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February 2024 by Rachel Klara Chapman
Great Service. Great Products. Helpful Individuals.
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August 2023 by Fonzie Trucking Inc
Been using Dupage water for several years now with positive results.Jeff is a great technician & always does a good job with my system, he always keeps my water running nice.More recently, Joe came out because I had a water leak & we had to shut down our water.He quickly got our water running, he had to re-pipe a pretty large area where my copper pipping was getting really old & deteriorating.I just want to say that Joe did a 5 star job for us. Truly flawless at a fantastic price!
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June 2023 by Katie
They were very helpful when they came to my home and chargeda lot less than the local company everyone uses around my neighborhood. I was happy with their service and knowledge.
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June 2023 by Lindsay Umphred
I have used DuPage Water Conditioning for years and have always been pleased with the exceptional customer service and the very professional manner in which they do business.Great people and even better service!
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June 2023 by Marianne Giovenco
Here is the review. I had a terrible flood last Saturday, and I called Schaumburg Fire Department to assist. They came immediately, found the leak at the water softener, and stated to call DuPage Water Conditioning ASAP to shut off the water softener. DuPage emergency technician told me, "Im busy eating dinner, I can't find a pencil and paper to write your address down, and I would have to load my supplies into his truck which would take time" Since he sounded intoxicated and condescending, I didnt want him at my house. The flood went on until midnight. No apology from DuPage Water. They came and pulled the unit from the house Monday morning. If you want this kind of service, then hire them. They are too trashy for me.
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May 2023 by Robin Larsen
I just received a past due invoice for a contract I never signed or renewed! I tried calling the no on that invoice and it’s been disconnected!I’ve been a customer for years! Always paid on time and the year in full once I received the renewal!I’m ready to have it removed and purchase my own water softener!Bad business!I’m responding to your reply!I’m not giving you private information on this page! Why is your phone no disconnected?I’m trying to contact you over the phone so I can discuss this! What is the correct phone no you can be reached at?
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March 2023 by Jim
DuPage Water installed my system 22 years ago. It has worked flawlessly since. Good people, Quality work & Helpful.
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March 2023 by kris kreuser
Dishonest and overpriced. Purchased a system and they serviced For 15 years. They set up the time for the system to “flush” every 2 days for a 1-2 person household. I discovered that should have been ever 6 days!!! The cost of All the water, electricity and bags of salt WASTED is exponential! Never once did a tech say to reduce the frequency. I discovered this issue after talking with others about salt usage. Also they raised their service call fee now 60%. A ridiculous jump. Don’t trust them with your money. Try Johnson Water instead
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March 2023 by Robin Ackerman
Sadly we are going to have to protest the fees with our credit card after spending thousands on a water treatment system that doesn’t work. Our water smells, is grey and disgusting having little kids bathing in it. This has been months of th telling us to try everything under the sun. It is the system they put in, it isn’t working. We will now have to find another company and who knows how much the next step will be. This is my kids bath water with no bubble bath.
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March 2023 by Ashley Pezza
Have been a customer for the past 13 years with both of my houses. Had then come out for a minor issue which the guy came out to flip a switch and charged me $140. I understand it's a service and when something is being worked on but to flip a switch is completely ridiculous. And on top of that the manager calls and gets huffy with me on the phone. She tells me we came out last year 3 times and only charged you once. Yeah because I actually had an issue and then they came out the second time to test the water, to find out the guy that tested my water quit so they had to come out again. But throw that in my face.
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March 2023 by V T
Called them for a service and they couldn't fix it and charged for the service call.
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March 2023 by Joel Layman
Best company I have ever purchased from. Ken and his crew do a terrific job.
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March 2022 by Robert Woods
Be sure to ask them about their service fee before you schedule a service call. I was charged $139 for a simple 5 minute visual inspection of an out-of-service Dupage branded water softener installed back in 2004 by a previous homeowner which is no longer needed due to what I am told was a change in the source for community water about 5 years ago. The service tech didn't touch a thing. Checked water to confirm the source was providing soft clean water (took 2 minutes and frankly was something I could have done myself). Net result of the 10 minute service call was "nothing to be done here, that will be $139". I was a bit shocked at the amount so I felt compelled to call Dupage Water and ask the management to consider an adjustment. I was told by the receptionist that if the serviceman walks in the home, the fee is automatically $139 PERIOD!.. and that I should have asked what the fee was before the service call. PERIOD! No warm and fuzzy just my fault for not asking and . Yes, I probably should have (shame on me), but was hoping for some sort of fee adjustment due to the fact that nothing was actually serviced. It ended up being more of a consultation fee than a service fee and lasted 10 minutes from start to finish. I guess asking for some flexibility in the cost of the fee due to circumstances was an absurd request by me and certainly asking too much from this company.
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March 2022 by Jason Paul
Highly recommend!! Bob and his team are great people. Kyle came out to my house to fix my issue, he took the time to answer my questions and coach me on how to best care for my system. Thanks for what you do!
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March 2022 by James Hertz
We have had Dupage water conditioning for years, when ever we have an issue they come and take care of it. They usually know what's wrong before they even walk into the house.I would and always do recommend them they are the Best.
