-
March 2024 by Casey J.
Pulled in with a nail in my tire. Was in and out quicker than estimated wait. Friendly employees that made it all great experience.
-
February 2024 by Mary S.
I pulled into the parking lot because my tire was smoking and I really had no idea what to do. Jason was extremely kind and helpful. He found a nail in the tire which he repaired and recommended place to have brake checked. Just awesome, awesome service. I will be back for tires. Thank you so much.
-
February 2024 by Von Shavonda Johnson
Tried to fix a flat and I still have a flat. Not sure what they did or didn't do but it wasn't fix my flat
-
February 2024 by edsnotgodsucks edsnotgodsucks
Chaos is a good way to desribe this place. You schedule an appointment, show up, and then you wait 90 minutes to have a simple tire rotation done. Phone ringing off the hook and counter is always understaffed.
-
February 2024 by Emily Stranski
I've always had really good experiences with discount tire. They got me in and fixed a flat for me in 30 minutes today. When it's going to take longer, they are honest about it. They still good products and take good care of thier customers. Been bringing them my business for 20 years and I will continue going there for the fast and friendly service.
-
February 2024 by Andrew C.
rude, unreliable, I told him I needed a tire replaced today. They told me they could do it. They never called me and now my tire is stuck in the shop and I needed to leave to go out of town today. I've been waiting for them to call meand I was told they're open until 630. I'm pissed, like really pissed.
-
February 2024 by shaun moore
There's something wrong with this location. The manager, "Jason M" was also my salesperson. I've been exclusively using Discount Tire for 2 decades. I had the tires rotated. The person rotating my tires didn't know how to take the center cap off the rim ( Tesla model Y ) and scratched one badly trying to use the improper tool before asking the manager how to do it. The manager ( Jason ) proceeds to grab the right tool, pop it off and throw it face down on the concrete after it had tool marks all over it. I talk to Jason about it who says, "Don't worry...we'll order another one for you". Weeks go by, no call. I call back...the part was never ordered. There is a serious lack of professionalism at this location and I have lost trust completely in this chain. I will not return and instead just use dealerships from now on. The peace of mind is worth the money. These are unprofessional people who are hiring poorly trained kids who are rushing and have no concept of quality.
-
February 2024 by Dan Miladinovich
Took my mother here to get tires. She had 50000 miles on them and one had a slow leak. She's been to another Discount Tire before, had a good experience. This one in particular is bad.She bought tires from them. Good value for them bad service... Shortly after installation, all four of her tires were leaking air. She went back and asked what happened, they told her her rims were bad and that she needed to buy all new ones. No explanation, no reason as to why they were bad. How do all four rims go bad?They were trying to take $1000 dollars from her because she doesn't understand and doesn't know. Great place to take advantage of a person who doesn't understand cars and didn't even get a chance to see her rims for herself.They sent her on her way with over 10 lbs. of pressure added to each tire then it was supposed to have. Maybe the extra pressure will help her out? Why would you do that? 45 lbs of pressure in a car that needed 35? You're professionals, were you trying to get her to blow her tires next time she hit a pot hole?She went to another location and they told her that the issue was her rims were DIRTY! That makes sense why all four would go bad together. Not that they're "BAD". 120 dollars later (30 bucks per rim) she was on her way with her original rims, cleaner than they've ever been before and her tires are holding just fine now.I hope this review helps people avoid getting taken advantage of.
-
January 2024 by lindsey cremin
This place is the best, I wish they did more than just tires! They are so nice and so transparent with pricing, options, and issues with my car. They are so great I drive in from the city when I need help with my tires. 10s across the board!
-
January 2024 by Zach Kuhn
A person I trust once told me I should only buy my tires at Discount Tires. This was the first time I've purchased new tires at this location, but once again this advice has paid off. An excellent location with incredible customer service and some of the nicest employees you will find. I came in because I knew I needed new tires but also because I had a noise coming from my front tire a few days after getting a tire rotation at the dealership. Even though they had not done the rotation, they were willing to take a look and fix the problem before my new tires arrived for installation. This while the dealership told me they couldn't get me and to look at their mistake for at least 6 weeks. This is true customer service at its best, and they earned my business.
-
January 2024 by Inga von Dievu
Service is quick and ??.Thank you .However , service at the register is kind of confusing.
-
January 2024 by Roger Reed
Needed tires after running over a piece of steel someone left on the highway.It impaled my left tires, and my left rear hung onto it.This happened a couple of days before the BIG SNOW STORM. That the news and weather channel hyped up just short of a dooms day.So now I'm shopping for tires with the rest of the crazies.Discount came through, stopped at shop ordered tires, and left vehicle for the day.Had tires replaced and tire pressure sensors as well.They came through in a day with an order that they hadn't had in stock, mounted, balanced, and done.
-
January 2024 by Michelle Vaughn
The staff here is awesome! They were quick, friendly, and efficient.
-
January 2024 by EB King
I have a 2018 Jaguar and Larry of Discount Tire of Westmont took my vehicle in same day for an appointment for all 4 Brand new tires day before the Snow Storm (Call Early for best results). This is the best location I have had an experience. Larry explained everything and did not try to overcharge me, which is rare now-a-days. Also, the text service is great! Get to Discount Tire Westmont and ask for Larry. I will be sending my family for tires as well.
-
January 2024 by Laura T.
Wonderful customer service! Being able to check in online and see the status of my car made this a much easier process than I had imagined.
