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January 2024 by Jennifer Celis
ATM machines inside lobby but unable to access them? Then why are they there? Outdoor ATM is always busy so it seems like they don’t think things through to ensure transactions are smooth.
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January 2024 by alberto feliciano
Very bad, always closed the window.
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May 2023 by Brooke Scott
Maria was amazing with helping me set up accounts for my children. She’s very knowledgeable when it comes to her job and the business of banking, I love how she gave my son a short financial literacy course in such a short period of time! She was on point and I plan on traveling to meet with her in the near future! Definitely a great branch worth the trip from Zion!Great customer service and very patient schedule with Maria Henriquez!
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July 2022 by MiMi
I haven’t had any issues with this particular branch, but every single Friday, when trying to pay bills the service is always unavailable because of “maintenance!” I will be changing banks as this is very inconvenient. I have been trying to access my account today, for the past few hours.
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July 2022 by Javier Salgado
Great service thanks Servando and Giovani this is the best bank In Waukegan
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April 2022 by Roshell Taylor
I have been treated with respect on all of my business with PNC . They have worked with me step by step through any problems with my account
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August 2021 by Andrew Guifarro
My local branch, and probably my favorite in the area. It’s clean, and everyone inside is professional. Maria is always nice to work with.I just have a checking/savings, their Virtual Wallet. Kinda love it. It’s simple, and I like the money bar. Having an additional “reserve” account is also pretty neat. I originally opened this account when I was at college at UIUC since they have a local branch there, and as I recall, you could use your student ID as a debit card at campus locations. I stuck with them just because their site and app are pretty great, and they offer me what I need.Haven’t had the need to take out loans, but I’m aware they offer that. Sometimes I’ll get calls just to check in which is kinda nice. Sure they’re looking for business, but it’s always a pleasant and personable talk.If I had to criticize PNC as a whole, their ATMs do tweak once in a while. Either slow or no option for cash deposits (which is pretty much exclusively what I use their ATMs for). One time at a different branch in the area, it even ate my money. Was resolved pretty quickly though, and they are improving the ATMs.Anyway, as far as this location, I’m happy this is my local branch!
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January 2020 by Baco industries
Really awesome experience specially manager is super professional great customer service
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November 2019 by Ryan F.
I went here to set up a joint bank account for me and my spouse. We're just starting out and we're waiting on the government to issue him a work permit because we're going through an immigration case and we mentioned he was a student several times to their banker, Maria. The student account isn't supposed to have minimal balances or fees for that, and online statements shouldn't have paper statement fees, but rightfrom the beginning we got whacked with three paper statement fees because PNC sets up a "virtual wallet" that has three accounts that are pointless when all you wanted was a checking. None of them pay interest, making the system pointless except to whack you with extra fees. Then I had some car trouble and went below the $500 minimum that shouldn't apply, so they started whacking me with more fees for not having enough money, even though I discussed this with another banker, Zervando, and he told me we had a student account and it shouldn't be a problem. When I came back in, Maria spoke with us and she informed us that she didn't set it up right, but tried to blame me for puttung myself on as primary even though she knew my spouse is a student and could have just set it up right the first time, and didn't. We had to get the branch manager involved and open a new student qccount, and they claim that they're going to close the old one and waive the early closure fee of $25....we'll see. This bank never answers the phone. It just sits there silent until it hangs up on you, forcing you to drive clear across the city every time you have a question about the account.. It's literally worse than trying to get people at the Chicago DMV to answer the phone. Then you walk in there and it's not even like they're busy. Just a lot of bank employees walking around not doing anything.
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November 2019 by Hector Rivas
By far the WORST EVER PNC location! Horrible customer service! Machines are always breaking and they never want to return the money the machine took that you can prove was taken from their machines malfunctioning!
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September 2019 by jack kramer
Would give 5 stars but you have to ask for a withdrawal slip when you get there.
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July 2019 by Paul Thompson
Nice place, good service, no problems.
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June 2019 by David Munoz
The employees here are really nice and the inside is super calm. The employees know what they are doing. You can create bank accounts, send checks, cash out your coins and much more. I would really recommend this bank.
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March 2019 by Josie M
This is one the best branches that PNC has to offer! I had no appointment, Zervand and the manager Giovanni both assisted me right away. I had an issue with my bank app and they were able to help me fix the situation in less than 30 mins. Nuria Is always friendly when you first walk in and says “heyâ€. Also, Maria has great customer service and goes beyond to help you. I would highly recommend anyone to go to this branch and open up an account. I had it for 4 years as a student and it was very helpful that they have the student account!
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March 2019 by Christian Rivera
Went into the branch because I never received my bank info after opening one online. They said I had to wait so I gladly waited until I couldn't anymore. The bankers are literally sitting with these customers talking about personal life things instead of getting things done on a Friday evening. Sat there with no one coming to help me after 45 minutes wasted I walked out and no one said a word to me. If this is how they treat small business owners I can only imagine how much worse the bank is itself. I'll find another bank...also what is it with only being nice and courteous to Spanish speaking Hispanics????
