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March 2024 by Roberto Avalos
I am very disappointed with the recent service provided to me and my wife. I am a long time client who dealt with Jorge. Jorge was a very personable teller and it seemed as if he knew every single one of his customer's name. He was a valuable asset to myself and many family members of mine. I was helped by Jorge with great comfort and don't feel it is right to bank with tellers who truly don't explain to you the things as it should be. I would hesitate to return here as it seems to me like their staff is miserable and just want to get you out the door quick so they can do whatever it is that they where doing.
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February 2024 by Lesly Ruiz
a couple days ago I went in for an issue I was having with my account and asked for Jorge as I always do to then find out he no longer works there. I am super upset because none of the other bankers are helpful and understanding as he was to me, my family, and especially the Latino community. I’m afraid I’ll be calling customer service more than to go into this fifth third for help.
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August 2023 by Peter Riniker
Friendly tellers and immediate support
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July 2023 by Someone See
Tom Plonowski and the entire staff at the Wauconda, il branch did an outstanding job, they were efficient, well trained and actually answer phones LIVE everytime with care and follow up. In addition they by far had the best savings rates, highly recommend as true customer service is so hard to find, but so appreciated! Thanks again, Mike from ING is good apparel.
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May 2023 by Brad Billings
Jorge Perez is probably the most knowledgeable and helpful banker I've ever dealt with.Thank you Jorge.
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January 2023 by jinxed_Rx8
New location is Garbage and the ATM constantly is not doing withdrawals at the new location
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October 2022 by Tina Lane
Tom \u0026 Frank were amazing and went above and beyond to help me. I had a death in the family and they took the time to actually help me and called me to let me know that they completed the final steps today. I would recomend these two guys for anything. If you need anything on the personal banker side these two are the best I have met my entire life. Thank you for making it so smooth in these times that are so hard for me.
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August 2022 by Juliet Hartell
Everyone is very nice
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July 2021 by S & M
Very friendly staff and tellers . Very helpful with paying Lake County Taxes and no B.S like other banks in the area. I will be considering transferring other bank accounts i have to Fifth Third and do business with them.
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February 2021 by Alexander Sweeney
Friendly staff, quick and easy. Charlie was great.
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November 2020 by The North Fence
Best customer service
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September 2019 by Jim S.
This is probably the worst bank in lake county. They ignore you and try to look busy as you sit for up to an hour waiting. The interior of the bank is like walking into 1975. Plenty of other Banks in the area don't waste your time with this dump or crappy service. Even the manager doesn't give a s---.
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August 2019 by Kit Rosing
I've been meaning to leave my comment for quite some time. I love this bank and the entire staff there. They are friendly, helpful, and always say hello to me and make me feel welcome. They have the best customer service of any bank I have ever dealt with. Any of my friends know that I hate banks but not THIS bank. I would bring my business there for any of my banking needs. This branch of 5/3 is highly recommended. I truly hope this branch stays here in Wauconda forever....and the staff, too.
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February 2018 by Senor Carlitos
Been going to this bank for the past two to three years now.....all I can say is that the staff is friendly and welcoming!!! This is still the one of few branches that I would consider to be a full service office, coin machine, Western Union, safe box etc.... highly recommended!!!
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January 2017 by Netta Schleden
I have banked at a lot of different banks through the years however this bank goes the extra mile in customer service.
