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September 2023 by John R.
On September 6 2023 at 4:45PM (relevant for manager work schedule), I went into Mariano's in Westchester IL to pick up a few things. My wife usually does the shopping, as I am visually impaired, but she was out of town.When I arrived at the checkout, there were only two cashiers working, and the lines were very long. This is absurd given the prices this store charges. That fact notwithstanding, I am unable to do self-checkout due to my eye condition. I found an employee and asked her to get me the store manager, which she went to request. Apparently, the store manager at that time could not be bothered with me to resolve my dilemma, so the employee helped me check out. By the time we finished, and corrected the several pricing errors that were not in my favor, the store manager still had no shown up.I will never spend another penny in this store. Apparently, this company does not even want to pay enough people to take the customer's money. Then, the store manager could not be bothered with a visually impaired customer's attempt to pay for the goods when she wouldn't pay anyone else to do so. Not only should the story manager be terminated, but so should the regional manager, as I am certain he/she constrained budgets at the store level to feed his own bonus. Then the store manager has to feed her own bonus, and the overall result is a drastic disbenefit to the customers whose money is funding those bonuses. Additionally, the regional manager apparently has no policies in place requiring store managers to tend to the needs of disabled customers, leaving them free to completely disregard them. Kroger should go back to the states where it came from. Maybe they get away with this type of irresponsibility there, but it will cost them revenues here.
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July 2023 by David S.
DON'T SHOP AT THIS WORTHLESS 2nd Most Expensive Grocery CHAIN (owned by cheapskates Kroger!) NOTE:! A year ago they WERE my favorite foods from all sides of God's green Earth! (What a difference A year makes! All the Good Millennials have moved on--and probably for good reason!--all the utter Nastiest remain!).Just last week I heard a manager openly say, "Where the F***! are those 2 girls!" So! Foul-mouth Miss! This is how you really feel about your underlings! And you say this loud and proud DIS to 2 others on your team! LIVE in front of a long time customer (My family always insisted on certain items over the last 5 years from this chain). So, Today I decided I would see if there was a snow-balls chance in Hell reason that I should continue to patronize the now constantly in decline train-wreck! Called Mariano's! And my Resounding Answer is NO! Or as the the saying goes! NEVER AGAIN!The only thing I found in the whole entire store was the $6.99! Half gallon of freshly squeezed Orange Juice! (To think I used to buy $400 at one time and now I couldn't even break $10! How utterly pathetic of the Chain that was once poisoned to take over Target! (But Kroger lacks the brains, common sense, and simple investments that could propel them above Target! Instead, Mariano's is literally being flushed down the toilet!). So, here's everything that went SOUTH of HEAVEN for Mariano's today! 1) ROTTEN FOOD! I was stunned! Every one of the reduced packages of cherry tomatoes was rotten! (See pictures below!). Up to this point every thing on the reduced fruit and vegetable end cap was just a little old or bruised! But not rotten! The last thing I wanted to do was eat something rotten and get sick! 2) The continued overuse and deception of supposedly lower prices with the use of DIGITAL COUPONS! (No employee has ever taken the time to register me for DIGITAL COUPONS!). And even with them MARIANO's is still twice as expensive on black cherries as the Mexican Fruit Market! (See pictures below)! 3). Once again I use self-checkout! There are 6 bays! And all the employees are busy talking with each other instead of potentially acting proactively to help customers! (See pictures of the bays without an employee in sight!). (Too bad the best millennial, and Mariano's employee they ever had! A fine Hispanic woman! She helped me a record 6 times at the self-checkout! Without my even asking! Then I found out how dedicated to family that she truly was! She left for Mexico to take care of her ailing grandmother! God if I could give her $100 tip I would! I hope she becomes a nurse! She deserves to make $80K! But those days are gone! Now they are down the tubes!
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July 2023 by Patrick H.
Basically we all work here now. Except your coworkers ignore you. We're one management regime change away from being tasked with stocking the shelves.Will be submitting an invoice for services rendered moving forward.
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July 2023 by agent a.
Front manager was unhelpful and attitude was disgusting, soul reason I will never return! Hope you find a job that doesn't deal with people!
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March 2023 by Patricia H.
No one was working the registers. All self service. The 90 year old lady next to me was getting dizzy trying to check out her own groceries. I complained to the manager and she said the one register employee must be in the bathroom. I will not go back here. Service and employees were horrible .
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January 2023 by V S
I used to love the pharmacy team. All of the associates were very helpful and knowledgeable. Unfortunately the new members. Do not have any patience whatsoever. The answer with attitud and zero interest to help the patients that they served. Not much customer service. What a shame.
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January 2023 by George J.
So this has been my go to grocery store since opening. Has always had friendly staff, great product selection and cleanliness. Seems like their standards have changed and all of the above has changed. I understand there's some issues with supply chain and finding people that actually want to work but it seems like some of the decisions being made at the corporate level are solely based on profits not customer experience/expectations. Having zero cashier's open at 9am on a Monday is completely unacceptable. 3 people standing around "watching" self checkout but no cashier. When asked if someone would be opening, I was told "when they get around to it". You open at 6am? If you are going to "force" customers to work for their food then at the least please make it a convenient smooth process. How about installing some self checkout lanes with conveyors instead of trying to bag over $150 worth of groceries in an area thats not much bigger then the cart i used to shop. Even Aldi has this option available if customers choose. For the prices you're charging let's at least upgrade to better equipment. FYI - I have a job and am not looking for another gig so I haven't received training on cashier duties, so I can't guarantee my accuracy. Another suggestion is have friendly people working the front of the store so the elderly/less tech savvy who are having difficulties ringing up their own groceries don't get talked down to and made to feel like 2nd class citizens. This portion of my visit was a total failure by Marianos on many levels. With all that being said, I don't live in a "food desert" and have many options for my grocery shopping needs, hell I can get them delivered directly to my house from other places for the prices you charge. Let's at least pretend that the customer's that walk through the door are an important to the company and try harder. Please don't contact me regarding this review, actions speak louder then words. WE WILL BE WATCHING.
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November 2022 by Hamza H.
The worst grill section in the meat department of all Mariano's stores , rude and disrespectful people and a bad customer service. If there were less than one star rate I would choose to rate the grill section
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August 2022 by Eric B.
One of my favorite grocery stores around town. It's huge, clean, well-organized and very nice and helpful crews too. They have good selections of all grocery items, meat/seafood section, fruits/vegetable section, freshly baked bread and pastries, various cheeses, ice cream and dairy products, everything. You end up buying way more than you planned and it's all delicious. Lots of stock on shelves, lots of things to choose from. Multiple choices to compare against each other. Employees excellent to deal with. Very knowledgeable and friendly. Always willing to help. Great place to go for the price and then when you want to find something that's organic
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August 2022 by Darcy R.
It's a credit to Alex and especially, Randall, both managers, that I got my order at all. Alex ordered the Personal Care Department's product that wasn't in stock, when it was on sale. I got a rain check and he told me probable dates of delivery that the truck comes. Randall was able to special order a specific product & quantity and attach my name to it. The product came in and Tarita, the Personal Care & Beauty stocker, apparently stocked the shelf with my order and 2 were sold. Rather than wait and go to the store again, I bought what was left. Previously, Tarita had asked for my number, offering to let me know when the product was restocked. It never happened. I would randomly go there ... and there it was ... on the shelf. She is so unreliable. That should have been a seamless operation once the managers got involved, but it wasn't. The relatively new general manager is nowhere to be found and is never on the floor. Never.
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May 2022 by farrah f.
This is the best Mariano's particularly because of the great team in the meat department! Every time I visit, sometimes 4 times a week, I see happy employees who clearly enjoy what they do. They are friendly, efficient, polite and definitely are helluva good cooks! I know most of their real names but prefer to refer to them as well dressed chef, fit chef, friendly chef, and the list goes on! Thanks to all those great guys in the meat department for bringing positivity in my day while helping me feed me and my fam!!! :)
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January 2022 by Mark P.
I love the store big cause it filled the void where Dominic's was before. It has a pharmacy and pretty much everything else you want. They hire handicapped people and it's nice to see. The store is never overcrowded so I hope it continues to thrive and support the community. I really don't shop anywhere else because it's a block away from my home.
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January 2022 by Frank F.
Among the groceries around this location, I can say that this store is the best. After going in here for a few times, the store consistently provides good quality products and great customer service. The store is also always clean and organized. The selections are always well-kept. The produce section is always fresh including their seafood section. I remember buying something from their seafood counter and it was fresh and in a good quality as well. They also have a recommendable bakery section with freshly baked goodies and other pastry products like cake, cupcakes and the likes. I also tried buying a cake from here and it was really good. The prices on everything they have in the store is seriously reasonable and they would always have sale on many products. I could not ask for more each time I go in here because they literally provide everything I needed.
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September 2021 by Robert A.
When this Westchester store opened...it was the jewel in their crown. Now like most of the chain, it's gone way down. Selection is reduced. Service is terrible, and the staff is nowhere as clean and professional as they were 3-4 years ago. More "Roundy's" house brands have been replaced by Kroger. It won't b we long until "Kroger" is the name on the door. And the store actually looks dirty. Only one live cashier was operating tonight. Not only am I paying higher prices for food that has gone down in quality...now I have to work to check out my groceries? I won't be back. Mariano's will go the way of Dominick's. It's sad...I thought Chicago finally had an "affordable luxury" grocery store with premium stock. Now it's just another Jewel.
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April 2021 by Hannah V.
I go to the Mariano's few times a week because it is convenient and has very good quality produce and anything I usually need for food. I've had nothing but great experiences here! One sale-girl from the deli is so delightful! I've been doing instant cart and some of the males that work on the floor that stock the shelves always ask me if I need help finding something! That's amazing customer service. There's a really young Caucasian male and another man who I thought was his manager that deserve a raise for working so hard! The men behind the meat counter are so sweet also. I've never ever had a bad experience here. It's my favorite grocery store!!!! Even the cashiers and baggers are friendly. There was a young lady that even helped me push a cart overflowing with groceries to my car. I wanted to give her a tip for helping me. That was so caring! I had 2 carts full of groceries and she saw I was struggling! They should be allowed to accept tips for their hard work and/or get a raise! The produce section is heaven if you like a variety of fresh, quality fruits and vegetables!!! All else is that of a typical grocery store. A variety of different cuisines and styles of food spices, ingredients and seasonings can be found. The prices are good and everyone working there is nice. Weekends it might be busy and harder to find a spot to park, but one will open up. There is also a nice sized bike rack at the front of the the parking lot. Our bagger threw apricots and figs in with boxes of oatmeal so they got crushed and the only reason I couldn't give them 5 stars.
