-
January 2024 by Andrea M
The pharmacy - it’s painful.
-
October 2023 by Rick James
Exceptionally slow pharmacy. They make you reserve an appointment time for covid vaccine and then you spend an hour and a half waiting past your appointment time anyways. Why even bother making an appointment then? I don't think they understand what an appointment means.
-
September 2023 by Selma S.
I scheduled an apt for me and my husband (both in our late 70's) at Walgreens location on 1 E Ogden in Westmont for an RSV vaccine. My husband is a stroke survivor, has mobility issues and is on a walker. The pharmacy had no one there waiting for a vaccine. The person checking us in advised that the vaccine was not covered by Medicare and that our insurance did not include Walgreens as an authorized facility to receive the shot under Part D. When I got home, I verified online that the RSV vaccine is covered under Medicare for people over 60 yrs of age. I also verified through my insurance that Walgreens was an authorized location for the RSV vaccine. I called Walgreens and spoke to a pharmacist who took our information and confirmed Medicare did in fact cover the vaccine. At this point, I was very angry and told her the person checking us in was incompetent. Rather than validate my feelings as a stressed out caregiver unnecessarily turned away from a shot that should have been given, the pharmacist took umbrage that I called her technician incompetent. Rather than trying to deescalate my anger, she hung up on me. I was disappointed that she didn't even attempt to explain why her technician was so off base with handling our case. We received a flu shot at this same location a week ago. The Walgreens website did not provide an option for making an apt for the RSV vaccine. After getting the flu shot, I asked if the RSV was available and asked if we could get it since we were already there for the flu shot . We were told that it was very busy and we would have to go to the bottom of the queue. This meant waiting another hour to get the shot. We opted to return for the RSV vaccine since we were not able to wait. I am relating both examples to illustrate the lack of competence and compassion on the part of the staff at this Walgreens location. We will never go back for any shots at this location.
-
September 2023 by S.
Only one star because it's close to my house, the rest poor. The attitudes & treatment by the pharmacy was by far the worst I've ever experienced. Double charged & it over drafted my account (I was laid off from my job & on 2 days of withdrawal from medication:Zoloft..if you've ever been on a medication like that or similar to, withdrawal is hell,but I'm not a jerk). Go to payndouble charge card got declined. Girl got manager over..I go to explain..he laughed in my face, berated me to show him my bank account, cut me off mid sentence several times..what took the cake was him waving his finger in my face & telling me I'm wrong. I've worked customer service/retail/sales for 20 years & I have kids..patience is built into me..but this manager here (the boy) broke the stick of patience. Never again..
-
July 2023 by Nathan David
Ashley is one of the pharmacists here and her rude and childish behavior showed when she was rude and I told her she was out of line and she hung up on me. It’s been almost a month since I’ve been out of my medication because of an error on the staff at this location. They don’t know how to go through all of their deliveries is what another Walgreens told me. I had shown up to pick up my medication and was told it was out of stock that it would be in tomorrow showed up the next day and they still didn’t have it. Sent it to a jewel went to the Jewel same runaround. Continue to have to call the Walgreens in Chicago where they told me that they had the package. They just didn’t know what they were doing. I continued to try to call today during work. I’m very busy and I was getting put on hold and when they would pick up I could hear the giggling. This is an absolutely pathetic and unprofessional Walgreens. I gave up and tried calling from my work phone. As soon as I gave them my name the same giggling and leaving me on hold would happen. Pathetic. I will never go there. I just had my prescriptions transferred. I’m sure they’re laughing and they’re cool with this. I’m just letting you know they don’t really care at this location. No matter how serious the time off a medication can be. Horrible. Imagine them messing up and laughing at you. If you’re sadist, this is the location for you. Who does the hiring? How does this sort of person make it this far in an otherwise respected field? Lame.
-
June 2023 by Francesca M.
Their "manager" is the problem! This Walgreens needs some serious management retraining or replacing. Their manager, Daniel (Danny) was so rude and condescending not only to his staff but to their Walgreens customers. He's just not right for management and he's most certainly in a wrong position here. Not saying he needs to loose his job but restocking shelving or cleaning would be better suited for him since managers suppose to be leading by example and be the support to customers and the staff. The entire location would have better attitude, staff and overall atmosphere if he wasn't managing it. Walgreens corporate would not be proud!
-
May 2023 by Eliza Escamilla
ABOVE AND BEYOND! I had a prescription sent from urgent care and they sent to my old pharmacy even though I gave them the updated information. Called and spoke with Olivia and she let me know they didn't have what I needed but the checked a couple other locations close by, transfered and I'm still able to get today (being 1.5 before close). Again thank you so much.! Saved me so much time.!
-
April 2023 by Nic G
The cashier was rude. The cashier told me to step back while he was helping someone else. That was no big deal, so I did step back. Just not where he wanted me to, and there was no sign telling me where to stand. Then he gave me attitude and said “Yes, I asked you to step back” in a very rude tone. Like how am I supposed to know where to stand when there are no signs telling where to stand. Then when I am being checked out, he was not even friendly, he was very short with me. The guy didn’t have a name tag, but to describe him he was a middle aged man probably in his 40s and he kind of looked like Cesar Millan.
-
February 2023 by Joe Max
If you need a certain item, and you don't really feel like driving to far. Then you'll probably be fine stopping at Walgreens. It cool.????
-
January 2023 by D Milic
I bought 2 boxes of Christmas lights and 1 box did not work. The location closes at 10pm and i areived 10:02pm to do an even exchange for a set of working lights. The employee at the door wouldn't even let me get a word in. She just kept saying no no and waving her arms.Bah humbug
-
December 2022 by Amaan Fazal
Pharmacy at this location is absolutely horrible. Never has prescriptions ready and sends us on wild goose chases. Horrible customer service. Unfortunate for people who are forced to deal with this location
-
December 2022 by Brittany Gundlach
The older dark haired gentleman did not have patience or empathy at checkout. Currently experiencing a lot of personal problems(divorce, family member has cancer). I decided to go to Walgreens and buy some gifts and I thought you were able to split payment, but he vehemently said no. So I told him then cancel. (I should’ve just left) but I wanted to purchase a few of the items. He rang up items I asked to be put aside. But apparently it was added on to the final number. Then he chased after me without he bag of items I didn’t want. Whatever happened to being kind? I felt like I had broken the law.
-
December 2022 by Carrie Vidas
This Walgreens is understaffed and can be rude. I suggest going to another walgreens. I've waited on hold for over 25 minutes before anyone decided to pick up the phone.
-
November 2022 by Mike Del Fiacco
Manager with tattoos here is the most depressed person/ hates his job I have ever seen. Ask him to do something and he looks at you like your asking him to move a mountain. I’ll go to jewel across the street
-
November 2022 by Brian H.
This pharmacy doesn't answer their phones because they are "too busy". No matter the time of day or how busy they actually are. They put a handwritten sign up on their drive-thru claiming they are too busy and the drive-thru is closed. I go inside and there is zero line, zero wait, multiple employees working. This has happened on multiple occasions. Apparently they are "too busy" for my business. I'll be going elsewhere.