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February 2024 by Julia Gash
Wonderful place except for the receptionists that work up front they treat people like the ground they walk on & will pick an argument with clients , then tell management the clients started it all .
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September 2023 by Sharon Leibnitz
I applied for rent assistance with a 5 day notice July 20th I understand I was told fund's are low however when I sent an email a week or so ago I was told my application HASN'T EVEN been looked at. This is tragic because the people who REALLY need help they can't get it or get put off. This is a 5 day notice you have to respond within the 5 days or eviction proceedings will start. How is this NOT A PIORITY?
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August 2023 by Nirvana
The first time I apply for energy assistance at this place the lady that help me was nice and help me with $ 1000 for my gas bill! The second time they were rude and even though my income was even lower and big proof of been lower of the poverty level for a single senior living alone! They only award me $700.00 and if they didn’t ask me to give some blood to prove I was in need was because they couldn’t !! I think the nice lady that help me first is not there anymore! The ones who are there right now are not help at all, they are rude don’t think they want to bother at all on helping with anything they do not answer the phone and is they do they sound annoyed ! Ladies or whatever staff there, is not ur money you are helping with, have a little compassion, we go there because we have falling on situations that we are obligated to find help, is not because we want to! Believe me nobody wants to be begging to be help when we do not have the money or we are sick old homeless etc etc, I hope any of you ever be in the other side, with no job no home or family that we requieres to beg for help to survive .. be understanding empathetic and feel good to be the ones assign to help people like me who are in disgrace for whatever reason !! If you don’t like this kind of job find something else but do not make it harder for the ones like me that have to beg for help do to hard situations that we didn’t ask to be in …
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July 2023 by Ashley Carolina
Nice person
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April 2023 by Bradley A Bonato
Love the fact that They Financially Assist with Utilities to those with Lower Incomes... ???✔️
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April 2023 by Pam Rosenthal
Very rude people Kartlyn who I dealt with twice. I don’t understand what affordability living is. I paid1300 for rent. And Millie should leave her job I was declared legally blind during covid and lost my ailmony. I also lost my son to heroin and with that depression and downtown my personal training lisecenc which I can’t take over became of my blindness. There was no warmth help or housing. Why do they bother to stay open. Calling the better business bureau.
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March 2023 by Jesús Gregorio Santiago Salas
On June 3, 2022, in the morning, I went to the offices of the "Community Action Partnership of Lake County", since there was some force majeure that made me ask for help, and in doing so I did so at the suggestion of 211. I really admire, value and respect this philosophy of a helping hand and support to those who need it. But it is unfortunate that in these offices they have people who do not have the vocation to serve and are not committed to the philosophy of the organization, since it is very notorious that they are only there for a job and that their bad moments do not know how to differentiate them. of the other people who go there to ask for information or help and that we have nothing to do with their problems. In this my first visit, and then a terrible and rude attention, I was assigned a telephone interview for last Monday, June 6, 2022 at 9:30 am. And good for me, who was looking for information and help, that bad moment didn't go any further, a bad moment with a person I don't know and who, most likely, I would never see again. But the call came for the telephone interview, and again he answered me in a very impolite manner. And it is here that I ask myself, is it that what we go to your office to ask for information and/or help do we have to put up with this mistreatment? Is it that perhaps the costs of the help that your organization gives, is from the money people?, since that is the only way to justify the rudeness that these people behave with the public, but the most unfortunate thing is that it is ladies who cause these situations, ladies who forget that they are there to attend to the public that asks for information and aid.Jesus G. Santiago===============================On June 3, 2022, in the morning I went to the offices of “Community Action Partnership of Lake County”, since there is something of force majeure that makes me ask for help, and when I did so I did so at the suggestion of 211. I really admire, value and respect this philosophy of a helping hand and support for those in need. But it is unfortunate that these offices have people who do not have the vocation to serve and are not committed to the philosophy of the organization, since it is very obvious that they are only there for a job and that they do not know how to differentiate their bad moments. of the other people who go there to ask for information or help and who have nothing to do with their problems. In this my first visit, and then terrible and rude attention, I was assigned a telephone interview for last Monday, June 6, 2022 at 9:30am. And well for me, who was looking for information and help, that bad moment didn't go any further than that, a bad moment with a person I don't know and that I would most likely never see again. But the call came for the telephone interview, and again he answered me in a very rude manner. And here I wonder: Is it that those of us who go to your office to ask for information and/or help have to put up with this mistreatment? Is it that the costs of the help that your organization gives come from their money? people?, since this is the only way to justify the rudeness that these people behave towards the public, but the most unfortunate thing is that it is ladies who cause these situations, ladies who forget that they are there to serve the public who ask for information and aid.Jesus G. Santiago
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March 2023 by Laura Kayler (Laura Elizabeth)
Extremely helpful and kind people
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March 2023 by Selena Rodriguez
Jeanette was very disrespectful. I don’t understand why you would work in a place where you need to help people if you will have an attitude answering the phone. Really doesn’t make sense
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March 2023 by Michael Lierman
Poor communication. Waited for appt no one called. First said they called and I got date confused. Then noticed they were looking up wrong person. But then they said they called today. I had no missed or block calls. Very fishy and now have to wait 2 months again for another call. Poor Customer Service with being rude and trying to get you off the call over answering questions.
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March 2023 by Lamarion tucker
When I call they always sound like they laying in bed. They always have attitudes very unprofessional.
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March 2023 by Veronica Garner
Never called me back
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March 2023 by Marcela Cobian
Experience was negative. Very unprofessional and they did not help. They don’t call clients back and then claim they did and deny assistance.
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March 2022 by Jazmin Cardoza
Such a huge help within apartment communities needing help
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March 2022 by Fahtima Abdul Fattah
No return calls when you are in need.
