Watseka Ford Lincoln, Inc. is a trusted local dealership known for providing quality service, new car sales, and used car sales. Customers appreciate the pleasant and easy vehicle purchasing process, often mentioning how accommodating and knowledgeable the sales staff are. One customer traveled over an hour to visit the dealership, highlighting the effort made by staff to facilitate a smooth purchase without high-pressure tactics. The staff’s professionalism was evident when demonstrating vehicle features and providing fair trade-in offers, along with securing low-interest financing. Even after the sale, the dealership continues to support customers, as seen when a customer experienced a problem with their truck shortly after purchase; the staff promptly arranged for service and a temporary vehicle, ensuring continued care. Service visits are quick and efficient, with customers reporting oil changes, fluid checks, and vehicle washes completed in about half an hour. Customers also commend the dealership for special orders, with staff keeping them informed throughout the process. Additionally, Watseka Ford Lincoln, Inc. is praised for its responsiveness to urgent needs, such as fixing a vehicle during a trip, often fitting in service appointments quickly and providing dependable maintenance. Overall, the dealership is valued for its friendly staff, helpful service, and dedication to customer satisfaction.
We had a wonderful buying experience with Carmen Kiger, our salesperson; Krystal Jessen, the finance mgr and Jason Connor, the floor manager. They deserve more than five stars for great customer service. Knowledgeable, friendly, fair and honest. No nonsense or shenanigans. This dealer could make me loyal to Ford!
December 2025
Great experience. I hate buying cars, they made it simple. Got pricing over the phone, was able to get in and out in no time even on a Friday night.
Brandon was great. Car is great. Everything was great. Will gladly drive out of my way in the future to use them.
December 2025
Great experience! I’ve used Jose before and will definitely be coming back again. Highly recommend!