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November 2023 by Patrick Murphy
Terrible customer service.
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August 2023 by Elisa W
The wait here is ridiculous. Wow.
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July 2023 by Sophia Collins
I have to say every time Monique has been at the counter, service has been greater than I’ve experienced in the past. I was there again today and she deserves to be recognized. As a customer service leader for over 25 years, she is someone who has the qualities I would want on my team!
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July 2023 by sheila martinotti
Honestly? 15 min, waiting on 1 customer, 1 person working. Someone finally came out to open another window, and the 1st person needed help so no 2nd window opened. Lady with walker comes out to help, can't figure out woo-hoo China. What a S show. When using your card it asks if you want cash back. I said yes. Person tells me she doesn't have any cash in her drawer! Now my transaction had to be redone. Just such lack of any customer service.
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July 2023 by moody O
Came in today and Monique was extremely helpful and super nice.
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May 2023 by Marcela Porras
Very friendly efficient service...even though I procrastinated & went on Tax Day ! Attendant was very helpful in answering my questions
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August 2022 by James Falakos
Great experience at this location today. Younger girl was handling business today with a smile on her face even though there were difficult customers. She has bigger plans, I can tell. Good work ethic. Lost art.
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June 2022 by Amanda Kesterson
I work close by and often have to send mail out. I've never had a rotten experience. Sometimes the employees aren't in the best mood, but neither am I. Service speed can very depending on how busy it is but I've never waited an unreasonable amount of time. Over all the job seems to be done well and that's all I can ask for.
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May 2022 by George Zdarsky
Monique was so friendly and helpful to me that I almost forgot where I was at. The best customer service I've ever received from the USPS besides my home carrier Chuck, who always goes above and beyond to take care of us. Kudos to the Westchester Post Office for these two very special individuals!
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April 2022 by Jim Falakos
Great experience at this location today. Younger girl was handling business today with a smile on her face even though there were difficult customers. She has bigger plans, I can tell. Good work ethic. Lost art.
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February 2022 by Connie Hollins
I understand that Covid and being under staffed plays a part now. But I have been having problems for a while. First off, A pile of rubber banded mail was left in my building. It was for 5 of my Neighbors on the block. I politely went and distributed it all to the correct addresses. I don't work for USPS. So, I should not have to do that. Then we never seem to get our mail until after 7:00 PM. When I can definitely see the Mail truck parked down the street around 9:00 AM. Then, I have had other People's mail put inside my locked box on several occasions. They live two streets over. I have had People bring me my mail that live a block over. So, I go to the actual P.O to complain. The Elderly Woman working the counter is chit chatting to a customer as I wait and wait. Not even trying to get to me. I was livid and walked out. Then she yells "Come on Baby, I can help you now". Sorry, but I drive all the way to the River Forest P.O from now on.
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December 2021 by Kristina Gorton
When I put my packages that I don’t need a receipt for on the counter they never scan them in which makes it so I don’t get paid because the tracking never updates. Their excuse last time was that they are understaffed. But I see first hand how lazy and slow the employees are.
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October 2021 by Jermaine Greene
Customer service not good, my first time shopping off packages for my clothing line, was not a good feeling which it should be.
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March 2021 by Omar Escamilla
Horrible service ?? always a long wait time. Long wait time even if 2 people are working. The best thing they do is talk to each other and walk around and ignore customer's. They should hire people that want to work and have good customer service skills.
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March 2021 by Brandon White
Third time they failed to provide service, would not recommend coming here.
