The Verizon store provides helpful and knowledgeable staff who assist with a variety of needs. Customers have praised the team for their quick and efficient service, especially when transferring data, setting up new devices, and fixing phones. Desarai, in particular, is recognized for her professionalism and expertise, making the process smooth and easy. The staff is capable of handling complex tasks like switching over phones, setting up streaming bundles, and resolving technical issues such as eSIM activation. Many customers appreciate the in-person shopping experience for new phones and accessories, often mentioning a steady flow of satisfied clients. Overall, the Verizon store is seen as a reliable place with friendly, skilled employees who deliver fast, quality service, ensuring customers leave with their devices fully functional and set up correctly.
Waterloo service was excellent, they were so helpful beyond belief. Thank you so much
July 2026
Very helpful, knowledgeable and patient staff. The store is welcoming and well maintained.
June 2026
Desiree is outstanding!! She takes the time to go over and explain everything. Buying a new phone and deciding on an appropriate plan used to be stressful. Desiree makes the whole process simple.
