Kroger

Most Recent Comments

• October 2025 by Megan Ewert
  This is my home store, and I absolutely love it. All of the employees are friendly, the store is always well stocked, and clean. I love the new gas station as well.
• August 2025 by Teddie Colbert
  always liked the selection of meat in the deli
• August 2025 by Jaclyn Kiser
  Clean and friendly service
• June 2025 by Carrie Obrecht
  Love the cashiers and employees here, always friendly and quick to help someone out. Very clean store. The bakery items are always delicious. Good quality store brands available, I actually prefer some Kroger brand over other name brand items. If they don't have what I'm looking for that day, it's usually back in stock within a day or so unless they just cannot get it. They always help any time I have questions or help. My favorite place to shop for groceries between the weekly sales, coupons, and Friday fuel point bonuses I actually save by shopping there.
• March 2025 by Lori Koteles
  Great place for grocery shopping and always friendly employees
• January 2025 by BravePegasus1 Tiffany
  I love shopping here, however, every time they rush to bag my stuff I always end up with 1 or 2 items missing when I get home. And when I call them, it's hard to get someone on the phone every time. This is the 4th time this has happened! Like I said, I love shopping here, but maybe slow down on bagging and have the work area clear of random bags so they don't get confused.
• November 2024 by Jarrett Hines
  I will just get to the point! Why don’t you take the person you’ve hired to watch the self checkout and open a register. I won’t use self check out again.
• September 2024 by Eugenia Gooch
  I just moved here from San Diego, CA and I shop at Ralph. I wanted to let you know I shop at 7:00am in the mornings and I have never meet a crew that you have so early that treat me like family I think they are the best friends I have in West Frankfort. They go out of there way for me.
• July 2024 by Renard R.
  Always check your food's expiration dates. I've bought a lot of food from this store in particular that is out of date. I remembered to check today while shopping and had to put some of the yogurt I was buying back. Why do they sell food that's expired? Bought marshmallows that were 5 months expired from this store one time. Told the employees it was expired. They continued to sell it. Go to Marion Kroger if you can help it, they SEEM to have better standards than Frankfort Kroger at least
• July 2024 by Tina R
  I want to share with you the reason for the low score. I hope by commenting here - this store will implement change (regardless of the larger corporate policy).
  
  I wish I had realized the situation around me sooner. I'm older, and with ADHD, I get stressed during checkout. After the fact, the man left so quickly I could not intervene. I wish I had done it sooner.
  
  Kroger has the buy 5 or more discount, and I get it - on a corporate level, this is to encourage multiple sales. And for you unaware, the buy 5 discount does not mean you need 5 of that one item - but 5 of any items on the buy 5 or more list.
  
  While checking out yesterday, a man approached the self-checkout with a loaf of bread and 2 (1/2 gallons) of milk. The 1/2 gallons were part of the buy 5 or more deal.
  
  He asked the checkout lady to help him get the lower price. She told him she could not and mentioned she had done it for him prior.
  
  I think she missed the picture. It wasn't a man with a cart of groceries who didn't meet the coupon requirements. It was a man with a loaf of bread and more or less, a gallon of milk. Surely she could see the need. The difference of being denied a break on the coupon meant he couldn't buy the milk and bread.
  
  I barely had $10 left to my name, but if I had been able to realize what was happening in front of me sooner, I would have spent my last $10 to get his milk and bread.
  
  I am writing this specifically to the management of Kroger's in West Frankfort. The store does a lot for the local population by regularly marking down food. I know Kroger has a policy to feed the hungry.
  
  I would like to see West Frankfort Kroger management approve their cashiers' to be more flexible on coupon policy when they can see this obvious need, so that they can better feed those who support your store overall. The man may have been struggling that day, but most likely - despite poverty - he regularly spends his grocery money at your location. I know corporate policies can be a guide, but individual stores can be appropriately flexible to help maintain the community that keeps them open.
  
  Thank you.
• June 2024 by J Dub Champions
  Amazing staff very friendly always great deals
• May 2024 by Ronald Burns
  Wood brands good prices, fast &I love it.
• March 2024 by John Chullen
  Great grocery store with deli. The checkout employees are fantastic and they even bag your groceries and place them in the cart for you.
• March 2024 by Melissa Fraley
  Very friendly and helpful staff. And everything that I needed they had. And love their sales. I feel I get more for my money during their sales. Highly recommend!!!!
• February 2024 by Marcia Williams
  Store very clean and shelves very well stocked. Glad to see more checkout lanes open.