-
February 2024 by Janet Hoffman
Went in for an estimate and was struggling with insurance! Bill was so patient and kind. Very helpful with his communication and how to get started. Estimate prices were great (cheaper than the dealership), and service/repair time was quick! I definitely would take my car here again and recommend Castens to others
-
November 2023 by Robert Searcy
I have had my truck repaired at the body shop two times now and have not been let down gotten the truck back when I was supposed to and their attention for detail is outstanding the staff was all friendly and I would highly recommend the shop to anyone
-
September 2023 by Jeff Lullo
I had the front fender repaired on my 2020 Honda CR-V by Casten Auto Body Shop In Wauconda, IL. Matt (owner) and Stephanie (office) treated me like family. My car looked like brand new and was spotlessly clean inside and out. I highly recommend using Casten Auto Body Shop in Wauconda for all of your body shop needs!Service: Body & Trim
-
May 2023 by Kathy Priest
We've had several repairs here. Usually with big body work to just a quarter panel needing a paint job. They treated the smalls just like the big ones. They have a clean shop. Great communication. 2 locations. We really appreciate their attention to detail and the end product results are beautiful
-
April 2023 by Junaid Khan
Very nice guys and did a great job. The left side of the bumper wasn’t out on correctly on our Sequoia, called them up and within 10 minutes got it fixed. Highly recommend their services!!Service: Body & Trim
-
February 2023 by Abel Alfaro
Bill was awesome. He was so helpful and very professional.
-
October 2022 by Marc R
Working with Jeff was a pleasure. Customer service is 110%* Great body work* Updates by phone and emails* Repair was extended only due to getting Honda parts* Customer Care loaner was extendedI highly recommend using Casten Body Shop!Services: Painting
-
October 2022 by Sani P
Highly recommend this place!! From start to finish they did an amazing job! Bill communicated each step and the repairs were done perfectly! And fast!!! Thank you!Services: Painting
-
September 2022 by Marc R.
Working with Jeff Remick was a pleasure! Excellent customer service. My SUV was hit by a crazy Deer who decided to cross the road while I was doing 50 mph. I brought my SUV to Casten who came up with an estimate and would work with AAA my auto insurance. I got email updates as well as calls since Honda parts have been an issue due to logistic channel. Parts came in and Casten jumped on it and completed the repair quickly. Also Casten provided a complimentary Car while my vehicle was being repaired. I highly recommend working with Casten Body Shop, as this is my 3rd repair.
-
August 2022 by Anna Flemming
Excellent!! I cannot thank Casten body shop enough for their help. I recently used them on a whim after seeing their send in a photo estimate sign. My car had been side swiped and had multiple scratches. I sent in the photos using their very user friendly online option, all I had to do was take photos of the damage and send it in, super easy and helpful. In the notes I stated that I didn't care much about any dents or anything I just wanted the scratches off and to see if anything actually needed fixing. Mike responded back within five minutes. He told me we could replace the panels if I wanted and quoted me a price but said that if I wasn't concerned, they were happy to just buff out the scratches and put a little paint on for me. I really appreciate his honesty, I know nothing about cars and he could have easily pretended replacing panels was essential and made a quick sale but chose instead to act with integrity. He stated I was welcome to come by anytime. I went in that day and was immediately helped by Ruth who was very kind and efficient. She got Branden to help me and he was able to remove all the marks and place some paint on the scratches. I'm so grateful for everyone's help and honesty. Thank you all so much for looking after my car and helping me out. I absolutely will use Casten again if I ever need anything. You guys made my day.Service: Painting
-
August 2022 by Susan Eccles
OUTSTANDING experience from start to finish! I hit a deer and had damage to the entire driver's side of my truck. Bill at Casten's in Wauconda handled everything - beginning with a fair and detailed estimate. Then, set up a date that was convenient for me. He dealt with the insurance company. He called and emailed to keep me updated with the progress. My truck was ready sooner than I expected, and looked better than brand new! The repairs were done right the first time, and it was spotless both inside and out. The expert repairs and Bill's amazing customer service make Casten's the only place I would ever have body work done!Services: Body & Trim
-
August 2022 by scott Ritchey
They don't want to do any real bodywork. Only insurance crash work or maybe wrapping something. 2 times I took stuff over there they said they don't have time for "projects " like I am some charity case that isn't going to be paying for the work done ! This is not even excitable! There will not be a 3rd time ! These are the times when I am glad I am a high level reviewer on Google so my 13000000 followers can see also ! Good luck with that!
-
February 2022 by Dave Lauritsen
Great body shop, not the cheapest one around but they do great work
-
January 2022 by Tyler S
Top notch, These guys are amazing. I wouldn’t go to any other place, They do some phenomenal work! This is the second time I’ve used them for repairs on my cars. My car was flawless once again, once they were finished. Kept me updated throughout the entire process and went above and beyond making sure it was exactly how it should be. Very highly recommended.
-
October 2021 by Norma OToole
I'm extremely satisfied with the repairs performed on my car. The charge was as estimated and were completed in one day and very reasonable. Should I need body shop repairs in the future I would not hesitate to return to this business.Service: Body & Trim
