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February 2024 by MJC
PLEASE AVOID DOING BUSINESS WITH THIS LOCATION!! PLEASE AVOID DOING BUSINESS WITH THIS LOCATION!!Go spend your money in a small business (and we have a few in the area) that would appreciate your business and wouldn't screw their customers! I will also make a report to Better Business Bureau regarding this store for not honoring their Warranty.Back Story : I was here to get an alignment in 2019. They damaged one of my wheels so the store manager, at the time, to make things right, compensated me a "Lifetime Wheel Alignment Service". Went back there in 2021 to get another alignment with no issues. The Store Manager, at that time, honored my documents and everything was good.(as of Jan. 2024)The new Store Manager, Mike Halgren, DENIES my lifetime wheel alignment warranty and even after explaining my situation and presenting him with documents. He DECLINES to honor my Lifetime Warranty. If this person do not know how to honor your warranties, please give this store manager more training or find another person that is more capable of being in that position.(as of Feb. 3, 2024)Store Manager, Mike, called me but was still going around in circles with this person. He still insist that I do not have any warranty and doesn't suggest anything to make things "right." He said that he will close the case (even without resolving it) He mentioned that I should purchase a lifetime wheel alignment warranty since they have occasional "sale" prices for it. He also mentioned that I should've asked for "proof" that I have the warranty before leaving the store. I included in my email that this person should never contact me again.(Please see attached photos)
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January 2024 by Mattie Hargress
It was a great experience and was very pleased. Great service ? ? ?
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January 2024 by Jill Johnson
Very efficient and friendly service. Your waiting area desperately needs a vending machine!
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January 2024 by Road Dreamer
I do not recommend going here. I bought 4 tires from them and wanted to change it. I waited 3.5 hours and they did not change the tires because they could not unscrew one bolt on the wheel. Professionals ???But that's not all, I took the tires and wanted to change them at another service and it turned out that I don't have brakes. I called the police and I'm waiting Waukegan police more than hour ? Excellent service
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January 2024 by william crenshaw
Great sevice go my on and out with a new tire in 2 hours or less. Provided great details on the issues.
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January 2024 by Gilberto Cisneros
I came in for a wheel bearing replacement. I had taken my truck to car-x for the same repair; however to my surprise I came to find out car-x never completed the repair and left numerous tool marks showing the mess they left. Gamaliel, the tech assigned to my car, went above and beyond to show me exactly what the other shop did. This experience has made me a loyal PepBoys customer for life. The manager was helpful and knocked a bit off the bill, to alleviate the headache of the situation. You guys rock! Thanks, again!
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January 2024 by Mariusz Gil
Great team and service.
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January 2024 by Accounts Payable Secretary
time and customer service was good
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January 2024 by dede rottman
Great service!
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January 2024 by Frank Fusco
Mike is awesome with his customers service skills.
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December 2023 by Alex F.
Will NEVER be coming back for servicing. 2 out of the 4 times I've came (with set appointments) they've told me they can't service me. I've wasted time, and gas for below par quality of service. I came trying to get a oil change and even with an appointment she said they can't get me in. Not work the value of spending your time to come. I have a 3 month old daughter and had to make arrangements for her just for them to cancel when I walk in the door. Totally unreasonable.
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December 2023 by Matthew G.
If you're looking to save both your money and time, I strongly advise against choosing this PB location. Despite having an 8:00 pm appointment, I didn't receive my inspection results until 10:00 am the next day. Adding to the frustration, the customer service experience was quite subpar. Mike, the person in charge, was supposed to inform me when my quote was ready, but unfortunately, he didn't. Trying to get information felt like a bit of a challenge, and I sensed some tension, as if he thought I was bothering him. To make matters worse, when I finally got my quote, the prices were shockingly high for the minimal service needed. If you're in search of a reliable place to get your car serviced, I strongly recommend looking elsewhere
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December 2023 by Jaime Ortiz
Great service, highly recommended
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December 2023 by dock cannon
Good work, but takes to long to complete easy repairs.
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December 2023 by TheCozyCasual
Came in for a flat tire repair. Good service and good price.
