-
February 2024 by Nikisha Johnson
This place needs to close down,or allow only people that is living there to stay ,When I arrived there were people standing outside that made me very uneasy. I got to the front desk and I had to wait 20 minutes for the receptionist very Unacceptable. The room reeked of Cigarette and Musk. I was not aware that the dishes didn’t come with the roomSafety: I didn’t feel safe ,couldn’t stay
-
February 2024 by Paríss Knight
This hotel is horrible. As soon as I came in, the staff was horrible w/ no customer service. Once I got my room and went in there were no sheets or pillows on the bed. Just a mattress. There were cobwebs in the corners. It was clear the room hadn’t been cleaned in God knows how long. I went back to the front desk and demanded a refund & left. The front desk person just said “ok” and just looked at me when I told him how disgusting the room was. No apology. He didn’t ask if I wanted another room. Nothing. Additionally, the entire building smells. It smells when you first walk in and it smelled in the elevator and hallway when I was going to my room. I’ve never experienced this from a hotel in my entire life. You couldn’t pay me to stay at this disgusting “hotel”
-
January 2024 by Ryda hurley
Room dirty the worker was rude over charge us and said to my grandma “the little one (me)has a mouth on her let me know if I need to go up there and smack her up.” I don’t know her name but she had pink hair. The bathroom was dirty smell so bad.moldy sandwich in hallway and I waited 35 minutes in the lobby for the girl she was nowhere to be found. NEVER COME HERE!!!
-
January 2024 by So Free
Stayed at this location during New Year's weekend and overall it was okay. Hotel could definitely use some remodeling. Staff wasn't too friendly or accommodating. Room 249, specifically, had its few issues like the toilet had stains in and on it, the tub/shower had mold in it, and the faucet in the bathroom seemed to leak all over the sink creating more mold around the faucet. The TV kept losing the signal which was a little irritating, but the hotel is in a really nice location; close to highway, stores, gas, and restaurants. Definitely a 2 or 3 star hotel.
-
December 2023 by Karen
Its deceptive as the building and landscape look good and maintained. Once you park and walk to the entrance there's cigarette butts,beer can,trash thrown everywhere. The lobby is filthy and the laundry room also. The halls are in desperate need of vacuuming as are the glass doors and windows.
-
October 2023 by yvonne reif
The place was horrible ! When we entered our first room and took our shoes off our socks got soaking wet !! The whole carpet was super wet plus the room stunk musty they gave us another roomAnd it also stunk musty and the riomAnd the halls smelled like marijuana this is the worst place I have ever stayed !! Beautiful on the outside but a nightmare in the inside
-
October 2023 by Robert Shelley
Dirty, no service, needs total update or demolition. Advertise "Free Breakfast" but not anymore!Advertise complete kitchen but you have to buy cooking and eating pans,silverware,plates, no paper towels nothing.
-
October 2023 by Valencia Wadlington
The room was ok but the sleeper sofa mattress was filthy and the bathroom shower handle was broken. The light over the vanity didn't work as well.
-
August 2023 by Kendall Dan
If there was a way to give this Extended Stay zero stars I would. This was by far the worst place I have ever stayed. The staff was awful! When I say awful, it was unbelievable at how poorly managed this location is. I watched the night staff run different women in and out of rooms all hours of the night. During the day you would think someone would be at the desk to help you if you need help, nope. Literally stood at the desk for 30 mins before anyone came out of the employee room provided and was physically bothered on why I was needing his help. The free breakfast isn’t breakfast, and most of the time it’s almost empty due to the homeless walking in and grabbing the muffins, granola bars, and coffee offered for breakfast.THE WHOLE FACILITY SMELLED LIKE CIGARETTES, MARIJUANA, MOLD, and WET MOLDY LAUNDRY. The rooms are not what the photos portray online. This place is filthy and unacceptable and when asked if someone was coming to clean my room, I was told they only have a cleaning service that comes every other week. Which probably explains the random infestation of bugs that fly around your room at night. This place is dangerous and should not be advertised how it is. There are way better hotels in the area that are just as good in location. DO NOT STAY HERE!Noteworthy details: This place is not what it’s portrayed online! Photos online are not accurate!
-
August 2023 by Stephanie Mastro
This Extended Stay was a welcome change. It seems quiet, and relaxed. The property itself looks well kept, and the rooms themselves are clean and inviting.
-
August 2023 by Heather Mason
First room was only room available for miles due to an event. Was a king suite. Clean. Air conditioner was broken. Switched rooms the next night and it was plenty cool and comfortable.Clean. The tv remote was missing frkm first room. Got a broken one from front desk. The batteries were dead in next one. Front desk replaced them. They didn't want to exchange linens.The laundry works well $2.50 a machine. Vending stocked and a nice outside smoking and sitting area.
-
August 2023 by Susan Mears
Wads of black hairs greeted me in the restroom of my “fresh” room. The AC barely emits air. The filth of this room has me very sorry I accepted the referral here. The refrigerator barely cools: a theme for a hot summer day. The kitchen area is disgusting with items left 1/2 way down the drain, filthy refrigerator and cooktops. The view is of headlights all night long. The lamp is precariously balanced and missing a bulb. It’s as if the Grinch took the room apart like Whoville and then let in a Sasquatch to shed and make every surface filthy. No operational AC is loud!!! This is filthy, unsanitary and frightening. The pit is fully booked so the company has a churn-and-burn attitude versus quality control. Ick???????
-
August 2023 by Vanessa Luckey
The room was ok until i started smelling CIGARETTE SMOKE our room, my Husband & I don't smoke, don't like the smell, but this SUPPOSE !! TO BE A NO SMOKING EXTENDED STAY.. it doesn't do no good to report it , but Why do we have to be bother with second hand smoke.. when it's a No Smoking Extended stay. Why put other people at risk... they can't even put at sign up Reminding Quests that this a NO SMOKING EXTENED STAY.. BUT I'M SURE QUEST SEE THE SMALL SIGNS OUTSIDE THE ROOM DOOR, MAYBE THEY SHOULD MAKE BIGGER SIGNS. SOME PEOPLE ARE JUST SELFISH. THIS EXTENDED IS IN A GOOD LOCATION BUT IF YOU'RE A NONE SMOKER, AND DON'T CARE FOR THE SMELL, OR HAVE ALLERGIES, OR HAVE A LOVE ONE THAT'S ON OXYGEN.. THINK TWICE., IT MIGHT BE 1 OR 3 MIGHT CARE THAT WORKS DURING THE DAY..
-
July 2023 by Dan U.
5:00 a.m. Sunday, July 16, 2023, a female black, obese, possibly 5'8 inches tall was furiously kicking a door,(#337) with her feet, pounding with her fists for several minutes pleading for a person or possibly plural to open a door leading inside room #337. The door was not open. A bottle of alcohol was at her feet. After several minutes I opened my door , we made brief eye contact and the female said she was going to kill me. I closed the door. She approached my door, furiously kicking and punching at it. Minutes later a male black, possibly in his twenties , wearing a due rag, muscular, perhaps five feet ten inches tall began furiously kicking and punching at the door . He went back into room #337. The female came out of the room, #337 a second time and began furiously kicking and punching at my door for perhaps a minute. I phoned the clerk in the Westmont hotel and requested she call the police. I advised her not to confront the subjects for fear she could be bludgeoned. Police arrived several minutes later, two females and a male. They knocked on the subjects door and received no response. The police knocked on my door and took my information and offered to arrest the female for her threatening activity but not the male. I chose not to press charges as I felt both the potential murderers should have been arrested on assault and attempted breaking and entering charges. End of incident.it is clear a male maid whom I deem deeply, deeply delusional and sick was going door to door conveying to patrons here that I am undesirable as a guest Even though I'm a recluse. It clear that many guests here are disturbed , some leaving trash in the corridors, several months ago the smell of marijuana from rooms was apparent, garbage cans at times filled with beer cans and liquor bottles and people preoccupied with masculine issues, fighting and anti gay insinuations and some looking for the easy score which I will not get into. It is beyond sad the level of delusion many guests convince themselves of - in my case if I am not willing to risk my life in a street fight I don't receive their seal of approval. I assure you my opinion of them is that many may or may not have been sentenced to prison time yet were sentenced to lives they never wanted. Again...the average reviews here are below average , the occupancy is equally so, I have not seen the manager in several months and many here are grandiose in their verb-age and dangerous. It has been turned into a prison by many despite the desired location, delightful animals and birds and above average accommodations. it has been turned into a prison by those who fit a profile in my opinion and in one way or another be pathetic......
-
June 2023 by Lakesha Stevenson
Great location not much traffic though close to the freeway. The washing machine was down the summer of 2023, few clean towels. Rooms not fully restored old beds.
