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July 2025 by Dontrell
Went in to cash in a check at 4ish pm and they lady acted lock I forged a signature and also was calling my id fake because it’s from Arizona , it was racially motivated because I’m black
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January 2025 by Adriana Montalvo
Never can s peak with the person only transfer and transfer waste time bad services
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October 2024 by Priscilla Gonzalez
Went to deposit a check in my account and Mrs Patel (teller in the front on the left side) was not only unhelpful but extremely RUDE. Went back the next day to get help for the same thing and another teller assisted me with zero issues. She then proceeded to STARE ME DOWN as I was leaving the building after finally being successfully assisted. Weird vibe and awful customer service from her, definitely not what I expected when visiting this branch.
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July 2024 by Linda Lovelace
Great customer service!
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February 2024 by Linda Johnson
Great customer service
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July 2023 by Kevin
They pick up the phone and hang up immediately.
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July 2023 by Luis Torres
Excelent service
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June 2022 by Glenda Olvera
There is NEVER enough help here. Especially on Fridays! The teller or occasionally 2 tellers are usually very nice, it's just they are SO understaffed.
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April 2022 by Jason Charneia
I STRONGLY recommend choosing another Bank. I thought 5/3rd was bad and switched, these guys take the cake. Three words WORST BANK EVER! Extremely poor customer service, difficult to navigate location, awfully narrow ATM drive through and more fees than I've ever seen. If you try to take money out of a non-US bank ATM and you ask for more than you have, you get a fee for that even (and of course no money comes out, rightfully so, but a fee?). Their other fees are extremely high comparable to other banks and they won't waive fees even when they're questionable or even bank error.
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April 2022 by swapnil patel
I wan to deposit check they hold my some money I told them I give you cashier check because my tax cut on Monday and half money deposit on Thursday they also wan to hold my cashier check .. very bad experience.. I close my account in a week ..
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October 2021 by Igor Pushkar
Terrible place I just tried to withdraw 5k from my us bank business account and they didn’t make it for me because my id from another state that lady from this branch is so unprofessional…
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August 2021 by BOSNIAN
ATM
Please FIX or REPLACE the ATM
It’s constantly OUT OF SERVICE, BROKEN
Worst then McDonalds Ice Cream Machine
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July 2021 by Mockingjay
ATMPlease FIX or REPLACE the ATMIt’s constantly OUT OF SERVICE, BROKENWorst then McDonalds Ice Cream Machine
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March 2021 by Caroline Spiotto
US Bank on Main Street in West Dundee, IL is by far, the WORST bank I have ever dealt with. I visited this branch a couple of weeks ago and the Branch Manager and Vice President, Carolyn Miller was rude, obnoxious, condescending and unprofessional.I visited the West Dundee branch to cash a returned check from my bank in the amount of $318.64 which should have been guaranteed since it was a cashier's check drawn on US Bank.One of the tellers was very accommodating and tried to cash the check for me, but US Bank Internal Affairs said my bank had cashed it.I then met with Carolyn Miller who was at first concerned and helpful. While she was on the phone with the US Bank branch on Randall Road in Elgin, I got my bank on the phone so they could explain to Ms. Miller why they had returned the $318.64 cashier's check to US Bank. Ms. Miller impatiently waved me away and turned her back on me.When she finished her phone call, she told me to get out. When I asked her about reimbursement by US Bank of the returned check, she told me not to make any demands on her. She then ordered me out of the bank.When I got into the parking lot, two officers of the West Dundee Police Department was waiting for me. One of the officers stayed with me while the other officer went into the bank to get Carolyn Miller's side of the story.Thirty minutes later, after waiting in the cold, the officer in the bank returned and told me never to go into another US Bank branch or I would be arrested.Stay away from this bank. They cheat you out of your money.
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January 2021 by Jeannie Nielsen
So this bank allows direct deposit of my fiances checks without him being on the account but Deposit a government check in my boyfriend's name and they say available balance then reversed the deposit putting me in a negative balance for the next week and told me even if I add him they will mail the check back in 5 to 10 days. We need the money now and all they can say is sorry. Time to switch banks. This bank screwed us n screwed ys even harder. Do Not use US Bank
