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July 2022 by Ariana M.
I can say that my experience in this store is a hit or miss because there are times that my experience is good and there are also times that it is not. The store carries a ton of stuff and everything that I could ever want and need, from groceries to clothes, home goods, etc. The store is also spacious enough and it has a nice layout where everything is easy to find. I wanted to start with their groceries. Their grocery products are great. There are a variety of choices. The products are also fresh and the quality is good. However, the stocks are not maintained. There are times when specific items are out of stock, which is very disappointing, especially when they are products that I desperately need. That is one of the problems I faced in this store. Other products are well-stocked, but there have been times when I couldn't find what I was looking for because it was already out of stock. Meanwhile, I do not have any problems with the bread the store carries because they have all the particular brands I wanted and I could think of. I also think that they have all the great brands. Prices are fair and reasonable here. They do not go higher and if they do, they only have a few differences, which is great and also the reason why I like this store. Their prices are reasonable, and they usually have lower prices than any other store. Service here is pretty nice too. The staff are friendly and helpful. They are always attentive whenever I want to ask something or anything, and they are always glad to help.
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May 2022 by Abcde A.
First off I placed an order for shipping. The order was changed to delivery from store. Next the driver Gabriel went to deliver my order which I sent to my PO Box for secure reasons as I would be unavailable. Then Gabriel gets to my PO Box location after hours and for some random reason leaves my items in an unknown location and has the nerve to take a picture that does not include the surrounding area. I had to ca the store 10 plus times and have the phone answered by some young female who answers a company phone "hello". This location can't get any more u professions. I speak to manager Sam who literally hung up on me after I explained the issue then I call back to the hello phone greeter. Some people just don't need a job because their people skills are at zero. Why would you leave items at a u known location with a picture of only a bag? Gabriel needs to be fired as does the "hello" phone greeter as does manager Sam. I'll send a complaint to corporate on this store as well.
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April 2022 by Charity P.
Two major problems at the store. First one is their credit card machine doesn't work. I confirm this afterwards by calling my bank and my bank told me that there's nothing wrong with my account. I was told by the manager that it's my card that is the problem. that was fun. the cashier asked me if I wanted to use the ATM on my $30 purchase. Um, am i mistaken that this is l walmart? I assume they could handle a visa debit card purchase. Secondly I spent the $11 on a box of chocolates for my mothers birthday and when I got home I realize that someone had eaten half the box. I called the store and the store said that I would have to come back to receive my $11 back. That is not worth my time or my gas to do that. Do better Walmart.
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May 2021 by Will W.
Hello!.. I have given all stars today!.. because me and my woman likes to self checkout!.. and we don't have to worry about a cashier.. anyway Walmarts good.. but it also has it's ups and downs!..
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April 2021 by Lori T.
Things have VASTLY improved at the Waukegan Fountain Square Walmart! First, I could walk in the aisles. Things were mostly clean. Second, prices were clearly marked. Still- Not as well stocked as the Kenosha store, certainly not as friendly as Johnsburg.
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April 2021 by Anna B.
I would not shop here if my life depended on it. Not to mention the staff here racially profiles people who have done nothing wrong. Do not shop here.
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July 2020 by Brian O.
This walmart is really sketchy that they even have police cameras out in the parking lot and why is there a cop in there at the door like what the hell. Im I even safe there or not.
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April 2020 by Joie P.
Very unhappy that this Walmart is no longer offering PURELL WIPES to the customers upon entering the store. When I brought this to the attention of the store manager On 4/20/20 he kindly went to their supply room and opened a large package of Purell wipes and put them in their dispenser. Today 4/22/20 when I asked Amy the store supervisor where the Purell wipes were she informed me that CORPORATE said the wipes were no offered because they spray the carts down. I complained that both should be offered and she stated that I could bring my own in. Really? Walmart already has the reputation for not caring for their employees that well so I guess that's drifted down to the customers:(
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February 2020 by Matt M.
40 registers and 2 people working. This place is absolute trash. Tear the whole place down and put the casino here. Keep Sundance. I meant -10 stars but yelp only let me do 1.
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February 2020 by Michael S.
F****** suck closed at 1 am came in more than 30 minutes didn't let me grab some eggs
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January 2020 by sharetha h.
This Walmart is one of many worse the store manager don't care all the way down to the employees they're rude and customer service is horrible. They never have fresh produce and their stock team has the merchandise all over the place were you can't shop for what you need without having to step over or move the stack cart over. I used to be in merchandising and even in a over night store that had customers shopping we had respect enough to have room for the shoppers; also to have meetings for the team before each shift this place just don't care about anything but a CHECK!
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December 2019 by Dan M.
SCAM. FRAUD. BEWARE! have you bought gift cards from this location? did they TAX you? this is FRAUD - just left this wal-mart that attempted this on me.
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August 2019 by Sara W.
Pulling in was nice with no cars but there was a police camera system, should I be worried? I go inside and it's kind of laid out like our normal Walmart except I can't find what I want, which was bug spray I came across 3 women workers and asked them where bug spray was. Thenlady looked at me as if she didn't understand me. So i said mosquitoe spray, she tells me sporting goods. I said really I need to go all the way back to sporting goods? And another lady steps in and asks so I say I need to go to sporting goods for mosquitoe spray, she is shake her head, and I said for bug spray and motion to put it on my arms. Then she says something pointing the opposite direction. And I said 3 times I was sorry, I didn't understand and repeated what i thought she said. Finally figured it out and went over to the chemical section in grocery, as she called it. Went to cleaning supplies and asked someone there, again couldn't understand what he said but I can follow a finger, it was by the bug killer spray for your home and mice traps. Then in looking i grab the one outta of the box that was $.98 I think perfect I don't need a lot just for a few days. Grab the person I'm with who is getting water for our trip, which the water was labeled $2.12. Go to checkout and both thise items were priced higher than what the shelf said, just too tired to argue or wait for them to look at it plus not having great luck talking to the people in the store as their English isn't perfect, I just pay. Then we have issues with the credit card machine which after multiple tries the girls help that works there telling me there is something wrong with our chip though the swipe didn't work either, plus ibused it before and after going to this store . Ww just used a different card, which would tell me they don't take American Express, seriously? There was no sign saying what payments they take but really? Anyway just is this is a Walmart so how much can you expect.