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March 2024 by bohlen diether
I always do my alignment here,only place I trust,I was doing the extensive warranty on the active grille shutters here, done in a few hours
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March 2024 by Serg Wolf
One of the best BMW dealer in Chicago land.Easy to set service appointment.Good people working here, like they job !
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March 2024 by Mark Szybowicz
Great experience work was completed in a timely fashion without any issues, car was washed and vacuumed when ready.
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March 2024 by Nancy Rae
I just started coming this location from the Naperville location and this team is completely different than Naperville. The team at Laurel have been beyond helpful when I needed services done. They managed to get me into a loaner so I could get back to work. I will definitely recommend and will be a return customer. James has definitely gone above and beyond for me. So ask for James!
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March 2024 by Tamy Bobbitt
Jay and the entire service team at Laurel BMW are THE BEST: honest, efficient, and professional. I trust their knowledge and experience!
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March 2024 by Khandice Hall
My appointment was easy to make and service is always nice and welcoming!
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March 2024 by Mary Reed
Wonderful experience for my service checkup. Was able to schedule next day at my convenience. An Uber was provided for ride home. I was called to tell me it would be overnight and would be ready in the morning. A video was sent from the service department showing what was being done to my car and why. It was ready in the am with a call offering a ride which I declines. My car was also delivered in immaculate condition, which I appreciate.My only negative is the price tag, which I know ahead of time but is still a shock. (You don’t have to use this last sentence if you want it for a review, it was strictly for you. I know I pay a price for going to my dealer but I feel it is best for my car and will continue using my dealer for as long as I can as I fully intend to keep my car as long as I can. ) I love it and appreciate your service.
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March 2024 by Mark Jackson
Dean Klementzos was great! Explained everything expertly and in a way for me to understand. He even gave me options with a time line. I will definitely have my vehicle serviced Laurel BMW of Westmont moving forward.
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March 2024 by Rudy Valenta
is always very smooth process
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March 2024 by Susan Thornton
I received prompt service upon arriving. My technician was friendly and provided me with helpful information about my vehicle .
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March 2024 by Charlie connolly
Jay Buis service advisor takes care of business.highly recommend him. service event never fun but he makes it tolerable.
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February 2024 by Suzanne Johnson
I brought my car in for multiple issues and worked with Tyler. The whole experience was great. Tyler was proffesional as well as personable. He kept me informed and listened to my concerns. He went above and beyond on my behalf. They had a loaner for me as the work turned out to take longer than expected. He went as far as having my car cleaned and detailed as a treat. The technician sent me a detailed video of the work to be done. He was articulate and explained in detail what I needed to know. They have a customer for life.
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February 2024 by Angelica Cruz
Dean, did an amazing job in explaining the service my vehicle required. Very detailed and patient. Great customer service.
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February 2024 by Easter Balfour
Jovan and Andre were great!!! I told them what I needed and wanted and they made it happen for me. The process was simple and I drove away happy.
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February 2024 by Tonya Plutz
Best service I’ve had! Billy was my technician and his video clearly explained what was needed on my car. I will never have my car serviced with anyone else!
