West Chicago Auto Mall provides a good car buying experience with a professional and helpful staff. Customers report that employees bend over backwards to get good deals, work hard, and are prompt without wasting time. The staff is described as nice, pleasant, personable, knowledgeable, funny, and not pushy. They are helpful in guiding customers through the entire process, keeping them well-informed, and using their knowledge to assist in decision-making. Management is also noted for making things right for customers. While the parking lot can be small and get full, staff assists with this. The experience results in customers being very happy with their car and highly recommending the dealership.
