachel Chapman
Autos, Home, and Rental property insurance....Lisa is always super helpful and makes the process easy. Thank you ladies for all that you do!!!
