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January 2024 by Latisha Grier
AT&T in Waukegan is such a great place! They are kind, friendly, & professional!! I was helped by Michael who made sure I got everything I wanted! Luis was there and super kind & helpful as well! Thank you guys so much!!!
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January 2024 by Brayan Zagal
Yovani is hands down the best sales associate I've ever encountered! From the moment I walked into the store, he greeted me with a warm smile and made me feel instantly comfortable. His professionalism was top-notch, as he patiently listened to all my questions and concerns, providing thorough and knowledgeable answers. Yovani's passion for his job was evident in every interaction. He genuinely cared about finding the perfect solution for me and went the extra mile to ensure I left the store satisfied. I highly recommend Yovani to anyone in need of exceptional service at AT&T. He's a true gem!??
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January 2024 by Cristina Arizmendi
I can’t express enough what great customer service I received at this location! I’m so happy to have switched over to at&t.. quite honestly all thanks to Michael! Super informative!
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January 2024 by Sakira Lio
Juan good for service I’ be back
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November 2023 by Brent Franck
Micheal was very helpful. He took care of my upgrade and sorted out a problem. He made the visit very easy.
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November 2023 by elizabeth vega
Michael Rosales was an absolute pleasure to work with. I came in with the intent of canceling my lines and after speaking with Michael he informed me on how much I was actually saving that I decided to add an additional line. He also informed me about the internet service and how much I would be saving by switching over as well. I'm happy to say I walked out with an additional line and a new internet service. He was patient, informative and overall an amazing help. I was very impressed on his professionalism and willingness to help in any way he could. I had an overall great experience and look forward to many more years with AT&T. Thank you
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November 2023 by Danjelie Parba-Inoc
Very nice and happy costumer here because the agent was accommodating me so well. Keep it up, AT&T.
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September 2023 by J “Jackson” D
Great experience right from the start, Liz greeted me at the door, listened to my questions regarding an upgrade She gave me the info I needed to make the best decision for my needs! It was a pleasure working with Liz. I wish more associates were as tentative and considerate as her! Thank you for making my experience a great one!
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September 2023 by janette m
Anyone going to this location? Please be careful! I cannot remember the guy who helped me. He was very nice and professional whole interaction was great. And I wanted to wait and see what my new bill would be and make sure everything was OK before I did a review. Originally my review was going to be a glowing review. The guy was helpful and wonderful. Now I find out that on my phone that I upgraded he added it an upgrade it anytime you want for six dollars a month even though I said I didn’t want it and I signed a piece of paper that he never gave me a copy. On top of that I’m getting double charged and none of my discounts for my trade-in has been applied to my account and I was not emailed all the paperwork like he said he was going to be. So now we are day two of being on the phone with AT&T customer service trying to figure out what they did. At this point honestly, we have a business line with them and once our contract is up, will probably change because this behavior is god-awful. I know that the sales people are pressured into making their quotas, and they got to have their add-ons and everything like that, but this was highly unprofessional and shady. At this point, there’s a few other companies that offer to buy out our plan with AT&T for us to switch to them. Please be careful in going to this location! I usually go to the one in Gurnee never have had this kind of problem. I went to the one here in Waukegan because it’s closer to where I live.
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August 2023 by Cris Lopez
Good service everyone who was working at this store helped me out and was very kind .Luis was a very professional helpful store manager .
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July 2023 by Austin
The workers were very helpful and extremely easy to work with. Made transferring and setting up new phones quick and simple.
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July 2023 by Brooke Ruhl
EDD was fantastic, great customer service. Helped make sure I made the right choice for me for the new phone
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June 2023 by Felicia B
I went into this At&t store, needing help with my new phone set up and some questions. Luis the manager was wonderful at answering my questions and helping me with my phone. He went above and beyond to help me. Thank you so much
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June 2023 by Dallas Scoggin
Ed is a great team member! So nice and got everything I need done fast great store!
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May 2023 by Levi Mccurn
I worked with Ed today to transfer my line from Verizon over to AT&T. He made the whole process smooth, enjoyable, and stress free. He explained everything thoroughly and made sure I got the best bang for my buck. Also, got me a great bundle to protect my new device. 10/10 would recommend. Ed is the man.
