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March 2024 by Pedro Medina
How are u going to tell me one thing but then back track and say u can’t do it. “I’ve been working here for 3 years” clearly u still have more to learn. I just opened an account about a month ago and now I’m looking to cancel. What’s the point of having a bank account that they won’t let u use ur money
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March 2024 by Johnathan Cole
This may be the worst bank I’ve ever come across..they never answer the phone..they have u wait for over 20 minutes when your there..they are not friendly at all
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February 2024 by Let Me
First and last visit today. Horrible customer service, rude employees. They need training!
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June 2023 by Adrianna Harding
Absolute WORST bank to ever deal with. You will never get a phone call back so don't bother even calling them. They are less than helpful and everyone that works there is extremely rude.
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April 2023 by S V
This is one the WORST bank with "HORRIBLE" customer service. If I could give this place a minus star , I would. The tellers will not go out their way to help you. (For a Customer) Teller "Alberto" is very ARROGANT and RUDE. I asked for change for specific denomination, and told me "We don't have it". That's not how you treat your customers.This is supposed to be a bank. They belittle you for no reason. They don't acknowledge you when you walk in. I don't feel welcome or valued. They look like they don't want to be there. There's better banks out, unfortunately this place is not one of them. Save yourself the trouble and open your account elsewhere.
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January 2023 by V
Horrible customer service. Don’t recommend opening a bank account here. Save yourself the trouble.
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January 2023 by Snow
Quick, get straight to the point, and have spanish speakers, and devices work
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January 2023 by Its me Jessica
Horrible customer service. Don’t recommend opening a bank account here. Save yourself the trouble.
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August 2022 by Jeanna Gaines
Terrible customer service when you come in it’s always a wait
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August 2022 by AMOUNG US
Yesterday (11/1/2021) I went in to try to get a STATE letter notarized, the notarized refuse to help, due too last names that were switched on paper but were both on my ID, I also had paperwork proving last names and date of birth but we didn't get to that because she denied ryt away with any questions. So I went to the NORTH CHICAGO public library which the notarizer there (by the way really nice lady) took a look at all my paperwork which she said ("all prove is here"). I'm really glad I got help after all. But disappointed thinking were my girfreinds banks can help?♂️.
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July 2022 by Sergio Juarez
Employees and managers in this location give the worst service they are not there to help please don't come to this location if is possible open account in different bank
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February 2022 by Courtney Bajek
This bank is by far the absolute WORST.
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December 2021 by Ginger Brad Pitt
Very slow and not kind
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November 2021 by Helen Luu
I currently go to school 3 hours and want to call Fifth Third to ask some questions about my account. However, this establishment never answers their phone regardless of what time I call.
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November 2021 by Springfield User
Yesterday (11/1/2021) I went in to try to get a STATE letter notarized, the notarized refuse to help, due too last names that were switched on paper but were both on my ID, I also had paperwork proving last names and date of birth but we didn't get to that because she denied ryt away with any questions. So I went to the NORTH CHICAGO public library which the notarizer there (by the way really nice lady) took a look at all my paperwork which she said ("all prove is here"). I'm really glad I got help after all. But disappointed thinking were my girfreinds banks can help?♂️.