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January 2025 by Robert Cruz
Beware of doing business here, the employees are horrible in providing help. We added my mom’s ATT home internet to get a discount and apparently the guy that helped us out made sure it was all right and later I come to find out that he never changed the primary info so we never got the discount. I come in today and the rude lady with tattoos tells me that they can’t change once it was set and that I had to open up a whole new contract (even tho I added 3 lines that day) for us to have that discount. I then ask her if there’s a way to know what employee was the one that did all that and she said they can’t. She gives you dry cut answers because she only tries to cover up mistakes from her and her coworkers. They only care about their commission and not actually being helpful. Worst mistake bringing more lines here. They just sit acting dumb.
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December 2024 by Devin
Employees was literally just sitting on phones at table when walked in and acting like no one wanted to take me and my wife in the last hour before closing. I understand that it was a hour but had been Thanksgiving shopping last few days and running around and set a gap just to be told I couldn't upgrade and not even add extra line or anything. WILL NOT GO BACK TO THIS LOCATION. DIDN'T EVEN FEEL WELCOME IN STORE. I WENT INTO STORE 11/26/24 AT 7:00PM FOUNTAIN SQUARE LOCATION IN WAUKEGAN ILLINOIS. DONT RECOMMEND.
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June 2024 by Elizabet Pedrazas
Thank you ! ?
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June 2024 by Johanna Rosas
Issac and Michael were very helpful and knowledgeable. Issac took his time helping me setup my phone and answering any questions I might’ve had. I highly recommend you visit the Waukegan AT&T store
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June 2024 by Bill Hart
Nice interaction and problem solved while I waited. Thanks.
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May 2024 by Santiago Guerrero
Added a new line and switched over from tmobile. Luis made the transition super easy, even had some trouble porting information from one phone to another and was able to call him and get it all worked out. Luis is a great representative for att and he deserves a raise. Will definitely use this store in particular for future services and purchases. 10/10 will recommend to friends and family. Thank you Luis!
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May 2024 by dou Simp
I received great service.
Liz was great.
I came in for an issue with my sim and she knew exactly what to do.
Thank you!
Kudos to Liz.
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May 2024 by Susanne Olavere
Very satisfied with Liz Mesa. She was very professional and friendly. She gave us a good deal.
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April 2024 by Eva Baldwin
The Waukegan area is the best always willing to help so polite and great attitude love them dearly
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April 2024 by Mario Moreno
Great service, knowledgeable sales rep. Friendly and profesional.
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April 2024 by Brandy Salgado
Customer service was GREAT. The store rep Danny was very attentive and answered all my questions adequately. I was in and out in no time. Definitely will be going back to that location if I ever need help with anything else.
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March 2024 by Jason Castro
Friendly and great people who help me with getting a new phone.
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January 2024 by Latisha Grier
AT&T in Waukegan is such a great place! They are kind, friendly, & professional!! I was helped by Michael who made sure I got everything I wanted! Luis was there and super kind & helpful as well! Thank you guys so much!!!
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January 2024 by Brayan Zagal
Yovani is hands down the best sales associate I've ever encountered! From the moment I walked into the store, he greeted me with a warm smile and made me feel instantly comfortable. His professionalism was top-notch, as he patiently listened to all my questions and concerns, providing thorough and knowledgeable answers. Yovani's passion for his job was evident in every interaction. He genuinely cared about finding the perfect solution for me and went the extra mile to ensure I left the store satisfied. I highly recommend Yovani to anyone in need of exceptional service at AT&T. He's a true gem!??
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January 2024 by Cristina Arizmendi
I can’t express enough what great customer service I received at this location! I’m so happy to have switched over to at&t.. quite honestly all thanks to Michael! Super informative!
